Sr Manager, Employee Engagement & Change Enablement
Top Benefits
About the role
Are you a talented, creative and results-driven professional who thrives on delivering high-performing applications? Come join us!
Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.
What is the opportunity?
We are seeking a highly skilled and strategic communications professional to join our team as a Sr. Manager, Employee Engagement & Change Enablement. This critical role will be responsible for developing and executing comprehensive internal communications strategies, leading training and development initiatives, managing high-visibility internal events, and driving change management efforts to support the adoption of new technologies, processes, and initiatives across the organization. The successful candidate will utilize storytelling techniques to drive real adoption and engagement, and will be responsible for tracking and reporting on key metrics to measure the effectiveness of communications, training, and change management initiatives. We are looking for a creative and innovative thinker who is excited about building new capabilities and applying innovative approaches, including utilization of GenAI tools, to drive business outcomes. This role will play a key part in promoting an engineering culture and driving employee engagement and alignment with FIAT’s vision and priorities. The ideal candidate is passionate about leveraging technology to drive people and process changes and eager to make a meaningful impact.
What will you do?
- Develop and execute internal communications strategies to drive awareness and alignment around FIAT’s vision, priorities, culture, employee engagement initiatives and success stories
- Lead the end-to-end planning and execution of high-visibility internal events, including Leadership Messages, Town Halls, Extended Roundtables, Employee Profiles, SMT Coffee Chats, Quarterly Accomplishments, Quarterly Employee Appreciation Webinars, and People Manager Forums.
- Manage and coordinate weekly SMT meetings and FIAT Offsite meetings, including the development of agendas, minutes, and action items.
- Develop internal speeches, presentations, and other executive communications to support the Vice President, Finance & Audit Technology
- Develop and implement a comprehensive content strategy for the Finance & Audit Technology Connect site, ensuring that it serves as a key platform for effective communication, collaboration, and knowledge-sharing
- Develop and implement initiatives to promote cultural awareness, employee engagement, and retention
- Leverage GenAI tools to optimize and innovate internal communications, for speed and effectiveness
- Metrics and Reporting: track engagement metrics to measure the effectiveness of internal communications and conduct regular surveys to gauge employee satisfaction and understanding of FIAT’s priorities, culture, and effectiveness support capabilities
What do you need to Succeed?
Must have’s:
- Undergraduate degree/postgraduate certificate or equivalent in communications, public relations, journalism, English or related field.
- 7+ years of employee engagement and change enablement experience
- Experience developing and implementing targeted communications strategies and initiatives that support the FIAT’s technology vision and goals
- Broad experience with supporting of monthly meet-ups, hackathons, and webinars
- Learning & Upskilling by maintaining internal Connect site and resources, ensuring that employees have access to relevant training materials and information
- Metrics and Reporting: Track training participation and completion rates to measure the effectiveness of training programs; prepare training dashboards to demonstrate learning & upskilling progress across FIAT
Nice to Have’s:
- Understanding of technology and its impacts to various business groups
- Highly collaborative team player
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Opportunities to do challenging work.
#LI-POST
Job Skills
Communication, Copywriting, Detail-Oriented, Internal Communications, Multi- Level Communication, News Media, Organizational Communications, Professional Presentation, Public Relations (PR), Publishing
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-10-29
Application Deadline:
2025-11-21
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion** and Equal Opportunity Employment**
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Sr Manager, Employee Engagement & Change Enablement
Top Benefits
About the role
Are you a talented, creative and results-driven professional who thrives on delivering high-performing applications? Come join us!
Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.
What is the opportunity?
We are seeking a highly skilled and strategic communications professional to join our team as a Sr. Manager, Employee Engagement & Change Enablement. This critical role will be responsible for developing and executing comprehensive internal communications strategies, leading training and development initiatives, managing high-visibility internal events, and driving change management efforts to support the adoption of new technologies, processes, and initiatives across the organization. The successful candidate will utilize storytelling techniques to drive real adoption and engagement, and will be responsible for tracking and reporting on key metrics to measure the effectiveness of communications, training, and change management initiatives. We are looking for a creative and innovative thinker who is excited about building new capabilities and applying innovative approaches, including utilization of GenAI tools, to drive business outcomes. This role will play a key part in promoting an engineering culture and driving employee engagement and alignment with FIAT’s vision and priorities. The ideal candidate is passionate about leveraging technology to drive people and process changes and eager to make a meaningful impact.
What will you do?
- Develop and execute internal communications strategies to drive awareness and alignment around FIAT’s vision, priorities, culture, employee engagement initiatives and success stories
- Lead the end-to-end planning and execution of high-visibility internal events, including Leadership Messages, Town Halls, Extended Roundtables, Employee Profiles, SMT Coffee Chats, Quarterly Accomplishments, Quarterly Employee Appreciation Webinars, and People Manager Forums.
- Manage and coordinate weekly SMT meetings and FIAT Offsite meetings, including the development of agendas, minutes, and action items.
- Develop internal speeches, presentations, and other executive communications to support the Vice President, Finance & Audit Technology
- Develop and implement a comprehensive content strategy for the Finance & Audit Technology Connect site, ensuring that it serves as a key platform for effective communication, collaboration, and knowledge-sharing
- Develop and implement initiatives to promote cultural awareness, employee engagement, and retention
- Leverage GenAI tools to optimize and innovate internal communications, for speed and effectiveness
- Metrics and Reporting: track engagement metrics to measure the effectiveness of internal communications and conduct regular surveys to gauge employee satisfaction and understanding of FIAT’s priorities, culture, and effectiveness support capabilities
What do you need to Succeed?
Must have’s:
- Undergraduate degree/postgraduate certificate or equivalent in communications, public relations, journalism, English or related field.
- 7+ years of employee engagement and change enablement experience
- Experience developing and implementing targeted communications strategies and initiatives that support the FIAT’s technology vision and goals
- Broad experience with supporting of monthly meet-ups, hackathons, and webinars
- Learning & Upskilling by maintaining internal Connect site and resources, ensuring that employees have access to relevant training materials and information
- Metrics and Reporting: Track training participation and completion rates to measure the effectiveness of training programs; prepare training dashboards to demonstrate learning & upskilling progress across FIAT
Nice to Have’s:
- Understanding of technology and its impacts to various business groups
- Highly collaborative team player
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Opportunities to do challenging work.
#LI-POST
Job Skills
Communication, Copywriting, Detail-Oriented, Internal Communications, Multi- Level Communication, News Media, Organizational Communications, Professional Presentation, Public Relations (PR), Publishing
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-10-29
Application Deadline:
2025-11-21
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion** and Equal Opportunity Employment**
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.