Director, Data Insights, Automation & Technology Enablement
About the role
Job Description
Job Description
Director, Data Insights, Automation & Technology Enablement, Chief Operating Office, T&O
WHAT IS THE OPPORTUNITY?
Leads the direction, oversight, and delivery of data-driven strategic initiatives, analytics & business intelligence functions within the T&O Chief Operating Office (COO). Reporting to the Sr. Director, T&O COO, provides strategic and operational support to the COO's senior leadership team and collaborates with leaders across T&O and RBC Functions (Finance, HR, etc.) to drive and deliver on data-centric strategic mandates and programs. This role will also enabling digital & automation capabilities that enhance the COO organization's effectiveness.
WHAT WILL YOU DO?
- Oversee the creation and delivery of actionable insights to support decision-making & actions across T&O to drive advancement of T&O strategic imperatives (AI & Digital Transformation, Operational Excellence, Business Agility, Talent, etc.).
- Partner with OC & planning leaders to spearhead data-driven initiatives across: finance, workforce, talent & experience / events, risk, real estate, projects, allocations & chargeback, capacity management and other areas relevant for performance management.
- Lead the development and implementation of a comprehensive data & analytics approach for the T&O COO, with a focus on aligning architecture, patterns, and tooling to the Enterprise Lumina platform. This should include the strategic shift to how data storage & data structures may need to change, in order to be easily integrated & consumed with Gen AI technology.
- Develop and maintain data pipelines / connections with both internal & external data providers to ensure “always-on” availability of data through automation and streamline data reporting effort and timing. Establish automated data quality checks / controls and implement corrective actions to maintain high standards of data integrity and accuracy.
- Manage the Data Insights & Intelligence team of data engineers, analysts, and developers, fostering a culture of innovation, collaboration, and continuous improvement.
- Collaborate with the T&O COO management team to align on operating model to efficiently engage with stakeholders (HR, Finance, planning), as well as delivery (from intake to prioritization and support). Mature the Data Insights & Intelligence function to become a trusted hub of data and insights across T&O.
- Lead the identification, prioritization, and implementation of process automation opportunities across the T&O COO team
- Enable & support technologies that power the T&O COO function: financial management, portfolio governance, performance management, workforce & talent, employee experience
WHAT DO YOU NEED TO SUCCEED?
Must have:
- 10+ years of proven experience in data analytics, business intelligence, or a related field, with a strong track record of delivering impactful insights.
- Expertise in data governance and data quality principles and practices, including experience with Generative AI and its implications for data structuring and governance.
- Hands-on experience with advanced analytics tools, data visualization platforms, and machine learning techniques (Tableau or PowerBI, Snowflake or Databricks or AWS native services, Apache Airflow)
- Proven ability to lead and inspire cross-functional teams, fostering a culture of collaboration and innovation.
- Excellent communication and stakeholder management skills, with the ability to translate complex data insights into actionable recommendations.
Nice-to-have
- Experience in the financial services industry, particularly in banking or capital markets.
- Knowledge of cloud-based data platforms and technologies (e.g., AWS, Azure, Google Cloud).
- Familiarity with agile methodologies and DevOps practices in a data-driven environment.
- Ability to think creatively and solve complex problems in ambiguous situations.
- Comfortable working in a fast-paced, dynamic environment with multiple priorities and deadlines.
Job Skills
Application Development, Application Maintenance, Applications Architecture, Commercial Acumen, Enterprise Application Delivery, Information Technology Management, Information Technology Trends, Programming Languages, System Applications
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-16
Application Deadline:
2025-10-31
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Director, Data Insights, Automation & Technology Enablement
About the role
Job Description
Job Description
Director, Data Insights, Automation & Technology Enablement, Chief Operating Office, T&O
WHAT IS THE OPPORTUNITY?
Leads the direction, oversight, and delivery of data-driven strategic initiatives, analytics & business intelligence functions within the T&O Chief Operating Office (COO). Reporting to the Sr. Director, T&O COO, provides strategic and operational support to the COO's senior leadership team and collaborates with leaders across T&O and RBC Functions (Finance, HR, etc.) to drive and deliver on data-centric strategic mandates and programs. This role will also enabling digital & automation capabilities that enhance the COO organization's effectiveness.
WHAT WILL YOU DO?
- Oversee the creation and delivery of actionable insights to support decision-making & actions across T&O to drive advancement of T&O strategic imperatives (AI & Digital Transformation, Operational Excellence, Business Agility, Talent, etc.).
- Partner with OC & planning leaders to spearhead data-driven initiatives across: finance, workforce, talent & experience / events, risk, real estate, projects, allocations & chargeback, capacity management and other areas relevant for performance management.
- Lead the development and implementation of a comprehensive data & analytics approach for the T&O COO, with a focus on aligning architecture, patterns, and tooling to the Enterprise Lumina platform. This should include the strategic shift to how data storage & data structures may need to change, in order to be easily integrated & consumed with Gen AI technology.
- Develop and maintain data pipelines / connections with both internal & external data providers to ensure “always-on” availability of data through automation and streamline data reporting effort and timing. Establish automated data quality checks / controls and implement corrective actions to maintain high standards of data integrity and accuracy.
- Manage the Data Insights & Intelligence team of data engineers, analysts, and developers, fostering a culture of innovation, collaboration, and continuous improvement.
- Collaborate with the T&O COO management team to align on operating model to efficiently engage with stakeholders (HR, Finance, planning), as well as delivery (from intake to prioritization and support). Mature the Data Insights & Intelligence function to become a trusted hub of data and insights across T&O.
- Lead the identification, prioritization, and implementation of process automation opportunities across the T&O COO team
- Enable & support technologies that power the T&O COO function: financial management, portfolio governance, performance management, workforce & talent, employee experience
WHAT DO YOU NEED TO SUCCEED?
Must have:
- 10+ years of proven experience in data analytics, business intelligence, or a related field, with a strong track record of delivering impactful insights.
- Expertise in data governance and data quality principles and practices, including experience with Generative AI and its implications for data structuring and governance.
- Hands-on experience with advanced analytics tools, data visualization platforms, and machine learning techniques (Tableau or PowerBI, Snowflake or Databricks or AWS native services, Apache Airflow)
- Proven ability to lead and inspire cross-functional teams, fostering a culture of collaboration and innovation.
- Excellent communication and stakeholder management skills, with the ability to translate complex data insights into actionable recommendations.
Nice-to-have
- Experience in the financial services industry, particularly in banking or capital markets.
- Knowledge of cloud-based data platforms and technologies (e.g., AWS, Azure, Google Cloud).
- Familiarity with agile methodologies and DevOps practices in a data-driven environment.
- Ability to think creatively and solve complex problems in ambiguous situations.
- Comfortable working in a fast-paced, dynamic environment with multiple priorities and deadlines.
Job Skills
Application Development, Application Maintenance, Applications Architecture, Commercial Acumen, Enterprise Application Delivery, Information Technology Management, Information Technology Trends, Programming Languages, System Applications
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-16
Application Deadline:
2025-10-31
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.