##Intake and Systems Navigator

SP2 Social Services Worker 2

Regular/full-time

The Office of the Seniors' Advocate

Office of the Seniors' Advocate

Winnipeg MB

Advertisement Number: 45062

Salary(s): SP2 $53,335.00 - $65,023.00 per year

Closing Date: March 22, 2026

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to women, Indigenous people, visible minorities and persons with disabilities.

The Seniors’ Advocate office is an independent office of the Legislative Assembly of Manitoba and is responsible for identifying, reviewing and analyzing systemic problems affecting seniors in Manitoba and making recommendations for positive change.

The Intake and System Navigator is responsible for receiving and assessing all requests for services according to office policies, procedures, and under the terms of The Seniors’ Advocate Act. The Intake and System Navigator has expertise and knowledge of seniors’ issues and seniors’ care in Manitoba and provides appropriate and timely information, including referral information as appropriate. The incumbent acts as liaison with community seniors’ groups and other service organizations, developing and delivering public education to seniors, caregivers, and service providers to enhance the community’s awareness of the role and mandate of the Seniors’ Advocate Office. The position assists members of the public, including community organizations in developing their own advocacy strategies.

Duties:

Reporting to the Seniors’ Advocate or designate, the Intake and System Navigator plays an integral role in receiving and responding to questions, inquiries, and complaints about seniors’ services and issues, and in responding to requests for public education. The incumbent will provide and recommend intervention strategies, referral information, coordinate service plans where appropriate and monitor outcomes. The incumbent is the primary point person on the team for up-to-date information on seniors’ services in Manitoba and is the referral point in the office for public education requests. This position has a direct and broad impact on systemic service delivery.

Qualifications:

Essential skills/expertise:

• Bachelor of Social Work, Nursing or an equivalent relevant post-secondary degree and experience providing direct service to seniors or an equivalent combination of education and experience.

• Extensive knowledge and understanding of seniors’ issues and seniors’ services in Manitoba.

• Knowledge and understanding ofThe Seniors Advocate Act, thesystemic advocacy principles, and seniors’ rights.

• Experience managing a wide variety of complex, difficult and sensitive cases and public educational activities

• Exceptional customer service skills, including but not limited to problem identification, problem solving, dispute resolution and mediation skills in resolving issues at many different levels (interpersonally and systemically) through gaining cooperation and commitment of others.

• Superior ability to effectively communicate, verbally and in writing, particularly with seniors, their families, caregivers, and service providers.

• Demonstrated experience in public speaking and public relations.

• Working knowledge and understanding of the lives of Indigenous peoples and the aims and objectives of Indigenous communities, as well as other diverse cultures, with respect to the provision of culturally appropriate services.

• Excellent interpersonal skills with proven experience working within and contributing to a respectful and inclusive workplace that includes principles of anti-oppression and truth and reconciliation.

• Ability to exercise sound judgement with significant independence within the parameters of the Seniors’ Advocate Act mandate, policies and procedures and the ability to maintain strict confidentiality and use diplomacy.

• Strong organizational and time management skills, with demonstrated experience working independently and as part of a team.

• Competency in software including Microsoft 365 and data collection software.

Desired skills/expertise:

• The ability to communicate in French and/or in one of Manitoba’s First Nations languages.

Conditions of Employment:

• Must be legally entitled to work in Canada

• Must be, and remain, politically non-partisan in both perception and fact.

• Satisfactory Criminal Record Check, Child Abuse Registry Check, and Adult Abuse Registry Check.

###Apply to:

Advertisement # 45062

Manitoba Legislative Assembly

Human Resource Services

302-386 Broadway

Winnipeg MB, R3C 3R6

Phone: 204-945-7279

Fax: 204-948-3115

Email: hr@legassembly.mb.ca

Competitive Process: The competition will include a board interview(s), and a comprehensive written assessment. The successful candidate will be subject to a six (6) month probationary period.

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying to this position, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications.

Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

We thank all who apply and advise that only those selected for further consideration will be contacted.

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