About the role
Due to current growth, Brandt is currently seeking a Field Operations Manager for the Atlantic region. The Field Operations Manager provides leadership and support for Brandt Tractor Ltd. customer-facing service support functions. This position executes our strategic business plan and oversees development of our branch service teams. The service field teams primary responsibility is to drive the profitability of the service departments. As the key person in this region your roll is to mentor and lead as they support their customers. Plans, processes, and communication must be developed and implemented to liase with the Branch network, who in turn provide front line support to our customers.
RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:
-
Execute our customer support business plan and strategies to make our parts and service operations distinctive to the customer and profitable for the business. Oversee the successful implementation and execution of these plans through the branch operations.
-
Assist your stores in guiding and building succession plans for each store and their key rolls.
-
Review financials for your stores and do Monthly reviews with your team; helping identify areas of focus
-
Develop plans for improved performance of the each department
-
Review and follow up on branch visit report cards ensuring your stores have clear lines of sight on action items.
-
Understand 5S and Lean principles and support them as we roll them out to new stores.
-
Ensure dealer audit criteria are met at the stores.
-
Collaborate with Division and Regional CSA managers to provide consistent support for the stores.
TECHNICAL SKILLS & KNOWLEDGE:
- Knowledge of heavy machinery dealer business practices.
- Understanding of Customer Support Process specifically service operations.
- Skill in interpersonal communications, negotiation, and conflict resolution.
- Knowledge of products, customers, markets and competitors.
- Keen understanding of branch operations for service.
- Financial accumin with a focus on branch GL’s.
- The ability to teach financial accumin to your managers.
#LI-onsite
About Brandt Group of Companies
The Brandt Group of Companies — headquartered in Regina, Saskatchewan, Canada – is a privately owned manufacturing and distribution company that serves a growing international audience in industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. The company has 6000+ employees and more than 180 locations in Canada, USA, Australia, and New Zealand. Brandt is one of Canada’s largest privately owned companies and is among an elite group of Platinum Club members of Canada’s Best Managed Companies.
Le Groupe d'entreprises Brandt, dont le siège social est situé à Regina, Saskatchewan, Canada, est une entreprise privée de fabrication et de distribution qui dessert un public international croissant dans des secteurs tels que l'agriculture, la construction, la foresterie, le rail, les mines, l'acier, le transport, la manutention et l'énergie. L’entreprise compte plus de 6000 employés et plus de 180 sites au Canada, aux États-Unis, en Australie et en Nouvelle-Zélande. Brandt est l'une des plus grandes entreprises privées du Canada et fait partie du groupe d'élite des membres du Club Platine des sociétés les mieux gérées du Canada.
About the role
Due to current growth, Brandt is currently seeking a Field Operations Manager for the Atlantic region. The Field Operations Manager provides leadership and support for Brandt Tractor Ltd. customer-facing service support functions. This position executes our strategic business plan and oversees development of our branch service teams. The service field teams primary responsibility is to drive the profitability of the service departments. As the key person in this region your roll is to mentor and lead as they support their customers. Plans, processes, and communication must be developed and implemented to liase with the Branch network, who in turn provide front line support to our customers.
RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:
-
Execute our customer support business plan and strategies to make our parts and service operations distinctive to the customer and profitable for the business. Oversee the successful implementation and execution of these plans through the branch operations.
-
Assist your stores in guiding and building succession plans for each store and their key rolls.
-
Review financials for your stores and do Monthly reviews with your team; helping identify areas of focus
-
Develop plans for improved performance of the each department
-
Review and follow up on branch visit report cards ensuring your stores have clear lines of sight on action items.
-
Understand 5S and Lean principles and support them as we roll them out to new stores.
-
Ensure dealer audit criteria are met at the stores.
-
Collaborate with Division and Regional CSA managers to provide consistent support for the stores.
TECHNICAL SKILLS & KNOWLEDGE:
- Knowledge of heavy machinery dealer business practices.
- Understanding of Customer Support Process specifically service operations.
- Skill in interpersonal communications, negotiation, and conflict resolution.
- Knowledge of products, customers, markets and competitors.
- Keen understanding of branch operations for service.
- Financial accumin with a focus on branch GL’s.
- The ability to teach financial accumin to your managers.
#LI-onsite
About Brandt Group of Companies
The Brandt Group of Companies — headquartered in Regina, Saskatchewan, Canada – is a privately owned manufacturing and distribution company that serves a growing international audience in industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. The company has 6000+ employees and more than 180 locations in Canada, USA, Australia, and New Zealand. Brandt is one of Canada’s largest privately owned companies and is among an elite group of Platinum Club members of Canada’s Best Managed Companies.
Le Groupe d'entreprises Brandt, dont le siège social est situé à Regina, Saskatchewan, Canada, est une entreprise privée de fabrication et de distribution qui dessert un public international croissant dans des secteurs tels que l'agriculture, la construction, la foresterie, le rail, les mines, l'acier, le transport, la manutention et l'énergie. L’entreprise compte plus de 6000 employés et plus de 180 sites au Canada, aux États-Unis, en Australie et en Nouvelle-Zélande. Brandt est l'une des plus grandes entreprises privées du Canada et fait partie du groupe d'élite des membres du Club Platine des sociétés les mieux gérées du Canada.