Top Benefits
About the role
Join the dedicated team at École Vanguard School as a Customer Service Specialist, where your role will be pivotal in supporting our mission to provide exceptional educational services to students with severe learning disabilities. At Vanguard School, we pride ourselves on fostering an inclusive and dynamic environment that values Communication, Creativity, Determination, Diversity, and Education. As a Customer Service Specialist, you will engage with parents, students, and staff, ensuring seamless communication and support. Your skills will contribute to the success of our students within the regular academic programs approved by the Ministry of Education. Collaborate daily with a passionate team of special education teachers, remedial specialists, speech and language therapists, psychologists, and special care counselors. If you are driven to make a meaningful impact and thrive in a stimulating and personalized educational setting, we invite you to be part of a community that is committed to excellence and innovation in education administration.
Tasks
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Provide exceptional customer service to students, parents, and faculty by addressing inquiries via phone, email, and in person.
-
Maintain and update student records accurately in the school’s database, ensuring confidentiality and compliance with data protection regulations.
-
Coordinate with various departments to resolve issues and improve overall service delivery, ensuring a seamless experience for all stakeholders.
-
Assist in organizing school events and activities, supporting communication efforts to ensure successful execution and participation.
-
Gather and analyze feedback from students and parents to identify areas for improvement and contribute to enhancing the overall educational experience.
Requirements
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Bachelor's degree in Education, Communication, or a related field.
-
Proven experience in customer service, preferably within an educational environment.
-
Strong communication and interpersonal skills, with the ability to interact effectively with students, parents, and staff.
-
Ability to handle sensitive information with confidentiality and professionalism.
-
Proficiency in both French and English languages is required.
Benefits
-
Career Training
Join Vanguard School as a Customer Service Specialist and impact lives by supporting students with learning disabilities in a dynamic, fulfilling educational environment.
About Ecole Vanguard School
L’École Vanguard est une institution scolaire spécialisée privée d’intérêt public desservant environ 1100 élèves. La mission première de Vanguard est d’offrir des services éducatifs adaptés à des élèves présentant des difficultés graves d’apprentissage de niveaux primaire ou secondaire, aux secteurs francophone ou anglophone.
Notre équipe est composée d’enseignantes et d’enseignants en adaptation scolaire, d’orthopédagogues, d’orthophonistes, de psychologues et de techniciennes et techniciens en éducation spécialisée qui travaillent quotidiennement auprès des élèves. Nos professionnels œuvrent pour offrir un milieu stimulant, spécialisé et personnalisé permettant à nos élèves de réussir dans les programmes académiques réguliers du Ministère de l’éducation et de l’Enseignement supérieur (MEES).
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Vanguard School is a specialized private school declared in the public interest serving approximately 1,100 students. Vanguard's primary mission is to provide educational services to students with severe learning disabilities at the elementary or secondary level in the French or English sectors.
Our team is made up of special education teachers, remedial specialists, speech and language therapists, psychologists and special care counsellors who work daily with students. Our professionals work to provide a stimulating, specialized and personalized environment allowing our students to succeed in the regular academic programs of the Ministry of Education.
Top Benefits
About the role
Join the dedicated team at École Vanguard School as a Customer Service Specialist, where your role will be pivotal in supporting our mission to provide exceptional educational services to students with severe learning disabilities. At Vanguard School, we pride ourselves on fostering an inclusive and dynamic environment that values Communication, Creativity, Determination, Diversity, and Education. As a Customer Service Specialist, you will engage with parents, students, and staff, ensuring seamless communication and support. Your skills will contribute to the success of our students within the regular academic programs approved by the Ministry of Education. Collaborate daily with a passionate team of special education teachers, remedial specialists, speech and language therapists, psychologists, and special care counselors. If you are driven to make a meaningful impact and thrive in a stimulating and personalized educational setting, we invite you to be part of a community that is committed to excellence and innovation in education administration.
Tasks
-
Provide exceptional customer service to students, parents, and faculty by addressing inquiries via phone, email, and in person.
-
Maintain and update student records accurately in the school’s database, ensuring confidentiality and compliance with data protection regulations.
-
Coordinate with various departments to resolve issues and improve overall service delivery, ensuring a seamless experience for all stakeholders.
-
Assist in organizing school events and activities, supporting communication efforts to ensure successful execution and participation.
-
Gather and analyze feedback from students and parents to identify areas for improvement and contribute to enhancing the overall educational experience.
Requirements
-
Bachelor's degree in Education, Communication, or a related field.
-
Proven experience in customer service, preferably within an educational environment.
-
Strong communication and interpersonal skills, with the ability to interact effectively with students, parents, and staff.
-
Ability to handle sensitive information with confidentiality and professionalism.
-
Proficiency in both French and English languages is required.
Benefits
-
Career Training
Join Vanguard School as a Customer Service Specialist and impact lives by supporting students with learning disabilities in a dynamic, fulfilling educational environment.
About Ecole Vanguard School
L’École Vanguard est une institution scolaire spécialisée privée d’intérêt public desservant environ 1100 élèves. La mission première de Vanguard est d’offrir des services éducatifs adaptés à des élèves présentant des difficultés graves d’apprentissage de niveaux primaire ou secondaire, aux secteurs francophone ou anglophone.
Notre équipe est composée d’enseignantes et d’enseignants en adaptation scolaire, d’orthopédagogues, d’orthophonistes, de psychologues et de techniciennes et techniciens en éducation spécialisée qui travaillent quotidiennement auprès des élèves. Nos professionnels œuvrent pour offrir un milieu stimulant, spécialisé et personnalisé permettant à nos élèves de réussir dans les programmes académiques réguliers du Ministère de l’éducation et de l’Enseignement supérieur (MEES).
******************
Vanguard School is a specialized private school declared in the public interest serving approximately 1,100 students. Vanguard's primary mission is to provide educational services to students with severe learning disabilities at the elementary or secondary level in the French or English sectors.
Our team is made up of special education teachers, remedial specialists, speech and language therapists, psychologists and special care counsellors who work daily with students. Our professionals work to provide a stimulating, specialized and personalized environment allowing our students to succeed in the regular academic programs of the Ministry of Education.