MCAP at a Glance Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a career with continuous learning and development (formal & informal training), and exciting opportunities in a dynamic, entrepreneurial environment.

The Role This position is responsible for the success of borrower retention and facilitation of the borrower financing experience. An Internal Broker promotes financing options for files across multiple brands to achieve borrower financing needs in a timely manner, along with preventing early payout and promoting ancillary services.

This position is empowered to create a meaningful and lasting borrower relationship, while utilizing underwriting policies to make decisions regarding borrower qualifications, interest rate discounting, blended rate calculations, and penalty amounts related to refinancing and porting.

This position involves flexibility with hours to ensure the best borrower experience across Canada. The Internal Broker department currently manages an inbound queue during the hours of 8:00AM – 8:00PM EST in conjunction with managing outbound call efforts as needed across Canada. It is expected that an Internal Broker be able to work any time during the available hours within the current hours of operation. Being on the frontline, this role will have the opportunity to hear what customers are saying about MCAP products & services, as well as about policies. It is expected all Agents will provide comments regarding customer opinion to the Manager, Internal Broker

Provide Financing Solutions

• Review financial situation of borrowers (includes analyzing income, assets, liabilities and credit bureau details while assessing the borrower’s ability to qualify for the requested solution)
• Utilize product options and borrower goals to suggest products and terms that are mutually beneficial to borrowers, MCAP, and investors
• Handle enhanced rate negotiations and fee discounting with borrowers
• Work with underwriting team, closing coordinators, and borrowers to secure new mortgage approval, collect required documentation and fund new mortgages
• Adhere to process and service level requirements for each step of the process
• Handle complex conversations by educating borrowers on the feasibility of desired solutions and required steps to achieve borrower goals
• Work in partnership with Renewal Account Manager to facilitate financing at maturity

Borrower Advocate

• Handle inbound and outbound borrower interactions, advocating for each borrower and finding an agreeable solution to their financing needs
• Exclusively responsible for the borrower relationship throughout the funding process, providing updates and minimizing borrower effort
• Respond to email interactions in a timely, courteous and professional manner
• Promote Options (Ancillary & Retention)
• Promote applicable lender product options and services such Mortgage Life Insurance, Disability Insurance, and Home Warranty options
• Promote and educate on features and benefits of existing mortgage product to retain borrowers when financing unavailable or unwarranted

Report Consumer Opinion

• Assist with respect to enhancing the overall borrower experience, both mid-term and at maturity. Provide feedback and insight to management

What You Bring To The Team

• Mortgage Servicing or Origination Industry experience (minimum 2 years)
• Customer Service and/or Retention experience
• Strong negotiation and retention skills
• Ability to foster and maintain relationships
• Exceptional oral and written communication skills with emphasis on educating
• Attention to detail
• Flexible working hours
• Strong analytical and problem-solving skills
• Exceptional oral and written communication skills
• Excellent organizational and time-management skills
• Ability to multi-task in a fast-paced environment
• Ability to remain calm in stressful situations
• Carries out duties with integrity and takes responsibility for actions
• Self-driven and motivated with the ability to work independently and in a team environment
• University Degree/College Diploma
• Completion or ability to complete Mortgage agent license course to satisfy provincial regulatory requirements within 6 months of start date

If this sounds like you and you are looking to be a part of one of Canada’s largest independent mortgage finance companies, then we want to hear from you!

Be A Part Of Something Great MCAP is Canada’s largest independent Mortgage Finance company with over $150 billion in assets under management providing mortgage solutions for residential and commercial properties. For over 35 years, MCAP originates, trades, securitizes and services mortgages in offices across Canada. MCAP originates residential mortgages exclusively through the mortgage broker channel as we believe that a professional mortgage broker is a consumer's best option and MCAP actively promotes the services of mortgage brokers across the country. MCAP is also a leader in the Canadian residential construction lending market with over 25 years in the business. Our teams of dedicated professionals serve a variety of developer, construction and lender clients across Canada.

Position #: req2076

Employment Status: Permanent Full Time

Location: Multiple Locations Available; Ontario

Number Of Openings: 1

Department: Residential

Internal Job Title: Internal Broker

Salary Range: $55,000 - $65,000

The above information in this description has been designed to indicate the general nature and level of work performed by employees in the position. It is not designated to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

MCAP provides equal opportunities for all applicants and is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported throughout the recruitment and employment process. If you require accommodation, we will work with you to meet your needs.