Service Coordinator
About the role
Date Posted: 08/14/2025
Req ID: 44790
Faculty/Division: Operations and Real Estate Partnerships
Department: S&E Student Residences
Campus: St. George (Downtown Toronto)
Position Number: 00039955
Description:
About us:
The Student Residences team at Spaces & Experiences (S&E) oversees and operates undergraduate and graduate student housing for more than 2,200 students on the St. George campus. Our residences include ChestnutResidence, Oak House, Graduate House, and Knox Residence. We strive to offer a supportive and dynamic living-learning environment for students that fosters academic success, personal growth, and a strong sense of belonging.
Your opportunity:
Reporting to the Manager, Residence Administration, the Service Coordinator is responsible for overseeing service desk operations at one of our student residences. Responsibilities include greeting residents/guests and visitors, answering questions, transferring phone calls, distributing mail/parcels, monitoring building access, issuing keys and equipment, processing payments, and other administrative duties. The Service Coordinator is also responsible for training and scheduling other service desk staff, reviewing logs and audits, ordering supplies, and responding to routine email inquiries.
Your responsibilities will include:
- Acting as the first point of contact for general enquiries
- Resolving minor complaints within the scope of the role and referring larger issues when appropriate
- Distributing routine welcome packages to students
- Providing guided tours of facilities
- Drafting internal and external communications
- Directing the activities of casual staff
- Coordinating staff schedule to ensure proper coverage
Essential Qualifications:
- Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
- Minimum three (3) years of administrative work experience in a post secondary environment, with at least one year working in a student residence environment.
- Intermediate computer skills with Microsoft365 tools (e.g., Word, Excel, Outlook, Teams).
- Excellent customer service and interpersonal skills.
- Strong oral and written communication skills.
- Excellent attention to detail and organizational skills.
- Ability to multitask in a fast-paced environment.
- Good judgment, tact, and diplomacy.
- Excellent problem-solving skills.
Assets (Nonessential):
- Proficiency with StarRez software system
- Experience with hotel/hospitality property management software.
To be successful in this role you will be:
- Approachable
- Communicator
- Multi-tasker
- Problem solver
- Tactful
- Team player
Please note:
- This role is full time on site and not eligible for an alternative working arrangement.
- The shift for this position is Monday- Friday 9:00am-5:00pm.
Closing Date: 08/28/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Ancillary Operations
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 07 - $60,237. with an annual step progression to a maximum of $77,035. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Facilities/Ancilliary Services
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
About University of Toronto
Founded in 1827, the University of Toronto is Canada’s top university with a long history of challenging the impossible and transforming society through the ingenuity and resolve of our faculty, students, alumni, and supporters.
We are proud to be one of the world’s top research-intensive universities, bringing together top minds from every conceivable background and discipline to collaborate on the world’s most pressing challenges. As a catalyst for discovery, innovation, and progress, we prepare our students for success through an outstanding global education and commitment to inclusive excellence.
The ideas, innovations, and actions of more than 660,000 graduates advance U of T’s impact on communities across the globe.
Service Coordinator
About the role
Date Posted: 08/14/2025
Req ID: 44790
Faculty/Division: Operations and Real Estate Partnerships
Department: S&E Student Residences
Campus: St. George (Downtown Toronto)
Position Number: 00039955
Description:
About us:
The Student Residences team at Spaces & Experiences (S&E) oversees and operates undergraduate and graduate student housing for more than 2,200 students on the St. George campus. Our residences include ChestnutResidence, Oak House, Graduate House, and Knox Residence. We strive to offer a supportive and dynamic living-learning environment for students that fosters academic success, personal growth, and a strong sense of belonging.
Your opportunity:
Reporting to the Manager, Residence Administration, the Service Coordinator is responsible for overseeing service desk operations at one of our student residences. Responsibilities include greeting residents/guests and visitors, answering questions, transferring phone calls, distributing mail/parcels, monitoring building access, issuing keys and equipment, processing payments, and other administrative duties. The Service Coordinator is also responsible for training and scheduling other service desk staff, reviewing logs and audits, ordering supplies, and responding to routine email inquiries.
Your responsibilities will include:
- Acting as the first point of contact for general enquiries
- Resolving minor complaints within the scope of the role and referring larger issues when appropriate
- Distributing routine welcome packages to students
- Providing guided tours of facilities
- Drafting internal and external communications
- Directing the activities of casual staff
- Coordinating staff schedule to ensure proper coverage
Essential Qualifications:
- Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
- Minimum three (3) years of administrative work experience in a post secondary environment, with at least one year working in a student residence environment.
- Intermediate computer skills with Microsoft365 tools (e.g., Word, Excel, Outlook, Teams).
- Excellent customer service and interpersonal skills.
- Strong oral and written communication skills.
- Excellent attention to detail and organizational skills.
- Ability to multitask in a fast-paced environment.
- Good judgment, tact, and diplomacy.
- Excellent problem-solving skills.
Assets (Nonessential):
- Proficiency with StarRez software system
- Experience with hotel/hospitality property management software.
To be successful in this role you will be:
- Approachable
- Communicator
- Multi-tasker
- Problem solver
- Tactful
- Team player
Please note:
- This role is full time on site and not eligible for an alternative working arrangement.
- The shift for this position is Monday- Friday 9:00am-5:00pm.
Closing Date: 08/28/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Ancillary Operations
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 07 - $60,237. with an annual step progression to a maximum of $77,035. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Facilities/Ancilliary Services
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
About University of Toronto
Founded in 1827, the University of Toronto is Canada’s top university with a long history of challenging the impossible and transforming society through the ingenuity and resolve of our faculty, students, alumni, and supporters.
We are proud to be one of the world’s top research-intensive universities, bringing together top minds from every conceivable background and discipline to collaborate on the world’s most pressing challenges. As a catalyst for discovery, innovation, and progress, we prepare our students for success through an outstanding global education and commitment to inclusive excellence.
The ideas, innovations, and actions of more than 660,000 graduates advance U of T’s impact on communities across the globe.