Director, Operations - Regular Full-Time
About the role
POSTING DATE:
November 3, 2025
POSTING NUMBER:
2025-054
POSITION:
Director, Operations
Regular Full-Time
UNION:
Excluded
WORK AREA:
Vancouver, Lower Mainland, and Fraser Valley
SALARY RANGE:
$91,800 to $120,960
HOURS OF WORK:
Monday to Friday, 9:00 am – 5:00 pm
On call as operationally required
REPORTS TO:
Executive Director
SUPERVISES:
Program Managers, Coordinators, etc.
POSTING CLOSE DATE:
November 17, 2025
START DATE:
ASAP
All candidates subject to a Criminal Record Check.
Please see Job Description including required qualifications below.
About MPA Society
MPA Society is an award-winning and accredited non-profit agency that has supported people living with mental illness for over 52 years. Created on the principle of self-empowerment, our programs promote the dignity and well-being of people with mental illness by inspiring hope and supporting their recovery. MPA Society operates over 30 social, recreational, advocacy and housing programs that support people in their own communities.
About the Director, Operations Role
We are looking for an experienced and engaging Director, Operations to oversee geographically diverse programs and worksites including but not limited to outreach and housing. The successful candidate will work with a variety of internal and external stakeholders. The role requires a balance between ensuring optimal service user care and accreditation standards, as well as leadership and strategic responsibilities as an integral part of our Senior Leadership Team.
We offer competitive wages and benefits, and opportunities for professional development while applying your abilities and values in a meaningful way for those we support.
NON-CONTRACT ROLE DESCRIPTION
TITLE:
Director, Operations
REPORTS TO:
Executive Director
SUPERVISES:
Program Manager(s)
ROLE SUMMARY
The Operational Director is responsible for overseeing the operations and administration of the designated program area, providing the leadership, expertise and planning necessary for high quality service delivery. As a senior leadership position within the Society the Director works closely with the Senior Leadership team to plan and develop resources to achieve organizational operating objectives, works within the organization to develop human resources and program standards, and provides input to the operational and personnel policies of the Society.
KEY ACCOUNTABILITIES
-
Administers and directs the operation of programs within the assigned portfolio area in accordance with all legislation and requirements to ensure a high standard of care and/ or service. Participates in strategic and operational planning and leads resulting projects and initiatives.
-
Guides the efficient use of resources to achieve appropriate service delivery standards within fiscal restraints, by developing and monitoring operational budgets, approving expenditures, and reviewing and monitoring staffing costs.
-
Leads continuous quality improvement activities by developing quality performance measurements, evaluating the performance of the programs and services in the portfolio, and maintaining and analyzing statistics to support planning and decision making. Facilitates member and stakeholder input and feedback including annual member satisfaction surveys, and researches internal and external data and other information to ensure programs provide optimal services that meet the needs of members.
-
Assesses and monitors staffing requirements and manages staff within the operational area including hiring, assigning work, providing feedback and formal performance evaluation, clarifying roles and outlining expectations, and identifying and providing appropriate education, training and orientation. Reviews and investigates employee conduct and performance issues in collaboration with Human Resources, and determines appropriate disciplinary outcome or performance improvement plan and monitoring.
-
Works with the community to educate and promote the mission of the organization, including participating in committees, delivering presentations, and representing the Society at community events as required to enhance the organization’s image and reputation. Acts as a liaison and a representative of the agency with other community agencies and funders.
-
Promotes a collaborative and creative environment with a focus on innovation in the healthcare sector.
QUALIFICATIONS
A level of education, training and experience equivalent to a BA or MA in Behavioural Science plus five years’ experience managing staff and programs in a unionized environment in a mental health or social services setting.
- Exceptional communication and interpersonal skills and the ability to build strong professional relationships with people from a variety of diverse backgrounds.
- Ability to take initiative and to be a results oriented and innovative strategic thinker.
- Exceptional organizational skills including the ability to prioritize workload to meet deadlines.
- Knowledge of HR practices in a unionized environment, and the ability to lead and manage staff.
- Highly developed analytical and problem solving skills.
- Ability to achieve results independently and to collaborate and contribute within a team environment.
- Ability to exemplify the values and philosophy of the Society in their approach to all aspects of service delivery.
- Flexible, client focused.
- Experience with accreditation, proposal writing, and project management is considered an asset.
About MPA Society
Inspiring hope and supporting recovery for people with mental illness by establishing and operating social, vocational, recreation, advocacy and housing programs that support people in their own communities.
MPA Society is a registered charitable organization (or non-profit) that was founded in 1971. The Society works to support people with mental health challenges through offering a variety of supports and services, including housing and advocacy.
Today, MPA operates 30 programs throughout the lower mainland including: • Court services • Supported and Licensed housing programs • A Resource Centre in Kitsilano • Housing and hotel outreach services • Modular Housing Program in Downtown Vancouver
We have over 360 employees and an annual operating budget of approximately $17 million. We are an HEABC affiliate employer, working with the same collective agreements as Health Authorities and other non-profits in the mental health sector.
MPA Society's vocational, recreational, advocacy and housing programs support people in their own communities. We offer a dynamic working environment, competitive wages and benefits, as well as an opportunity to grow professionally with the organization, while applying your abilities and values in a meaningful way for those we support.
MPA Society is CARF accredited, having achieved a three-year accreditation in November of 2015 and again in November 2018. Accreditation is official recognition that our organization is guided by internationally recognized best practices and the same standards that Health Authorities are held to.
Director, Operations - Regular Full-Time
About the role
POSTING DATE:
November 3, 2025
POSTING NUMBER:
2025-054
POSITION:
Director, Operations
Regular Full-Time
UNION:
Excluded
WORK AREA:
Vancouver, Lower Mainland, and Fraser Valley
SALARY RANGE:
$91,800 to $120,960
HOURS OF WORK:
Monday to Friday, 9:00 am – 5:00 pm
On call as operationally required
REPORTS TO:
Executive Director
SUPERVISES:
Program Managers, Coordinators, etc.
POSTING CLOSE DATE:
November 17, 2025
START DATE:
ASAP
All candidates subject to a Criminal Record Check.
Please see Job Description including required qualifications below.
About MPA Society
MPA Society is an award-winning and accredited non-profit agency that has supported people living with mental illness for over 52 years. Created on the principle of self-empowerment, our programs promote the dignity and well-being of people with mental illness by inspiring hope and supporting their recovery. MPA Society operates over 30 social, recreational, advocacy and housing programs that support people in their own communities.
About the Director, Operations Role
We are looking for an experienced and engaging Director, Operations to oversee geographically diverse programs and worksites including but not limited to outreach and housing. The successful candidate will work with a variety of internal and external stakeholders. The role requires a balance between ensuring optimal service user care and accreditation standards, as well as leadership and strategic responsibilities as an integral part of our Senior Leadership Team.
We offer competitive wages and benefits, and opportunities for professional development while applying your abilities and values in a meaningful way for those we support.
NON-CONTRACT ROLE DESCRIPTION
TITLE:
Director, Operations
REPORTS TO:
Executive Director
SUPERVISES:
Program Manager(s)
ROLE SUMMARY
The Operational Director is responsible for overseeing the operations and administration of the designated program area, providing the leadership, expertise and planning necessary for high quality service delivery. As a senior leadership position within the Society the Director works closely with the Senior Leadership team to plan and develop resources to achieve organizational operating objectives, works within the organization to develop human resources and program standards, and provides input to the operational and personnel policies of the Society.
KEY ACCOUNTABILITIES
-
Administers and directs the operation of programs within the assigned portfolio area in accordance with all legislation and requirements to ensure a high standard of care and/ or service. Participates in strategic and operational planning and leads resulting projects and initiatives.
-
Guides the efficient use of resources to achieve appropriate service delivery standards within fiscal restraints, by developing and monitoring operational budgets, approving expenditures, and reviewing and monitoring staffing costs.
-
Leads continuous quality improvement activities by developing quality performance measurements, evaluating the performance of the programs and services in the portfolio, and maintaining and analyzing statistics to support planning and decision making. Facilitates member and stakeholder input and feedback including annual member satisfaction surveys, and researches internal and external data and other information to ensure programs provide optimal services that meet the needs of members.
-
Assesses and monitors staffing requirements and manages staff within the operational area including hiring, assigning work, providing feedback and formal performance evaluation, clarifying roles and outlining expectations, and identifying and providing appropriate education, training and orientation. Reviews and investigates employee conduct and performance issues in collaboration with Human Resources, and determines appropriate disciplinary outcome or performance improvement plan and monitoring.
-
Works with the community to educate and promote the mission of the organization, including participating in committees, delivering presentations, and representing the Society at community events as required to enhance the organization’s image and reputation. Acts as a liaison and a representative of the agency with other community agencies and funders.
-
Promotes a collaborative and creative environment with a focus on innovation in the healthcare sector.
QUALIFICATIONS
A level of education, training and experience equivalent to a BA or MA in Behavioural Science plus five years’ experience managing staff and programs in a unionized environment in a mental health or social services setting.
- Exceptional communication and interpersonal skills and the ability to build strong professional relationships with people from a variety of diverse backgrounds.
- Ability to take initiative and to be a results oriented and innovative strategic thinker.
- Exceptional organizational skills including the ability to prioritize workload to meet deadlines.
- Knowledge of HR practices in a unionized environment, and the ability to lead and manage staff.
- Highly developed analytical and problem solving skills.
- Ability to achieve results independently and to collaborate and contribute within a team environment.
- Ability to exemplify the values and philosophy of the Society in their approach to all aspects of service delivery.
- Flexible, client focused.
- Experience with accreditation, proposal writing, and project management is considered an asset.
About MPA Society
Inspiring hope and supporting recovery for people with mental illness by establishing and operating social, vocational, recreation, advocacy and housing programs that support people in their own communities.
MPA Society is a registered charitable organization (or non-profit) that was founded in 1971. The Society works to support people with mental health challenges through offering a variety of supports and services, including housing and advocacy.
Today, MPA operates 30 programs throughout the lower mainland including: • Court services • Supported and Licensed housing programs • A Resource Centre in Kitsilano • Housing and hotel outreach services • Modular Housing Program in Downtown Vancouver
We have over 360 employees and an annual operating budget of approximately $17 million. We are an HEABC affiliate employer, working with the same collective agreements as Health Authorities and other non-profits in the mental health sector.
MPA Society's vocational, recreational, advocacy and housing programs support people in their own communities. We offer a dynamic working environment, competitive wages and benefits, as well as an opportunity to grow professionally with the organization, while applying your abilities and values in a meaningful way for those we support.
MPA Society is CARF accredited, having achieved a three-year accreditation in November of 2015 and again in November 2018. Accreditation is official recognition that our organization is guided by internationally recognized best practices and the same standards that Health Authorities are held to.