About the role
Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio.
Your Role And Responsibilities IPC BPO Leader is responsible for leading the IPC BPO Practice. Responsibilities include:
- Proven ability to set up & manage global BPO operations (onshore/offshore), ensuring service quality, SLA adherence, risk controls, & continuous process optimization
- Experience driving automation & AI-led transformation in payments or financial services operations using tools like RPA, intelligent document processing (IDP), workflow orchestration, & analytics to improve efficiency & reduce costs
- Strong capability to engage with client executives, shape deals, build trust, & lead large-scale transition & transformation programs for global banks & financial institutions
- Deep awareness of regulatory obligations in different jurisdictions, with strong skills in managing operational risk, compliance, & data privacy in a highly regulated payments & or financial Services environment
Preferred Education Master's Degree
Required Technical And Professional Expertise
- Prior BPO experience and core consulting skills
- AI and process automation experience
- Financial management
- Leadership and people management experience
Preferred Technical And Professional Experience
- Experience with BPO tools and solutions
- Hyperscaler experience
- AI experience
About IBM
At IBM, we do more than work. We create. We create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you're searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you.
We're here to help every creator turn their "what if" into what is. Let's create something that will change everything.
About the role
Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio.
Your Role And Responsibilities IPC BPO Leader is responsible for leading the IPC BPO Practice. Responsibilities include:
- Proven ability to set up & manage global BPO operations (onshore/offshore), ensuring service quality, SLA adherence, risk controls, & continuous process optimization
- Experience driving automation & AI-led transformation in payments or financial services operations using tools like RPA, intelligent document processing (IDP), workflow orchestration, & analytics to improve efficiency & reduce costs
- Strong capability to engage with client executives, shape deals, build trust, & lead large-scale transition & transformation programs for global banks & financial institutions
- Deep awareness of regulatory obligations in different jurisdictions, with strong skills in managing operational risk, compliance, & data privacy in a highly regulated payments & or financial Services environment
Preferred Education Master's Degree
Required Technical And Professional Expertise
- Prior BPO experience and core consulting skills
- AI and process automation experience
- Financial management
- Leadership and people management experience
Preferred Technical And Professional Experience
- Experience with BPO tools and solutions
- Hyperscaler experience
- AI experience
About IBM
At IBM, we do more than work. We create. We create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you're searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you.
We're here to help every creator turn their "what if" into what is. Let's create something that will change everything.