Position Title: Settlement Worker

Location: This position is primarily based at 489 Queen Street East, Unit 100, Toronto, ON, and 245 Fairview Mall, North York, ON, with the possibility of working at any of our other locations.

Reporting to: Manager, Settlement and Community Connections Programs

Vacancy: Existing

Vacancy number: IRCC-0003

Number of openings: 1

Hourly rate: $29.04

Hours: 35 hours/weekly, Full-time, In- person

Classification: Permanent - Full Time

Application Deadline: October 25, 2025, 11:59 PM EST

Position Summary:
As a member of the Newcomer Settlement Orientation and Community Connections Program, the Settlement Worker will be involved in providing social, cultural, and economic integration support to all programs users of Newcomer Women’s Services Toronto (NEW). The Settlement Worker will provide newcomers with knowledge of life in Canada that is essential to full settlement and integration, including becoming a Canadian citizen. The Settlement Worker will assist in carrying out the administrative operations for the Settlement and orientation program in accordance with the standards set out by the organization and its funder IRCC.

This position will appeal to a team player who is skilled in customer service and multi-tasking in a fast-paced community-based social service agency with an emphasis on goal achievement and delivering customer-centric service.

Duties & Responsibilities

• Conduct eligibility assessments for clients as the main first start point through the intake and assessment process to identify immediate, short, medium and long-term settlement needs of the newcomers.
• Provide comprehensive one-on-one case management and counselling to eligible clients requesting information concerning: advocacy, translation & interpretation and civic participation and community engagement, orientation, referral (internally and to appropriate programs/services within the community) and non-therapeutic counselling regarding services such as health care, housing, employment, training and education, legal aid, finance, social services, etc.
• Provide information about immigration application guidelines and transcribe client information into forms as necessary
• Provide initial crisis intervention/mental health support when required with appropriate referrals
• Ensure clients satisfaction and that all clients and the community feedback and concerns are addressed in a timely manner and recorded according to NEW’s policies and procedures
• Develop or combine a monthly fact sheet research on the new immigration updates , programs and be able to update the resource list based on that.
• Develop yearly, quarterly and monthly work plan and activities
• Plan, organize and facilitate group workshops and orientation sessions that support clients in understanding and integrating into Canadian society, practices and procedures; advice on way of life, institutions, laws, rights, responsibilities, civic participation, etc.
• Plan, prepare and evaluate appropriate material for group facilitation & workshops in collaboration with other teams and programs within the agency.
• Collect statistics; submit weekly and monthly reports and input client data into iCARE and other internal databases, including but not limited to, OCMS and Excel.
• Ensure that all records are kept confidential and secure.
• Develop individualized outreach plans for each assigned service locations in collaboration with other NEW’s programs or external service providers
• Conduct program promotion in community social landmarks Actively participates in program’s community development activities including advocacy, outreach and community engagement and empowerment activities
• Network with other staff, attends staff meetings & agency events including staff social events, community events and agency committees
• Assist in creating an annual Programs/ webinars/workshops calendar and promote our program offerings to newcomer women
• Prepare, administer and complete file intake and registration forms for our programs and clients
• Collaborate with colleagues across the organization to ensure seamless delivery of services to our members
• Cover the front desk and perform Other duties assigned.

Newcomer Settlement and Orientation Services

• Perform client service registration, data input into OCMS and ICARE regarding registration particulars
• Collect data on national, regional or local level settlement information. This includes the provision of information and awareness raising on topics such as housing, employment, healthcare, well-being, Canada’s legal system, banking and financial management, and how to become a Canadian citizen, including the rights and responsibilities of citizenship
• Develop settlement and Orientation plans for newcomer clients
• Maintain service records and track program statistics as per funder's reporting requirements
• Meet monthly service targets as determined by the funder
• Administer intake forms for clients who sign up for our programs and for walk-in clients
• Proactively outreach to new and existing community partners
• Research, order and organize immigrant services related information and update resource centre material
• Select topics, develop information fact sheets, and ensure that information is relevant, accurate, up-to-date, and accessible
• Maintain intake database and track program statistics
• Support different teams with administrative services including general office administrative supports and database maintenance
• Assist in coordinating job fairs, guest speaker sessions and special events
• Remain up to date on all modifications of the funder and organizational standards, policies, and procedures
• Support the Manager of Settlement Program with administrative services including general office administrative supports and maintenance of databases

Team Contributions and Expectations:

• Committed to the contribution toward program targets and outcomes as defined by the funders upholding organization’s mission/vision
• Participate in training of new staff, practicum students and volunteers as required
• Attend workshops and training as recommended by NEW
• Take an active role in the upkeep of staff areas and offices
• Participate on committees as needed

Skills and Qualifications:

• Degree or diploma in a relevant field such as Community development, humanities, Social Services or Counseling or 2 years equivalent work experience
• Second language required – Ukrainian, Dari or Farsi Speaking
• Knowledge of the newcomer settlement sector with a good understanding of challenges faced by prospective immigrants, newcomers to Canada, women, and youth
• Able to provide services and support to ensure the administrative functions of the office are running smoothly with ability to manage the front desk reception
• Effective oral and written communication skills
• Excellent word processing and computer skills, specifically in MS Office (Word, Excel, Publisher, PowerPoint, Outlook)

Competencies:

• Personable and professional manner with a commitment to community and client
• A customer service approach with a warm, welcoming, and helpful manner
• Able to compartmentalize program knowledge and requirements to appropriately direct clients
• A quick study: willing to research and learn about community services to provide referrals
• Capacity to identify and articulate potential problems and provide possible solutions in a concise and clear manner
• Ability to take initiative and self-manage change and transitions
• Ability to prioritize workload, manage time effectively and coordinate multiple activities
• Commitment to an anti-oppression framework and a willingness to support the socio-economic advancement of newcomer and/or racialized youth and women
• Ability to provide flexibility in working schedule with ability to work extended hours as required
• Clear and precise in documenting the content of phone calls for accurate target tracking

Apply Now

If you’re passionate about leveraging your skills to make a social impact, we’d love to hear from you!

Newcomer Women’s Services Toronto is an equal opportunity employer and encourages applications from women, newcomers, and underrepresented groups.

Note: Accommodations are available upon request for all aspects of the selection process. Please inform us of any needs in advance.