Top Benefits
About the role
Application Deadline: December 5, 2025
What is the opportunity?
As an Early Stage Agent you will be responsible to contact and determine the best course of action on all products assigned in Retail Collections early stage delinquency buckets, which covers all Loans, Credit cards & Mortgages. You would be responsible to cure the accounts using best judgment, balancing the most efficient and effective method of collecting the account arrears, meeting KPIs and Business objectives and maintaining a positive client experience.
What will you do?
- Collection of all Retail Collection accounts presented to the Early Stage Delinquency Buckets
- Ensures all necessary and relevant information is gathered to analyze the status of the account through direct telephone contact with the client.
- Utilizes a variety of RBC systems to “Search and dial for dollars” and place account holds when required.
- Ensures the integrity of the client documentation is timely and properly maintained
- Maintains accurate diary dates in the Collections system(s) to ensure consistent follow-up with the clients as defined in the Collections Process
- Expected to process work volumes/contact client as measured by established service quality standards(e.g. Client Service Commitments)
- To deliver all exercises / administrative duties in a timely manner ensuring meaningful content.
- Deliver professional level of customer service to internal and external stakeholders and ensures a professional standard of client care and experienced is maintained, resolving issues at source and referring as required
- Exercise good judgment when making decisions balancing Risk and Client experience
What do you need to succeed?
Must-have
- Banks minimum entry requirements, 5 BGCSE - Maths & English compulsory
- Proficient in the Banks reconciliation processes
- Proficient knowledge of Microsoft Excel and MS suite + keyboarding skills
- Proficient with Bank technology where applicable, including but not limited to RIBS, T24, Oracle, Outlook, Secure Web etc.
- Proficient with Credit Management & Recoveries Platforms
Nice to have
- Strong interpersonal skills
- Strong organizational and time management skills
- Keen analytical sense
- Good business writing skills
- Basic knowledge of lending/securities
- Basic understanding of the fundamentals of credit
- Good understanding of delinquency management
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- World-class leadership training with countless development opportunities
- A comprehensive Total Rewards Program
- A unique opportunity for personal and professional growth
- Work in a dynamic, collaborative, progressive, and high-performing team
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Top Benefits
About the role
Application Deadline: December 5, 2025
What is the opportunity?
As an Early Stage Agent you will be responsible to contact and determine the best course of action on all products assigned in Retail Collections early stage delinquency buckets, which covers all Loans, Credit cards & Mortgages. You would be responsible to cure the accounts using best judgment, balancing the most efficient and effective method of collecting the account arrears, meeting KPIs and Business objectives and maintaining a positive client experience.
What will you do?
- Collection of all Retail Collection accounts presented to the Early Stage Delinquency Buckets
- Ensures all necessary and relevant information is gathered to analyze the status of the account through direct telephone contact with the client.
- Utilizes a variety of RBC systems to “Search and dial for dollars” and place account holds when required.
- Ensures the integrity of the client documentation is timely and properly maintained
- Maintains accurate diary dates in the Collections system(s) to ensure consistent follow-up with the clients as defined in the Collections Process
- Expected to process work volumes/contact client as measured by established service quality standards(e.g. Client Service Commitments)
- To deliver all exercises / administrative duties in a timely manner ensuring meaningful content.
- Deliver professional level of customer service to internal and external stakeholders and ensures a professional standard of client care and experienced is maintained, resolving issues at source and referring as required
- Exercise good judgment when making decisions balancing Risk and Client experience
What do you need to succeed?
Must-have
- Banks minimum entry requirements, 5 BGCSE - Maths & English compulsory
- Proficient in the Banks reconciliation processes
- Proficient knowledge of Microsoft Excel and MS suite + keyboarding skills
- Proficient with Bank technology where applicable, including but not limited to RIBS, T24, Oracle, Outlook, Secure Web etc.
- Proficient with Credit Management & Recoveries Platforms
Nice to have
- Strong interpersonal skills
- Strong organizational and time management skills
- Keen analytical sense
- Good business writing skills
- Basic knowledge of lending/securities
- Basic understanding of the fundamentals of credit
- Good understanding of delinquency management
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- World-class leadership training with countless development opportunities
- A comprehensive Total Rewards Program
- A unique opportunity for personal and professional growth
- Work in a dynamic, collaborative, progressive, and high-performing team
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.