About the role
Description
In this role you will
Act as the primary point of contact for customers, sales, and internal teams in our California and Georgia locations Manage orders from entry through shipment with a high level of accuracy and urgency Monitor inventory, order status, and shipments to ensure customer satisfaction Partner with production, quality, and logistics teams to ensure on-time fulfillment Resolve customer concerns and drive solutions that strengthen relationships and drive timely, effective solutions Maintain accurate order, pricing, and shipment documentation Support continuous improvement initiatives and cross-functional collaboration Use customer systems and portals to manage real-time updates and reporting
Required
High school diploma or GED
2–5 years of customer service experience, ideally in manufacturing or packaging, plastic film, extrusion Strong communication and relationship-building skills Detail-oriented with excellent organizational skills Proficiency in Microsoft Office, word/excel and order management systems Ability to thrive in a fast-paced, deadline-driven environment
Preferred
Experience inflexible packaging or supply chain operations
ERP system experience (M3 and AX a plus) Office-based role within a dynamic manufacturing setting Collaborative and fast-paced with cross-functional interaction Occasional overtime required to support business needs Exposure to plant environment (noise, temperature variation)
Physical Requirements
Ability to stand for extended periods of time
Lift up to 25 lbs. as needed to handle records and samples Frequent bending, reaching and movement about the office and for site visits to customer sites and Production Plants Ability to walk in a manufacturing plant for infrequent site visits. Sites are typically high noise and safety sensitive If candidate works in hybrid work arrangement, it is essential to have a home office environment that is conducive to working with confidential information and conduct quiet and focused meetings and interactions with team members and customers.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Job Category: Sales Full-Time
Not the right fit? Search for Customer Service Rep Flexible Packaging jobs in Ontario, Canada
About ProAmpac
ProAmpac is a global manufacturer of flexible film, foil, and fiber packaging solutions built on material science. We provide creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. ProAmpac’s approach to sustainability - ProActive Sustainability - provides innovative sustainable flexible packaging products to help our customers achieve their sustainability goals. We are guided in our work by five core values that are the basis for our success: Integrity, Intensity, Innovation, Involvement, and Impact.
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About the role
Description
In this role you will
Act as the primary point of contact for customers, sales, and internal teams in our California and Georgia locations Manage orders from entry through shipment with a high level of accuracy and urgency Monitor inventory, order status, and shipments to ensure customer satisfaction Partner with production, quality, and logistics teams to ensure on-time fulfillment Resolve customer concerns and drive solutions that strengthen relationships and drive timely, effective solutions Maintain accurate order, pricing, and shipment documentation Support continuous improvement initiatives and cross-functional collaboration Use customer systems and portals to manage real-time updates and reporting
Required
High school diploma or GED
2–5 years of customer service experience, ideally in manufacturing or packaging, plastic film, extrusion Strong communication and relationship-building skills Detail-oriented with excellent organizational skills Proficiency in Microsoft Office, word/excel and order management systems Ability to thrive in a fast-paced, deadline-driven environment
Preferred
Experience inflexible packaging or supply chain operations
ERP system experience (M3 and AX a plus) Office-based role within a dynamic manufacturing setting Collaborative and fast-paced with cross-functional interaction Occasional overtime required to support business needs Exposure to plant environment (noise, temperature variation)
Physical Requirements
Ability to stand for extended periods of time
Lift up to 25 lbs. as needed to handle records and samples Frequent bending, reaching and movement about the office and for site visits to customer sites and Production Plants Ability to walk in a manufacturing plant for infrequent site visits. Sites are typically high noise and safety sensitive If candidate works in hybrid work arrangement, it is essential to have a home office environment that is conducive to working with confidential information and conduct quiet and focused meetings and interactions with team members and customers.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Job Category: Sales Full-Time
Not the right fit? Search for Customer Service Rep Flexible Packaging jobs in Ontario, Canada
About ProAmpac
ProAmpac is a global manufacturer of flexible film, foil, and fiber packaging solutions built on material science. We provide creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. ProAmpac’s approach to sustainability - ProActive Sustainability - provides innovative sustainable flexible packaging products to help our customers achieve their sustainability goals. We are guided in our work by five core values that are the basis for our success: Integrity, Intensity, Innovation, Involvement, and Impact.