Your Opportunity:

Alberta Health Services IT has an exciting opportunity for a strong IT Professional to join the Technology Infrastructure Services Team as an IT Analyst II – Citrix Virtual Apps. As a valued senior member of the Application Virtualization Services team, you will use your experience to support Citrix based AHS Virtualization Services. Critical to this role will be the ability to work in a team environment and autonomously as well as the ability to work cooperatively with a variety of stakeholders including management, clinicians, vendors, software analysts and co-workers. Specifically, you will work on a team to support Citrix Virtual Apps and Desktops, Microsoft AppV and related infrastructure technologies as well as participate in supporting cybersecurity projects and initiatives to improve confidentiality, integrity and availability of AHS Citrix ecosystem. The ability to work with these critical systems under tight timetables using your proficient analytical, problem solving and critical thinking skills will be key. Leveraging your proven communication, interpersonal and organization skills will also be crucial to your success as you will use your correlative conceptual and practical experience to interpret client’s needs, assess their requirements, investigate, diagnose and resolve environmental problems, which are essential to business functions. You will also participate in 24/7 on-call rotation and major incident callouts, as required. At our organization, we believe in investing in our employees and will provide training on technologies relevant to the job requirements. Additionally, this position is eligible for Hybrid/Remote work within the province of Alberta. If you're looking for a challenging technical role that offers the opportunity to work with complex enterprise-class technologies and a collaborative team, we encourage you to apply today!

Description:

As an IT Analyst II, you will provide technical support related to information technology applications either directly to users of the systems or to service delivery functions. You will ensure reliable operations of information systems, resolve complex technical problems, find solutions to customer needs, and lead projects and program initiatives. You will be responsible for more advanced application, telecom or technology support duties. You will investigate, diagnose, and resolve complex problems that have typically been escalated several levels before assignment to this position, and will translate business requirements into technical requirements for a solution and recommend a potential approach to the vendor. You will analyse the solution provided to ensure that it fits both technical requirements and business needs. You will also spend time on project or initiative leadership and delivery.

• Classification: IT Analyst II
• Union: AUPE GSS
• Unit and Program: Technology Services
• Primary Location: Quarry Crossing
• Location Details: Eligible to work remotely within Alberta
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 26-AUG-2025
• Employee Class: Regular Full Time
• Date Available: 15-SEP-2025
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days, On Call
• Days Off: As Per Rotation
• Minimum Salary: $38.54
• Maximum Salary: $52.03
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of bachelor's degree in Computer Science or Information Technology or equivalent.

Additional Required Qualifications:

• Minimum 3 years technical knowledge of system implementation following industry standards for relevant technologies.
• Minimum 3 years technical experience of Windows server administration.
• Minimum 5 years technical knowledge installing operating systems, third party software installation, upgrades and maintenance.
• Minimum 5 years troubleshooting software/application issues with operating systems or third-party products.
• Minimum 3 years in contributing to cybersecurity initiatives.

Preferred Qualifications:

• Operational experience supporting Citrix XenServer, Citrix VirtualApps or other Virtualization platforms;
• Experience in a healthcare environment;
• Experience with Microsoft AppV, AD and GPO as well as ControlUp or similar monitoring products;
• Experience automating with scripts, PowerShell or similar;
• Experience in supporting cybersecurity initiatives;
• Experience in a large and complex IT environment;
• Citrix and/or Microsoft IT certifications;
• ITIL certification, ServiceNow experience;

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.