Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

Openings:

1 x Commercial Insurance Advisor - TFT - Please note that this is a contract till end of November 02, 2026. There is a strong possibility for extensions and/or permanent conversions, but are subject to performance, operational needs, and will need to be interviewed for. This Full-Time position is 5 days a week, and is a hybrid position based out of our Burnaby, BC head office. Applicants who are not located within commuting distance of our Head Office or are not looking to relocate to the Greater Vancouver/Lower Mainland/Fraser Valley region will not be considered.

As a Commercial Insurance Advisor, you’ll be one of the first people our customers meet when they’re seeking BCAA’s small business insurance products. You’ll meet their needs by delivering amazing experiences and solid advice when business customers require assistance using the online quote and self-service tools, or when they prefer to speak to an advisor.

Who you are:

• A self-starter with an entrepreneurial mindset
• You’re willing to learn and open to feedback. You’ll receive on-the-job training with support from a network of leaders and colleagues.
• You’re a natural communicator and relationship builder.
• You’re highly organized with excellent problem solving, critical thinking and decision-making skills.

During a typical day, you will:

• Sell and upgrade BCAA Products and Services over digital channels (ex: phone, chat, email, video), acquire, support, and renew small business insurance customers
• Growing and manage the book of business and introducing new methods for improving the service and retention experience for small business customers
• Implements tactics for improving conversion, sales and retention to meet growth targets
• Update information and insurance policy details into applicable systems and proactively following up with customers
• Participate in webinars and seminars to promote the SBI product and attending training courses

What you bring:

• At least three years of experience in insurance
• General Insurance Level 2 or Level 3 license and working toward completion of CAIB or CIP designation
• Proven track record of managing and growing a book of business
• Demonstrated sales productivity and selling skills, with proven ability to balance customer needs, disciplined risk management and revenue growth
• Limited history of Errors and Omissions and in good standing with the Insurance Council of BC
• Strong computer skills with basic knowledge of MS Office Suite Products (Word, Excel, Outlook)
• Bonus Qualifications! Commercial insurance experience

Internal Applicants: The last day to apply for this role is end of day September 10th, 2025. Please note this is a Grade 10 position.

The hourly *range for this position is $*36.55/hr *to $*45.68/hr and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.

• Career and personal development to help you grow and reach your goals.

• Incentives that recognize team and individual sales and performance.

• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.

• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.

• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.

• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

• for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact

HRAccommodations@bcaa.com

.