Posting Closes: May 18, 2026 at 5:00pm

About Us:

The Canadian Mental Health Association Waterloo Wellington (CMHA WW) provides a full care system for those with addictions, mental health or developmental needs. We serve everyone from children to adults to seniors, all under one roof. Our programs help individuals and families to lead lives filled with meaning and promise. We have 400 staff at offices in Cambridge, Waterloo, Kitchener, Guelph, Fergus, and Mount Forest.

We are fully accredited by Accreditation Canada and are proud of our Exemplary Status (the highest standing) received at our most recent accreditation exercise.

Why Join our Team:

Competitive Compensation and Benefits: Our compensation package includes a competitive salary and generous benefits supporting the wellness of our staff. We are proud to be members of the Healthcare of Ontario Pension Plan (HOOPP) offering one of Canada’s largest and most respected defined benefit plans.

Career Development Opportunities: Our wide range of services and supports allows for varied opportunities for career growth. Our multi-disciplinary approach to care offers cross collaboration and enhanced opportunities for learning. A formal succession planning process is key to our internal leadership recruitment.

Values that include: Mutual Respect, Accountability, Integrity and Excellence and Innovation and a culture that is welcoming and inclusive.

Commitment to Health and Safety: We have a strong health and safety culture at CMHA WW and work tirelessly to address the health and safety needs of staff and the people we serve.

The Opportunity:

We are recruiting a Family Support and Education Clinician (1st Step Team)

• This is a regular part-time role to fill an existing vacancy (28 hours per week between the hours of Monday to Friday 9am to 5pm with some evening hours to meet group facilitation needs) based at 80 Waterloo Avenue Guelph.

The Family Support and Education Clinician provides education, guidance, and support to families of individuals experiencing a first episode of psychosis. The role focuses on enhancing understanding of psychosis, including its biological and social impacts, treatment approaches, and recovery pathways, while supporting families to effectively contribute to their loved one’s recovery.

Working collaboratively with families and the interdisciplinary First Step team, the clinician assesses strengths and needs, supports skill development, and co-develops practical plans that promote recovery, stability, and overall family well-being. The role also emphasizes system navigation, coordination of services, and maintaining strong partnerships across the agency and community. This position reports to the Manager, First Step.

Key Responsibilities

Consultation & Education

• Provide consultation and support to healthcare providers, social service agencies, and families to enhance their capacity to support individuals experiencing psychosis.
• Deliver education to service providers, families, and the broader community on psychosis, treatment, and recovery.
• Initiate and coordinate referrals to internal and external services, ranging from self-help to specialized clinical supports.
• Collaborate with the First Step team to provide expertise on family support and education.

Treatment & Service Delivery

• Deliver individual and group-based psychoeducation to families.
• Engage and coordinate community services, resources, and natural supports to strengthen care plans.
• Partner with families to identify strengths, build skills, and implement strategies that support recovery.
• Gather and incorporate client and family feedback to evaluate and improve service effectiveness.

Documentation & Quality

• Complete timely, accurate, and reflective documentation in alignment with regulatory, organizational, and Ministry standards.
• Conduct and document standardized assessments, including risk assessments (e.g., Safe-T), as clinically indicated.
• Maintain confidentiality and adhere to documentation policies and procedures.
• Contribute to data quality, reporting requirements, and the maintenance of accurate client records.
• Participate in quality improvement, evaluation, and continuous learning initiatives

Team & Organizational Contribution

• Contribute to a collaborative, interdisciplinary team environment focused on high-quality service delivery.
• Participate in team meetings, service planning, and program development activities.
• Build and maintain strong working relationships with internal teams and community partners.
• Apply CMHA WW privacy, quality, and risk management standards consistently across all responsibilities and duties.
• Demonstrate commitment to CMHA WW’s Mission, Vision, and Values in all daily work and professional interactions.

Qualifications:

Education and Experience:

• Master’s degree in Social Work, Psychology, or a related health or social science field required.
• Registration with a relevant regulatory college.
• Minimum three (3) to five (5) years’ experience providing community-based mental health services, including group facilitation.
• Demonstrated experience supporting individuals with psychosis, mental health and addictions, and their families.
• Knowledge of community-based services, resources, and system navigation.
• Valid G Class driver’s license, access to a reliable vehicle, and appropriate insurance, as travel is required.

Required Skills and Abilities:

• Demonstrated knowledge and application of evidence-informed approaches (e.g., motivational interviewing, solution-focused therapy).
• Strong understanding of family systems theory and family-centered care approaches.
• Experience conducting risk assessments and implementing appropriate interventions.
• Strong group facilitation skills, particularly for adult learning audiences.
• Excellent organizational, communication, problem-solving, and analytical skills.
• Ability to work both independently and collaboratively within an interdisciplinary team environment.
• Ability to build and maintain effective relationships with community partners and service providers.
• Demonstrated commitment to equity, inclusion, and culturally responsive practice.
• Ability to maintain confidentiality and exercise sound professional judgment.
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and client information systems/databases.
• Embody CMHA WW values: Mutual Respect, Integrity, Accountability, Excellence, and Innovation

Qualified applicants are invited to submit a resume and cover letter outlining how your skills, qualifications and experience meet the position requirements.

CLASSIFICATION AND RATE OF PAY: Level 6 (OPSEU) - $37.09 to $45.21 per hour

CMHA WW, as an equal opportunity employer, embraces diversity and is committed to creating an inclusive workplace. Our goal is to attract, develop and retain talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome applications from all qualified persons.