Senior Production Services Analyst - Aiden
Top Benefits
About the role
What will you do?
- Responsible for ensuring maximum system availability, prompt and accurate remediation and response to issues and requests
- Proactive management and governance of our applications and platforms along driving IT governance and de-risking initiatives
- Leverage automation to drive efficiency and to improve the soundness of our operating environment
- Ensure strict adherence to standard operating procedures, standing order guidelines, and governance best practices
- Liaise between Business, Technology, Compliance, Surveillance, and Functional groups to help conduct regular review to help evolve our platform and to ensure the connectivity required to achieve our collective objectives
- Provide effective incident, problem and release management and regular project updates to stakeholders and the business along providing white-glove service to our business users.
- Lead effective knowledge sharing, documentation, and cross training to help maximize coverage and work to improve the robust of our follow-the-sun operating model
What do you need to succeed?
Must-have
- Experience with Generative AI, candidate needs to have a understanding of LLM usage via API gateways along with monitoring of usage along with tools to proactively monitor application health, responsiveness (ie Dynatrace, Grafana, Pagerduty, ITRS)
- Experience with PostgresSQL or other equivalent relationship database. Ability to write on the fly database statements
- Experience with code deployments and job executions in Databricks, as well as management of workspaces along with consistently seeking to automate; strong scripting skill (ie. Python)
- Experience and knowledge of containerized deployments and management of pods and configurations
- Bachelors of Science degree or equivalent
Nice-to-have
- Disciplined approach to document all processes, issues and user stores in confluence and jira, along with strong analytical/critical thinking and ability to continuously multitask and manage priorities.
- Exposure to Capital Markets or Investment Banking
- Experience with Intelligent Operations and AI Ops
- Experience with the ITIL Incident, Problem, Chanage Management platform (such as Service Now)
What is in it for you?
We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Opportunities to work with the best in the field
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible working options fully supported.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Senior Production Services Analyst - Aiden
Top Benefits
About the role
What will you do?
- Responsible for ensuring maximum system availability, prompt and accurate remediation and response to issues and requests
- Proactive management and governance of our applications and platforms along driving IT governance and de-risking initiatives
- Leverage automation to drive efficiency and to improve the soundness of our operating environment
- Ensure strict adherence to standard operating procedures, standing order guidelines, and governance best practices
- Liaise between Business, Technology, Compliance, Surveillance, and Functional groups to help conduct regular review to help evolve our platform and to ensure the connectivity required to achieve our collective objectives
- Provide effective incident, problem and release management and regular project updates to stakeholders and the business along providing white-glove service to our business users.
- Lead effective knowledge sharing, documentation, and cross training to help maximize coverage and work to improve the robust of our follow-the-sun operating model
What do you need to succeed?
Must-have
- Experience with Generative AI, candidate needs to have a understanding of LLM usage via API gateways along with monitoring of usage along with tools to proactively monitor application health, responsiveness (ie Dynatrace, Grafana, Pagerduty, ITRS)
- Experience with PostgresSQL or other equivalent relationship database. Ability to write on the fly database statements
- Experience with code deployments and job executions in Databricks, as well as management of workspaces along with consistently seeking to automate; strong scripting skill (ie. Python)
- Experience and knowledge of containerized deployments and management of pods and configurations
- Bachelors of Science degree or equivalent
Nice-to-have
- Disciplined approach to document all processes, issues and user stores in confluence and jira, along with strong analytical/critical thinking and ability to continuously multitask and manage priorities.
- Exposure to Capital Markets or Investment Banking
- Experience with Intelligent Operations and AI Ops
- Experience with the ITIL Incident, Problem, Chanage Management platform (such as Service Now)
What is in it for you?
We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Opportunities to work with the best in the field
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible working options fully supported.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.