Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Our EA Experiences group is dedicated to ensuring great experiences for our growing communities centered around our world-renowned brands, including fan-favorites like Apex, Battlefield, EA SPORTS FC, Madden NFL and The Sims, just to name a few. We're a multi-functional group, with world-class expertise building fandoms, driving interactive storytelling, and positioning our franchises at the center of the broader entertainment ecosystem. We inspire, connect, and engage fans through culturally relevant content, intentionally architected journeys across channels, and meaningful fan care. Our goal is to provide valuable, easy experiences that fans love – in our games, around our games, and through innovative adjacent experiences to grow and enrich how fans experience EA as we shape the future of entertainment. Within the Office of CXO and CRM Operations team, we are seeking a Program Manager.

The Office of the CXO drives effectiveness across the EA Experiences organization with a focus on excellence in business operations, comprehensive fan intelligence, plus internal technology and business solutions. We are horizontal connectors empowering teams across the Experiences organization with the strategic prioritization, investments, resources, data, insights, and technology required to accelerate business outcomes in service of our goals.

CRM Operations powers the play behind the play: we help CRM teams create the moments that keep players engaged and coming back. We coordinate development of the infrastructure, tools, and workflows that support personalized, scalable, and measurable player messaging. Our team works across channels, technologies, and franchises to ensure the right message reaches the right player at the right time, all while upholding the highest standards of quality, compliance, and performance.

The Program Manager will support planning, coordination, program delivery. Reporting to the Director of CRM Operations, this individual contributor works across the CRM teams to track deliverables, support release planning, and ensure milestones are met. You will collaborate with Website & Scaled Creative and with channel owners, engineers, creatives, and analysts to launch solutions that improve player experience and long-term engagement. Daily, you'll help guide programs through execution, support best practices, and coordinate efforts that grow our multi-channel strategy.

Responsibilities

• You build trust with partners through regular updates and coordination
• We collaborate with engineering, translating requirements into work items which support technical features and upgrades
• You help manage program plans, roadmaps, schedules, and risk tracking
• Help document and refine repeatable processes

Qualifications

• 4–6 years in Program Management, Technical Consulting, PMP/PgMP or similar certification
• 3+ years coordinating programs across multiple teams in a large or distributed environment
• Familiarity with software development lifecycles, Agile practices, and ALM tools (Jira, Confluence, etc.)
• You balance priorities, align teams, and keep programs on schedule

Compensation And Benefits The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

PAY RANGES

• British Columbia (depending on location e.g. Vancouver vs. Victoria) *$91,100 - $126,900 CAD

In British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.

About Electronic Arts We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.