Category: Service Desk / End User Services

Main location: Canada, Quebec, Montréal

Position ID: J0825-1174

Employment Type: Full Time

Position Description:

This is a central and dynamic position as you will provide technical and functional support on the market risk chain to allow our traders and risk analysts to manage their risks on a day to days basis.
Great communication, social skills, and knowledge of ITIL best practices are essential as you will be responsible for supporting and maintaining our applications.
Technical Stack

UNIX | WINDOWS SERVERS | SQL | KIBANA | ELASTICSEARCH | AUTOSYS | AZURE | API | KAFKA

Your future duties and responsibilities:

What will be your day-to-day?
When you open your laptop, you will have to do various tasks to make sure production is stable.
During the day you will be expected to troubleshoot functional and technical issues in a complex financial environment with various applications and architecture. You will work closely with development teams located in Bangalore, Montreal, and Paris.
Be ready to timely report production and project status to client and IT management.
Finally, get prepared to learn the key Production Support practices and get financial expertise with experienced professionals.
There is never a typical day at the client, but that's why we love it here!

Required qualifications to be successful in this role:

The required competencies are:

• 2+ years’ experience as support analyst
• Experience working with relational databases
• Knowledge of big data technologies, cloud, and API
• Good communication skills
• Ability to troubleshoot complex issues and work in a multitasking environment
• Team spirit
• Bachelor's Degree in computer science, engineering, or equivalent job experience

In addition, it is a plus if you have:

• ITIL knowledge / certification

• Speak/write French & English. Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.

• Knowledge in Programming (Python)

#LI-BZ1

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Skills:

• English
• French
• AutoSys
• Kibana
• Kibana
• Kibana
• SQL
• Unix

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.