Rocky Crest Golf Resort is Hiring! Reporting to the General Manager, the Director of Golf is responsible for overseeing all golf-related operations, including the golf shop, golf course play, tournaments, instructional programs, and staff management. This role requires strong leadership, strategic planning, and a passion for the game of golf. The ideal candidate will demonstrate exceptional customer service, business acumen, and a deep understanding of golf operations at a high-end facility. Specifically, they will make certain that all club employees are aligned with both the club and ClubLink's business objectives and in so doing ensure that the club's financial, member service and employee engagement targets are met.

Key Responsibilities

• Leadership & Staff Development

• Recruit, hire, train, and supervise all golf-related staff, including assistant professionals, teaching pros, outside assistants, mechanics, starters, and rangers.

• Implement policies and procedures, coordinate staff meetings, and cultivate a professional work environment.

• Set clear expectations, provide regular coaching, and support department managers in achieving operational success.

• Foster a collaborative culture that emphasizes outstanding service and continuous improvement.

• Golf Operations & Member Relations

• Manage all golf services, including reservation systems, pace-of-play monitoring, and handicap program administration.

• Oversee rental and maintenance of golf cars to ensure proper usage and upkeep.

• Develop and execute engaging tournament programs that cater to various customer segments.

• Lead golf instruction programs and golfer development initiatives for players of all skill levels.

• Ensure the successful operation of a practice facility aligned with member needs and expectations.

• Maintain close collaboration with the Superintendent and other department heads to optimize course conditions and overall club operations.

• Act as the primary liaison for member and guest relations, addressing concerns and enhancing satisfaction.

• Develop and maintain positive relationships with members, fostering engagement and retention.

• Sales, Marketing & Financial Management

• Support membership sales, promotions, and engagement efforts to drive revenue growth.

• Oversee merchandise concession, ensuring profitability and alignment with patron demographics.

• Implement financial controls, manage budgeting, and oversee expense planning to ensure fiscal health.

• Supervise inventory processes and purchasing systems for golf-related merchandise.

• Assist in the creation of marketing materials, newsletters, and promotional content to enhance club visibility.

• Identify incremental revenue opportunities through tournaments, events, and expanded service offerings.

Qualifications

• 5+ years of leadership experience in golf club operations or a related field.
• Resort Experience considered a strong asset.
• College/University diploma in golf management, business, or hospitality (preferred).
• Comprehensive knowledge of turf, clubhouse, and golf operations is an asset.
• Strong sales and marketing skills, with a proven ability to drive business growth.
• Ability to analyze budgets, set financial goals, and implement cost-effective solutions.
• Expertise in staff training, coaching, and leadership development.
• Passion for innovation and continuous improvement in golf operations and member experience.
• Excellent communication and problem-solving skills.

What’s in it for You?

• Competitive pay with opportunity for performance-based bonuses
• Access to ClubLink’s comprehensive health benefits and health spending account
• Golf Equipment Package.
• Room for advancement.
• Staff Meal Plan.
• Discounted merchandise & staff pricing program.
• Work perk membership.

This is a Full-Time, Permanent Position.

ClubLink is an equal opportunity employer committed to providing an inclusive workplace. Please contact jobs@clublink.ca if a workplace accommodation is needed throughout the selection process. Thank you for your interest in ClubLink.