Customer Service Representative Onsite Montreal ( English)
Top Benefits
About the role
Join Teleperformance – Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
About Us
Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.
Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture
At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
- Autonomous - We encourage and trust your decision making skills.
- Progressive work environment- If you have skills to prove we have all ladders for you to grow
- Flexible - We believe in results
- Innovative - All ideas matters
- Inclusive - Everyone is Included and everyone wins
- We work hard and party even harder.
About the job
We are looking for great people to join our team as Customer Service Agents for a renowned domestic appliance brand. Its main offerings include a range of sustainably designed products aimed at enhancing the health and happiness of its customers, such as kitchen appliances, coffee machines, and climate, garment, and floor care products. This role is for bilingual candidates that are proficient in both English and French.
The Customer Service Advisor is the first line of contact for our clients’ customers. As a member of the Customer Service Team, you will be responsible for contributing to the team’s overall success by providing prompt, accurate and professional responses and resolutions to our Clients customers’ enquiries. You will work in a structured team environment while creating an outstanding customer experience, at the same time maximizing opportunities to promote Teleperformance’s Clients services and products. To do so, the incumbent needs to provide a high standard of professional and personalized customer service that is consistent with our Corporate goal You will proactively identify and offer appropriate solutions that create high customer satisfaction.
Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 300.000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies. Teleperformance Canada, with more than 1200+ employees, part of the fortune 25 and certified with Great Place to Work, is looking for a group of highly-skilled professionals.
What we offer:
- Work in a state of the art office that is centrally located with close/easy transit access. Our office is located in Montreal, Canada
- Restaurants/Shopping/Amenities within walking distance to the office
- Paid Training
- Pay rate CAD $17-$20/hr
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We w
Responsibilities:
- Responsible for all customer inquiries and questions
- Provide excellent customer service at all times
- Address and solve technical problems in a timely manner and complete all work assignments within expected periods.
- Maintaining and exceeding client and LOB KPI’s.
- Follow up to customer inquiries by taking specific action in a timely manner
- Exercise retention efforts when appropriate
- Identify customers who are comparison-shopping and inquiring about contract terms - assisting the customer with the correct price plan
- Work with confidential customer information
- Problem solve to help customers resolve issues on first call
- Enters data from customers into various software programs
- Appropriately communicate with upset customers to resolve their inquiries
- Thrives as a team player in a fast-paced, high-energy, change-oriented environment
- Performs other related duties and assignments as required and as assigned by supervisor or manager
Qualifications:
- High school diploma or equivalent
- University/ College degree preferred
- One year customer service experience
- One year call center experience
- If on Work Permit, minimum validity for 1 year. (No students with schedule restrictions)
- Must have availability to work various shifts influenced by current business needs. Shifts between 9am to 6pm Monday to Friday.
- Clear Criminal Background Check
- Must be 18 years old
- Continuously demonstrate a high sense of urgency
- Enthusiastic and energetic
- Strong negotiation and objection handling skills
- Possess a high level of Professionalism
- Bilingualism (French, English, both spoken and written) is required to answer calls from English and French speaking customers across Canada and around the world.
- Must have a keen sense of attention to detail, taking the initiative.
Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.
Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Customer Service Representative Onsite Montreal ( English)
Top Benefits
About the role
Join Teleperformance – Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
About Us
Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.
Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture
At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
- Autonomous - We encourage and trust your decision making skills.
- Progressive work environment- If you have skills to prove we have all ladders for you to grow
- Flexible - We believe in results
- Innovative - All ideas matters
- Inclusive - Everyone is Included and everyone wins
- We work hard and party even harder.
About the job
We are looking for great people to join our team as Customer Service Agents for a renowned domestic appliance brand. Its main offerings include a range of sustainably designed products aimed at enhancing the health and happiness of its customers, such as kitchen appliances, coffee machines, and climate, garment, and floor care products. This role is for bilingual candidates that are proficient in both English and French.
The Customer Service Advisor is the first line of contact for our clients’ customers. As a member of the Customer Service Team, you will be responsible for contributing to the team’s overall success by providing prompt, accurate and professional responses and resolutions to our Clients customers’ enquiries. You will work in a structured team environment while creating an outstanding customer experience, at the same time maximizing opportunities to promote Teleperformance’s Clients services and products. To do so, the incumbent needs to provide a high standard of professional and personalized customer service that is consistent with our Corporate goal You will proactively identify and offer appropriate solutions that create high customer satisfaction.
Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 300.000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies. Teleperformance Canada, with more than 1200+ employees, part of the fortune 25 and certified with Great Place to Work, is looking for a group of highly-skilled professionals.
What we offer:
- Work in a state of the art office that is centrally located with close/easy transit access. Our office is located in Montreal, Canada
- Restaurants/Shopping/Amenities within walking distance to the office
- Paid Training
- Pay rate CAD $17-$20/hr
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We w
Responsibilities:
- Responsible for all customer inquiries and questions
- Provide excellent customer service at all times
- Address and solve technical problems in a timely manner and complete all work assignments within expected periods.
- Maintaining and exceeding client and LOB KPI’s.
- Follow up to customer inquiries by taking specific action in a timely manner
- Exercise retention efforts when appropriate
- Identify customers who are comparison-shopping and inquiring about contract terms - assisting the customer with the correct price plan
- Work with confidential customer information
- Problem solve to help customers resolve issues on first call
- Enters data from customers into various software programs
- Appropriately communicate with upset customers to resolve their inquiries
- Thrives as a team player in a fast-paced, high-energy, change-oriented environment
- Performs other related duties and assignments as required and as assigned by supervisor or manager
Qualifications:
- High school diploma or equivalent
- University/ College degree preferred
- One year customer service experience
- One year call center experience
- If on Work Permit, minimum validity for 1 year. (No students with schedule restrictions)
- Must have availability to work various shifts influenced by current business needs. Shifts between 9am to 6pm Monday to Friday.
- Clear Criminal Background Check
- Must be 18 years old
- Continuously demonstrate a high sense of urgency
- Enthusiastic and energetic
- Strong negotiation and objection handling skills
- Possess a high level of Professionalism
- Bilingualism (French, English, both spoken and written) is required to answer calls from English and French speaking customers across Canada and around the world.
- Must have a keen sense of attention to detail, taking the initiative.
Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.
Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.