Customer Service/ Administrative Assistant - FT Stratford
Top Benefits
About the role
Embark on a rewarding career journey as an CSR/ Administrative Assistant at Masterfeeds Inc. Stratford*. In this role, you'll be the heartbeat of our customer interactions, providing insightful guidance on our products and services.*
As a dedicated advocate for customer happiness, you'll address concerns with empathy, navigate complaints with finesse, and seize opportunities to direct customers. Your daily mission is to ensure that every customer feels valued and understood, taking pride in the crucial role you play in our company's success.
If you're passionate about making a difference and eager to be part of a team that cherishes customer satisfaction as a core value, we invite you to apply. Your journey with us will be filled with learning, growth, and the joy of knowing that you're making a real impact.
As a CSR/ Administrative Assistant, the following will be your key responsibilities:
- Receiving and processing orders
- Understand Masterfeeds product and service and share that knowledge with the customer
- Maintain organized records of all orders, invoices and customer communications
- Respond to customer inquiries regarding order status, product availability, and shipping information and provide follow up to the customer
- Ensure proper communication between sales desk and manufacturing plant
- Work with other departments to create, maintain and track pick-up and deliveries
- Receiving and processing incoming and outgoing commodities
- Maintain a safe and sanitary atmosphere and ensure compliance with quality standards
- Other duties as assigned
Requirements:
- Must be legally eligible to work in Canada
- Exceptional customer service skills
- Ability to prioritize tasks and follow-up
- Understand and communicate in English (verbal/written)
- Proficiency in Microsoft Office and internet applications
- Analytical, organizational and problem-solving skills
- Ability to make good judgments and quick decisions
Preferred:
- Previous experience in a similar role
- High school diploma or equivalent
Why work with us?
At Masterfeeds, we are proud to be a leading nutrition provider for animal agriculture in Canada since 1929, with over 20 feed manufacturing plants across the country, employing over 600 people, and supporting over 7000 Canadian farm families every year.
We offer:
- A competitive wage and pension plan
- Group insurance benefits, including health, dental, and vision
- Referral incentives for bringing new talent to our team
- A supportive and inclusive work environment
How to apply?
If you are interested in joining our team, please apply online, or send your resume by mail
Attention: Operations Manager
Masterfeeds Inc. Stratford
130 Park St
Stratford, Ontario
N5A 3W8
At Masterfeeds we are committed to fostering an inclusive and respectful workplace where diverse perspectives help drive innovation in agriculture. We welcome unique skills, experiences and backgrounds. If you’re passionate and excited about this role we encourage you to apply even if you do not meet every single qualification in the posting. We are committed to inclusivity, equity and accessibility in the selection process.
If you require accommodation during the recruitment process, please contact Masterfeeds Accessibility at accessibility@masterfeeds.com.
About Masterfeeds
MASTERFEEDS – People Advancing Animal Nutrition Masterfeeds, an Alltech company, is a leading commercial animal feed business in Canada. Masterfeeds manufactures and markets a full range of animal nutrition solutions, including formulated complete feeds, premixes and feed supplements, and they distribute block supplements and animal health products. Customers include farmers, ranchers and integrated livestock and poultry producers who purchase the products directly or through Masterfeeds' extensive dealer network.
ALLTECH Founded in 1980 by Irish entrepreneur and scientist Dr. Pearse Lyons, Alltech improves the health and performance of people, animals and plants through natural nutrition and scientific innovation. Its mission is carried out by more than 4,700 team members who adhere to the company's guiding ACE principle seeking the benefit of Animals, Consumers and the Environment in all endeavors. Headquartered just outside of Lexington, Kentucky, USA, Alltech has a strong presence in all regions of the world, doing business in 128 countries. Alltech is the only privately held company among the top 10 animal health companies in the world.
Customer Service/ Administrative Assistant - FT Stratford
Top Benefits
About the role
Embark on a rewarding career journey as an CSR/ Administrative Assistant at Masterfeeds Inc. Stratford*. In this role, you'll be the heartbeat of our customer interactions, providing insightful guidance on our products and services.*
As a dedicated advocate for customer happiness, you'll address concerns with empathy, navigate complaints with finesse, and seize opportunities to direct customers. Your daily mission is to ensure that every customer feels valued and understood, taking pride in the crucial role you play in our company's success.
If you're passionate about making a difference and eager to be part of a team that cherishes customer satisfaction as a core value, we invite you to apply. Your journey with us will be filled with learning, growth, and the joy of knowing that you're making a real impact.
As a CSR/ Administrative Assistant, the following will be your key responsibilities:
- Receiving and processing orders
- Understand Masterfeeds product and service and share that knowledge with the customer
- Maintain organized records of all orders, invoices and customer communications
- Respond to customer inquiries regarding order status, product availability, and shipping information and provide follow up to the customer
- Ensure proper communication between sales desk and manufacturing plant
- Work with other departments to create, maintain and track pick-up and deliveries
- Receiving and processing incoming and outgoing commodities
- Maintain a safe and sanitary atmosphere and ensure compliance with quality standards
- Other duties as assigned
Requirements:
- Must be legally eligible to work in Canada
- Exceptional customer service skills
- Ability to prioritize tasks and follow-up
- Understand and communicate in English (verbal/written)
- Proficiency in Microsoft Office and internet applications
- Analytical, organizational and problem-solving skills
- Ability to make good judgments and quick decisions
Preferred:
- Previous experience in a similar role
- High school diploma or equivalent
Why work with us?
At Masterfeeds, we are proud to be a leading nutrition provider for animal agriculture in Canada since 1929, with over 20 feed manufacturing plants across the country, employing over 600 people, and supporting over 7000 Canadian farm families every year.
We offer:
- A competitive wage and pension plan
- Group insurance benefits, including health, dental, and vision
- Referral incentives for bringing new talent to our team
- A supportive and inclusive work environment
How to apply?
If you are interested in joining our team, please apply online, or send your resume by mail
Attention: Operations Manager
Masterfeeds Inc. Stratford
130 Park St
Stratford, Ontario
N5A 3W8
At Masterfeeds we are committed to fostering an inclusive and respectful workplace where diverse perspectives help drive innovation in agriculture. We welcome unique skills, experiences and backgrounds. If you’re passionate and excited about this role we encourage you to apply even if you do not meet every single qualification in the posting. We are committed to inclusivity, equity and accessibility in the selection process.
If you require accommodation during the recruitment process, please contact Masterfeeds Accessibility at accessibility@masterfeeds.com.
About Masterfeeds
MASTERFEEDS – People Advancing Animal Nutrition Masterfeeds, an Alltech company, is a leading commercial animal feed business in Canada. Masterfeeds manufactures and markets a full range of animal nutrition solutions, including formulated complete feeds, premixes and feed supplements, and they distribute block supplements and animal health products. Customers include farmers, ranchers and integrated livestock and poultry producers who purchase the products directly or through Masterfeeds' extensive dealer network.
ALLTECH Founded in 1980 by Irish entrepreneur and scientist Dr. Pearse Lyons, Alltech improves the health and performance of people, animals and plants through natural nutrition and scientific innovation. Its mission is carried out by more than 4,700 team members who adhere to the company's guiding ACE principle seeking the benefit of Animals, Consumers and the Environment in all endeavors. Headquartered just outside of Lexington, Kentucky, USA, Alltech has a strong presence in all regions of the world, doing business in 128 countries. Alltech is the only privately held company among the top 10 animal health companies in the world.