OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT The OpenText (TeamSite) Technical Support Team is currently looking for a technically dynamic and resourceful individual who can provide exceptional technical customer support in a challenging and rewarding environment. The incumbent will be joining a top performing team providing world class technical customer support while working across business units to ensure that customer satisfaction is met in all forms. Their focus will be supporting the TeamSite suite of products within complex customer environments, while suggesting techniques and tools for application development. The successful candidate will be working in a highly functioning team to reach a common goal, which is customer success. YOU ARE GREAT AT

• Representing OpenText, acting as first point of contact for all technical inquiries.
• Utilizing your exceptional written and verbal communication skills while supporting customers via telephone, virtual meetings, or email, while demonstrating elevated levels of customer focus and empathy.
• Meeting established service delivery guidelines and key performance indicators measured through customer satisfaction surveys, phone-based activities, and schedule adherence.
• Learning new products and process faster to find solutions for customers effectively.
• Ability to understand complex customer environments and products usage, and effectively communicate with subject matter experts to find a resolution.
• Delivering resolutions effectively as the key point of contact.
• Collaborating cross-team and cross-product on technical issues with a variety of resources and documenting in ServiceNow.
• Ability to learn and contribute to the knowledge base by authoring and editing articles.
• Using professional/technical knowledge, guided by known practices and established precedents, make decisions within defined parameters to impact schedules and deliverables of the project/function.
• Working under general guidance with results reviewed periodically, seeking approval from others on matters outside of job or role as needed. WHAT YOU NEED TO SUCCEED
• 2+ years previous experience working within a technical support environment or similar.
• Focused on scoping problems and strong troubleshooting abilities.
• University/College degree within a related discipline or equivalent work experience.
• Aptitude to learn (a thirst for knowledge) new skills quickly and use them effectively will give a competitive advantage.
• Experience in installing, upgrading, configuring, and maintaining software.
• Moderate to advanced knowledge of Microsoft Windows and/or Linux
• Knowledge of web application servers will be an advantage.
• Experience with Tomcat and LDAP would be helpful
• Previous working experience with Cloud Technologies, such as GCP, AWS and/or Azure will be a strong asset.
• Working knowledge of databases and reporting would helpful
• Strong desire to provide exceptional customer support efficiently with primary focus on issue resolution.
• Ability to multi-task and prioritize work effectively in a fluid environment that is ever changing.
• Troubleshooting skills, positive attitude, patience, understanding, dedication, commitment and Team collaboration are must haves.
• Attention to detail with strong communication skills both verbal and written.
• Technical Experience with any OpenText product will be an advantage.
• As a 24x7x365 organization; shift work, holidays and on-call responsibilities may be required. ONE LAST THING OpenText is more than a global technology leader—we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off. Salary Range: $60,000 - $90,000; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted. AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.