Bilingual Documentation Specialist - Montreal
Top Benefits
About the role
Thanks for checking out our job openings. See something that interests you? Apply here.
#Bilingual****Documentation Specialist
Location: Hybrid – Montreal
Department: Client Services Reports To: Head of Client Experience Employment Type: Full-Time, new headcount
Salary**$64-$70K**
Join a team that's redefining how sports organizations operate across North America.
Uplifter Inc. is a fast-growing SaaS company powering the operations of over 1,000 clubs and 200 federations. Our platform simplifies registrations, memberships, payments, compliance, and governance—helping grassroots and elite sports organizations thrive.
We're looking for a detail-oriented and customer-focusedDocumentation Specialistto own and elevate our customer-facing documentation experience. This role is critical to enabling clients to self-serve confidently, reducing support friction, and ensuring our platform is clearly understood across all user types.
Role Overview
The Documentation Specialist is responsible for creating, maintaining, and optimising all customer-facing help content and internal knowledge resources. You will work cross-functionally with Client Services, Onboarding, Sales, and Product to ensure documentation is accurate, accessible, and aligned with how customers actually use the platform.
This is a highly collaborative, detail-driven role that sits at the intersection of product knowledge, client experience, and operational scalability.
Why This Role Matters
Great documentation drives great customer experience. This role ensures our clients can confidently navigate the platform, adopt new features, and solve common issues independently. By improving clarity and reducing friction, the Documentation Specialist directly contributes to customer satisfaction, operational efficiency, and scalable growth
Key Responsibilities
Customer-Facing Documentation
-
- Own and maintain Uplifter's Help Centre, knowledge base, FAQs, and implementation guides.
- Create clear, structured, and user-friendly documentation for clubs, events, and sport organizations.
- Translate complex product workflows into simple, actionable instructions.
- Develop step-by-step guides, process maps, release notes, and best-practice articles.
- Ensure documentation reflects the latest product updates and feature releases.
Internal Knowledge Management
-
- Maintain internal playbooks and process documentation for Support, Technical Solutions, and Onboarding teams.
- Partner with Client Services to document recurring issues, solutions, and troubleshooting workflows.
- Support training materials for internal teams to ensure consistency in client communication.
Cross-Functional Collaboration
-
- Work closely with Product to document new features, changes to existing features, and Product enhancements.
- Partner with Client Services to identify documentation gaps that drive support volume.
- Support Sales and Onboarding with implementation guides and configuration best practices.
- Gather feedback from clients and internal teams to continuously improve clarity and usability.
Continuous Improvement & Scalability
-
- Analyze support trends and identify opportunities to reduce ticket volume through improved documentation.
- Standardize documentation formats, templates, and tone of voice.
- Help build scalable documentation systems that support company growth.
.
##What You'll Bring
-
- 2–4 years of experience in documentation, technical writing, knowledge management, or a similar role in a SaaS environment. -Bilingual (English/French) is a requirement.
- Exceptional written communication skills with strong attention to detail.
- Ability to simplify complex technical processes into clear, structured content
- Experience working with knowledge base platforms (e.g., Zendesk Guide, Scribe, Notion, Confluence, etc.).
- Strong organizational skills and ability to manage multiple documentation streams simultaneously.
- Experience in sports organizations, membership-based platforms, or operational SaaS is an asset.
##Why You'll Love Working at Uplifter
- Competitive compensation $64-70K annually based on Experience
- Health benefits after 90 days
- 10 vacation days
- 5 Sick days or 3 (dependant on the province)
- Mission-driven company helping grow sport participation across North America.
- Great Mentorship
About Uplifter Inc.
At Uplifter Inc., we empower sports clubs, national associations, and federations across the globe to streamline membership and event management, allowing you to focus on what truly matters- building champions, fostering community, and creating lasting impact. Our intuitive, mobile-friendly platform automates tasks like real-time online registration, skill tracking, invoicing, and financial reporting, providing the performance, reliability, and security your organization needs to thrive.
In fact, our customers report saving up to 24 hours per week. Imagine reinvesting that time into your athletes’ development, boosting member engagement, or strengthening your club’s presence. By simplifying complex administrative work, Uplifter ensures you can keep your eyes on the field, your athletes, and the community you’re dedicated to serving. Join us in elevating your organization- one streamlined process, one inspired athlete, and one unforgettable experience at a time.
Similar jobs you might like
Bilingual Documentation Specialist - Montreal
Top Benefits
About the role
Thanks for checking out our job openings. See something that interests you? Apply here.
#Bilingual****Documentation Specialist
Location: Hybrid – Montreal
Department: Client Services Reports To: Head of Client Experience Employment Type: Full-Time, new headcount
Salary**$64-$70K**
Join a team that's redefining how sports organizations operate across North America.
Uplifter Inc. is a fast-growing SaaS company powering the operations of over 1,000 clubs and 200 federations. Our platform simplifies registrations, memberships, payments, compliance, and governance—helping grassroots and elite sports organizations thrive.
We're looking for a detail-oriented and customer-focusedDocumentation Specialistto own and elevate our customer-facing documentation experience. This role is critical to enabling clients to self-serve confidently, reducing support friction, and ensuring our platform is clearly understood across all user types.
Role Overview
The Documentation Specialist is responsible for creating, maintaining, and optimising all customer-facing help content and internal knowledge resources. You will work cross-functionally with Client Services, Onboarding, Sales, and Product to ensure documentation is accurate, accessible, and aligned with how customers actually use the platform.
This is a highly collaborative, detail-driven role that sits at the intersection of product knowledge, client experience, and operational scalability.
Why This Role Matters
Great documentation drives great customer experience. This role ensures our clients can confidently navigate the platform, adopt new features, and solve common issues independently. By improving clarity and reducing friction, the Documentation Specialist directly contributes to customer satisfaction, operational efficiency, and scalable growth
Key Responsibilities
Customer-Facing Documentation
-
- Own and maintain Uplifter's Help Centre, knowledge base, FAQs, and implementation guides.
- Create clear, structured, and user-friendly documentation for clubs, events, and sport organizations.
- Translate complex product workflows into simple, actionable instructions.
- Develop step-by-step guides, process maps, release notes, and best-practice articles.
- Ensure documentation reflects the latest product updates and feature releases.
Internal Knowledge Management
-
- Maintain internal playbooks and process documentation for Support, Technical Solutions, and Onboarding teams.
- Partner with Client Services to document recurring issues, solutions, and troubleshooting workflows.
- Support training materials for internal teams to ensure consistency in client communication.
Cross-Functional Collaboration
-
- Work closely with Product to document new features, changes to existing features, and Product enhancements.
- Partner with Client Services to identify documentation gaps that drive support volume.
- Support Sales and Onboarding with implementation guides and configuration best practices.
- Gather feedback from clients and internal teams to continuously improve clarity and usability.
Continuous Improvement & Scalability
-
- Analyze support trends and identify opportunities to reduce ticket volume through improved documentation.
- Standardize documentation formats, templates, and tone of voice.
- Help build scalable documentation systems that support company growth.
.
##What You'll Bring
-
- 2–4 years of experience in documentation, technical writing, knowledge management, or a similar role in a SaaS environment. -Bilingual (English/French) is a requirement.
- Exceptional written communication skills with strong attention to detail.
- Ability to simplify complex technical processes into clear, structured content
- Experience working with knowledge base platforms (e.g., Zendesk Guide, Scribe, Notion, Confluence, etc.).
- Strong organizational skills and ability to manage multiple documentation streams simultaneously.
- Experience in sports organizations, membership-based platforms, or operational SaaS is an asset.
##Why You'll Love Working at Uplifter
- Competitive compensation $64-70K annually based on Experience
- Health benefits after 90 days
- 10 vacation days
- 5 Sick days or 3 (dependant on the province)
- Mission-driven company helping grow sport participation across North America.
- Great Mentorship
About Uplifter Inc.
At Uplifter Inc., we empower sports clubs, national associations, and federations across the globe to streamline membership and event management, allowing you to focus on what truly matters- building champions, fostering community, and creating lasting impact. Our intuitive, mobile-friendly platform automates tasks like real-time online registration, skill tracking, invoicing, and financial reporting, providing the performance, reliability, and security your organization needs to thrive.
In fact, our customers report saving up to 24 hours per week. Imagine reinvesting that time into your athletes’ development, boosting member engagement, or strengthening your club’s presence. By simplifying complex administrative work, Uplifter ensures you can keep your eyes on the field, your athletes, and the community you’re dedicated to serving. Join us in elevating your organization- one streamlined process, one inspired athlete, and one unforgettable experience at a time.