Job Brief

Under the direction of the Manager, Municipal Law Enforcement and Licensing this position is responsible for ensuring compliance of applications associated with various municipal and provincial legislation.

Employment Status:

Permanent Full time

Union:

CUPE 855 Inside

Open To:

Internal Applicant(s)

Closing Date:

25/09/2025

Duration (if temporary):

N/A

Salary $33.07 (2025)

Reports To Manager, Municipal Law Enforcement and Licensing

Department Office of the CAO

Location Lindsay

Hours General office environment, Full-time, 35 hours per week;

Some travel throughout the City of Kawartha Lakes may be necessary in accordance with job requirements.

Job Description:

• Coordinate the application process of business licence applications (including taxis, peddlers, refreshment vehicles, special events, trade/craft shows etc.), lottery licencing, vital statistics and Commissioning of Oaths and Affidavit services
• Initiate the detailed review of completed licensing application submissions; review and direct eligible uses of lottery proceeds as required by AGCOs, ensure compliance with legislative requirements and internal policies for eligibility prior to issuance
• Educate external customers (including business operators, charities, the general public, regulatory agencies etc.) regarding information related to licencing through exemplary customer service
• Compile information related to licensing functions, including production of statistical reports, background material on special projects, and write related correspondence and reports to other levels of government
• Investigate enforcement complaints, appeals and exemption requests; direct as required
• Categorize and maintain records and files associated with business and lottery licencing
• Review and recommend appropriate amendments to Licencing By-Laws, procedures and policies
• Write reports for Council's consideration regarding licence conditions, revocations, renewal problems, etc.
• Provide backup administrative support to the division as required including support to various committees
• Perform other related duties as assigned

Skills and Education Required:

• Post-secondary diploma in Public or Business Administration, Municipal Administration (MAP), Legal Administration or a related field
• Minimum 3 years of related progressive experience, preferably in a municipal environment
• Experience in an environment related to municipal licencing by-laws, including lottery and vital statistics licensing
• Knowledge of Alcohol and Gaming Lottery Licencing Policy Manual, MFIPPA, Vital Statistic, Liquor Licence Act
• Demonstrated professional and ethical responsibility to protect privacy, use confidential information appropriately, treat sensitive situations with appropriate degree of tact and discretion
• Proven client service competencies including strong interpersonal and communication skills, ability to develop and maintain cooperative working relationships both within and outside the organization, active listening and questioning skills including common structured questioning techniques; ability to reason and troubleshoot, stress and conflict management skills, ability to provide detailed and accurate verbal and written technical guidance and support to clients
• Ability to demonstrate initiative consistently with commitment to quality improvement, sharing process improvement initiatives with management
• Demonstrated organizational and time-management skills including the ability to work both independently and as part of a team, and work methodically and prioritize workload to meet multiple demands and deadlines effectively with minimal supervision
• Demonstrated ability to understand and abide by municipal policies and procedures
• Demonstrated proficiency in Microsoft Office, the internet, and any other related software
• Upon a conditional offer of employment, a Criminal Record Check will be required
• Applicants must be prepared for skills testing