Number of Vacancies: 1

Type of Contract: Permanent

Hours of Work: 0 - 14 Hours/Week

Compensation: $20.89-$21.73/Hour

Job Code: 1-MAD-2026

Start Date: TBD

Department: Facilities/Guest Services

Location: Hamilton, ON

About Us Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are committed to providing meaningful and accessible services that create opportunities to amplify voices and co-create gender-inclusive and equitable communities.

YWORK FOR US? Grounded in our core values of intersectional feminism , people-centered approaches, belonging, shared responsibility and strong partnerships , our work is guided by the belief that lasting change can be created together. YWCA Hamilton envisions an equitable world where women (cis and trans), girls, Two-Spirit and gender-diverse people have the rights and resources to shape their own lives and lead their communities. Join us in taking bold action that leads to life-changing impacts in our community.

AS A YWCA HAMILTON EMPLOYEE YOU GET

• On-the-job training and professional development opportunities
• Childcare discounts
• Opportunities to get involved in our community
• A competitive total rewards package that may include extended health benefits and paid sick time (eligibility criteria applies)

If you’re passionate about making a positive impact in the lives of women, children, gender diverse people and families every day, we would love for you to join our team!

Responsibilities Responsible for Front Desk reception, customer service, security, and membership and program sales, and providing an overall welcoming environment into members, guests and residents in cooperation with other YWCA Hamilton staff.

KEY RESPONSIBILITIES:

• Provides welcoming and supportive services to members, residents and customers at the front desk of the YWCA building/facility;
• Welcomes, greets and assists members, residents and customers in their inquiries, issues and emergencies both in person and on the telephone in a friendly and helpful manner; accurately redirects or escalates as required;
• Works in cooperation with all other staff working in the facility as well as facility residents;
• Promotes and sells YWCA programs, providing program information and requirements to members or customers;
• Maintains reception area in a clean and tidy manner at all times;
• Manages all payment transactions, including balancing daily cash and float;
• Processes payments of permanent and temporary residents;
• Operates with all standard computer and MS Office software;
• Processes all computer registrations using ActiveNet;
• Provides facility access control and monitors building security, escalating issues as required;
• Receives deliveries, sorts and distributes mail for staff, residents and tenant groups;
• Manages keys for rooms booked by external rental groups and internal room bookings;
• Ensures confidentiality of all client and employee information;
• Understands emerging trends, leading practices, industry professional standards;
• Follows and maintains appropriate record keeping and maintains operating procedures in accordance with YWCA Hamilton policies and procedures and confidentiality/privacy policies;
• Works safely in accordance with YWCA Hamilton health and safety practices and policies and reports all hazards and potential hazards immediately;
• Supports YWCA Hamilton mission, vision and values;
• Perform other duties as required.

WORKING CONDITIONS:

• Full-time 37.5 hours/week; Part-time 15-29 hours per/week; or Relief 0-14 hours per week (no guaranteed hours). Hours subject to changes based on facility needs;
• May be required to work a variety of day, afternoon, evening and weekend hours

Qualifications

• Completion of 1-year college in office administration or equivalent;
• Minimum 1 to 2 years’ experience in customer service;
• Ability to bring a feminist, anti-racist/anti-oppressive perspective to day to day work and

strategic planning;

• Excellent verbal and written communication skills;
• Excellent customer service skills in person, phone and electronically;
• Strong organization skills, and demonstrated ability to multi task;
• Proficient in Microsoft Office tools;
• Comfortable multi-tasking and prioritizing tasks without guidance;
• Ability to work a schedule that includes all shifts including days, afternoons, evenings and weekends;
• Must have a current Criminal Record Judicial Matters Police check or willingness to obtain at own cost;
• Must have current Standard First Aid and CPR C certificate or willingness to obtain at own cost;
• Bilingual English/French or other languages an asset

As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process, if you require accommodation please reach out to jobs@ywcahamilton.org Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered. YWCA Hamilton may use AI tools to screen, assess, or select applicants during the hiring process.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.