Analyst, Application Development & Maintenance - New Capability Distribution - Temporary
About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Air Canada is looking for an experienced and dynamic technical Analyst Application Development & Maintenance (Temporary) focused on providing IT support to the Air Canada’s Product distribution branch focusing on the maintenance and development of our New Capability Distribution (NDC) solution. This role requires collaboration with a diverse internal workforce and extended third party service providers.
These are exciting times for IT at Air Canada, with several major projects underway that will transform its IT landscape. This is a unique opportunity to work with state-of-the-art technologies and to contribute to the evolution of the Air Canada’s NDC solution for its partners, a recognition program for corporate customers as well as optimize existing functionality.
This position will be reporting to the IT Manager-responsible for NDC portal and the Air Canada B2B Agent portal.
Responsibilities:
- Develop, deliver, and maintain the NDC portal and the Air Canada agent portal as per desired technology architecture and business requirements while ensuring highest quality of end-products through introduction of new tools, technology, and practices for evolution of processes & optimization of applications.
- Troubleshoot partner issues with IT cross functional teams and provide solutions promptly.
- Work closely with relevant stakeholders to collect and use information for improved operational and commercial performance.
- Collaborate with vendors and internal users to develop, evaluate, install, and test software enhancements.
- Review and analyze data from multiple internal and external stakeholders.
- Maintain and update technical documents, flowcharts, and procedures.
- Communicate analysis results and making recommendations to relevant stakeholders.
- Provide support for the business analysis and technology/business integration efforts.
- Conduct requirement and systems analysis and translate business requirements.
- Support multiple working methodologies such as Hybrid, Agile, DevOps.
- Support planning and monitoring processes.
- Provide management with economic impact and compliance issues surrounding key business decisions support definition and maintenance of methods, techniques, and calculations for identifying ways to improve business/technical processes.
Qualifications
- At-least 3 years of IT technology or operations experience in a large company preferably in the Transportation/Airline domain would be an asset.
- A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
- Experience working with NDC (New Distribution Capability) APIs and schemas in an airline distribution environment.
- Familiarity with airline offer and order management standards as defined by IATA NDC implementations.
- Understanding of ITIL, SDLC, Agile methodologies, Jira, and cyber security risk management frameworks are assets.
- Knowledge of APIs and Tools like SOAP UI/Postman is a must. Knowledge of Mulesoft will be an added advantage.
- Exceptional analytical, organizational and communication skills.
- Self-motivated and independent worker.
- Possess investigative nature and be self-motivated.
- Results oriented with proactive and methodical approach to problem solving.
- Able to multi-task and work under pressure against tight deadlines and changing priorities.
- Must be a team player with ability to work closely with diverse groups and working styles.
- Ability to establish and maintain effective business relationships.
- Good knowledge of implemented web/ application initiatives.
- Ability to following processes and directives.
- Knowledge with User Acceptance Testing, Quality assurance testing, and has impact assessments skills.
- Flexibility and willingness to work extended hours, when required.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions of Employment:
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.
Analyst, Application Development & Maintenance - New Capability Distribution - Temporary
About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Air Canada is looking for an experienced and dynamic technical Analyst Application Development & Maintenance (Temporary) focused on providing IT support to the Air Canada’s Product distribution branch focusing on the maintenance and development of our New Capability Distribution (NDC) solution. This role requires collaboration with a diverse internal workforce and extended third party service providers.
These are exciting times for IT at Air Canada, with several major projects underway that will transform its IT landscape. This is a unique opportunity to work with state-of-the-art technologies and to contribute to the evolution of the Air Canada’s NDC solution for its partners, a recognition program for corporate customers as well as optimize existing functionality.
This position will be reporting to the IT Manager-responsible for NDC portal and the Air Canada B2B Agent portal.
Responsibilities:
- Develop, deliver, and maintain the NDC portal and the Air Canada agent portal as per desired technology architecture and business requirements while ensuring highest quality of end-products through introduction of new tools, technology, and practices for evolution of processes & optimization of applications.
- Troubleshoot partner issues with IT cross functional teams and provide solutions promptly.
- Work closely with relevant stakeholders to collect and use information for improved operational and commercial performance.
- Collaborate with vendors and internal users to develop, evaluate, install, and test software enhancements.
- Review and analyze data from multiple internal and external stakeholders.
- Maintain and update technical documents, flowcharts, and procedures.
- Communicate analysis results and making recommendations to relevant stakeholders.
- Provide support for the business analysis and technology/business integration efforts.
- Conduct requirement and systems analysis and translate business requirements.
- Support multiple working methodologies such as Hybrid, Agile, DevOps.
- Support planning and monitoring processes.
- Provide management with economic impact and compliance issues surrounding key business decisions support definition and maintenance of methods, techniques, and calculations for identifying ways to improve business/technical processes.
Qualifications
- At-least 3 years of IT technology or operations experience in a large company preferably in the Transportation/Airline domain would be an asset.
- A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
- Experience working with NDC (New Distribution Capability) APIs and schemas in an airline distribution environment.
- Familiarity with airline offer and order management standards as defined by IATA NDC implementations.
- Understanding of ITIL, SDLC, Agile methodologies, Jira, and cyber security risk management frameworks are assets.
- Knowledge of APIs and Tools like SOAP UI/Postman is a must. Knowledge of Mulesoft will be an added advantage.
- Exceptional analytical, organizational and communication skills.
- Self-motivated and independent worker.
- Possess investigative nature and be self-motivated.
- Results oriented with proactive and methodical approach to problem solving.
- Able to multi-task and work under pressure against tight deadlines and changing priorities.
- Must be a team player with ability to work closely with diverse groups and working styles.
- Ability to establish and maintain effective business relationships.
- Good knowledge of implemented web/ application initiatives.
- Ability to following processes and directives.
- Knowledge with User Acceptance Testing, Quality assurance testing, and has impact assessments skills.
- Flexibility and willingness to work extended hours, when required.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions of Employment:
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.