About Loyalist

Loyalist College is built upon the lands governed by the Dish with One Spoon wampum agreement. We affirm and thank the Haudenosaunee, Anishinaabeg and Huron-Wendat nations for their continued caretaking of the land. At Loyalist, we empower our students with wraparound support services and hands-on training to succeed on any path they choose. Our academic programs are responsive and innovative, designed to solve pressing social and economic challenges and meet the evolving needs of our regional industry and community partners. Our graduates enter the workforce equipped with the knowledge they need to be better global citizens, and with future-focused skills to lead change in their fields. With a presence in Belleville, Bancroft, Port Hope, Tyendinaga and Toronto, we believe our institutional responsibility extends beyond the classroom to seeing the big picture for the communities we serve. Our expertise in applied research and deep connections to local industry support economic development, to the benefit of businesses, entrepreneurs, changemakers and innovators. Our commitment to decolonization, and the pursuit of a more inclusive, equitable world, means we hold ourselves accountable to the diverse perspectives, cultures and experiences that shape our communities.

Position Summary

Reporting to the Associate Dean, School of Interdisciplinary Studies, the incumbent supports student communication and accountability, within the OntarioLearn (OL) environment. The incumbent manages and analyzes Loyalist College OL databases. The incumbent is responsible for leveraging excellent communication skills to coordinate and create communication materials for a variety of digital mediums and audiences, including training and self-assessment resources, as well as maintaining the Loyalist Focus website. Advanced skills must be demonstrated in a variety of tools including MS Office, Banner student information system, CRM, various LMS, and the Adobe Suite (including Dreamweaver). In addition, the incumbent liaises with the OntarioLearn provincial administrators, the Loyalist College Bookstore, Publishers, Enrolment Services, Information Technology Services, Loyalist Accounts, and other OL staff.

Duties and Responsibilities

• Provides academic advice and guidance to current and potential students, including but not limited to students seeking transfer credits and Prior Learning Assessment Recognition and resolving technical issues
• Creates, deploys, and monitors student communications, including marketing and student accountability
• Leads the administrative processing of student accounts for Loyalist within the OntarioLearn consortium, ensuring accurate data management, compliance with consortium standards, and seamless student experience with the 3rd party
• Leads the development and ongoing maintenance of OntarioLearn databases
• Creates and maintains comprehensive documentation, websites, and database content for eCampus and LoyalistFocus, ensuring consistency, accuracy, and accessibility across digital platforms
• Compiles, reconciles, and investigates discrepancies for invoices regarding Loyalist hosted and registering college activity
• Leads the pay per student enrollment data process, and collaborates with Payroll, and OntarioLearn to ensure data integrity, accurate compensation, and compliance
• Participates in OntarioLearn and College events as required, such as open house, seminars, information sessions, in collaboration with the OL team
• Collaborates with internal stakeholders and community organization/businesses to support programming
• Analyzes data from Banner, Argos, and other College systems to problem solve, boost efficiency, improve services and supports, and spot and resolve inconsistencies to address errors and anomalies
• Coordinates to achieve compliance with deadlines and other measurables related to OntarioLearn, on both a cyclical and project-specific basis
• Other duties as assigned

Qualifications

• Completion of a three (3) year diploma/degree, or equivalent in Business, Education, Communication, or eLearning

• Minimum of three (3) years of experience working in a variety of learning environments, technologies, and Learning Management Systems

• Awareness of adult learning/instructional design principles is an asset

• Superior written and verbal communication skills

• Advanced spreadsheet and word processing skills

• Aptitude for learning and applying new technologies

• Experience working with customer relationship management (CRM) tools such as Constant Contact is an asset

Please note:

Following an offer of employment, candidates with Canadian credentials will be required to provide official transcripts from the granting educational institution(s); candidates with international credentials must provide World Education Services (WES) www.wes.org/ca evaluation (at their own cost) confirming Canadian equivalency of their credentials.

Loyalist is committed to promoting a diverse and inclusive college community. We encourage and welcome applications from marginalized and equity seeking groups. Loyalist College is committed to accommodating applicants with disabilities throughout the hiring process. If you have accommodation needs, please inform us as soon as possible by sending an email to humanresources@loyalistcollege.com*.*

We thank all applicants, however, only those selected for an interview will be contacted.