Staff - Union

##Job Category

CUPE 2950

##Job Profile

CUPE 2950 Hourly - Front Counter 1 (Gr1)

##Job Title

Events Concierge UBC Botanical Garden

##Department

Administrative Support | Botanical Garden and Centre for Horticulture

##Compensation Range

$19.43 - $25.90 CAD Hourly

##Posting End Date

April 9, 2026

**Note:**Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

Ongoing

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary The part-time (casual) Events Concierge staff member works within the Event team to organize and set-up for events, classes and functions at UBC Botanical Garden. Performs opening procedures while greeting clients, guests, caterers and service providers. Assists customers with any changes or problems with their event requirements, including troubleshooting basic requirements. This position responds to the needs of the external clients as they occur and provides day of event support that are held outside normal UBC Botanical Garden operating hours. Works without direct supervision and must be willing to work evening and weekends and feel empowered to make decisions and call on campus resources (Security, RCMP, etc.) as needed.

For the 2026 season events primarily take place between May-October. The height of the season is July and August.

Organizational Status Reports to the Associate Director, Administration and works directly with supervision and support from the Event and Bookings Coordinator.

Work Performed

• Provides support to clients in a pro-active and positive manner.
• Greets and directs caterers and service providers to the appropriate locations.
• Troubleshoots basic requests and assists clients with any additional requests.
• Liaison with UBC venue and client.
• Visitor cart driver for events.
• Responsible for UBC issued keys and lock up of facility after event.
• Enforce the terms of the event contract and venue policies in a friendly non-confrontational profession manner.
• Ensures client belongs are removed after event (i.e. decorations)
• Reports any changes in customer specifications to Booking & Events Coordinator or Associate Director, Administration.
• Performs post-event maintenance when scheduled, such as organizing assets (chairs, tables, etc.).

Consequence of Error/Judgement

All information must be accurate and provided in a courteous, respectful, timely and supportive way. Client service decisions and attitudes have a direct impact on revenue and event planning. Incomplete information or mishandling of clients inquiries, concerns, or problems can cause a negative impact on the UBC Garden and the reputation of UBC. Inability to deal with the public and volunteers in tactful, helpful and courteous manner would directly affect the operations and give an adverse image of the Botanical Garden to the University and to the public.

Supervision Received Receives detailed instructions during orientation and on new assignments or changes in procedures. Carries out duties the day of event with no supervision and addresses any new unusual problems to the Event and Bookings Coordinator and or the Associate Director, Administration.

Supervision Given None.

Minimum Qualifications High School graduation, plus one year of related experience, or an equivalent combination of education and experience.

• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own

• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

• Valid Class 5 Drivers License preferred.

• Hotel or Event experience preferred.

• Must be available to work weekends and some weekday evenings. (Varied hours between 9am - midnight.)

• Available to work post-event maintenance shifts.

• Ability to communicate effectively verbally and in writing.

• Ability to communicate in a clear, attentive, and polite manner.

• Ability to listen actively and attentively, and obtain clarification as required.

• Ability to deal with people in a courteous, calm manner.

• Ability to effectively resolve client complaints in a calm, non-confrontational manner, and by exercising sound judgment.

• Ability to work effectively with minimal supervision.

• Ability to deal with a diversity of people in a calm, courteous, and effective manner.

• Ability to understand and apply policies, procedures, and instructions.

• Ability to maintain accuracy and attention to detail.

• Ability to prioritize and work effectively under pressure to meet deadlines.

About Us

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. A large part of what makes us unique is the community of engaged students, faculty, and staff who are collectively committed to shaping a better world.

Recognized as a leading employer in British Columbia and Canada, UBC supports inspired students, faculty and staff on their journey of discovery, and challenges them to realize their greatest potential. New ideas, changing infrastructure, innovative technology, and fresh approaches are opening up possibilities for the future of research, teaching, and work. Are you ready to embrace the future together?

Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person.

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.

If you have any accommodation or accessibility needs during the job application process, please contact the Centre for Workplace Accessibility at

workplace.accessibility@ubc.ca

.