About the role
RIndigo Park Canada is seeking a customer-focused and detail-oriented Reservation Clerk to join our team at Pearson Airport. As a global leader in parking and mobility solutions, we’re looking for someone who thrives in a fast-paced environment, enjoys helping people, and can manage multiple priorities with accuracy and professionalism.
What You’ll Do
- Support customers with their use and navigation of the parking reservation platform.
- Greet and assist customers in person, over the phone, and via email, delivering a friendly and efficient experience.
- Inform and advise customers and clients on our products and services.
- Respond to email queries in a timely and professional manner.
- Investigate transactions and provide solutions for parking transaction discrepancies.
- Review transactions and process refunds/payments as required, maintaining accurate tracking logs.
- Monitor voicemails and respond to customer inquiries courteously and efficiently.
- Assist with parking permit duties and provide staff relief as required.
- Perform reservation administration duties and general office support as directed.
- Generate and submit reports according to internal deadlines.
- Maintain confidentiality and accuracy when entering and managing customer data.
- Collaborate with team members to ensure a high level of customer satisfaction.
What You Bring
- Minimum 2–3 years of customer service experience, preferably in environments such as retail, hospitality, parking, or call centers.
- Strong English communication skills (both verbal and written), with a positive attitude and openness to direction and feedback.
- Proven customer-service-oriented mindset and problem-solving abilities.
- Experience with reservation or ticketing systems is an asset.
- Proficiency in Microsoft Office (Word, Excel) and general computer use.
- Bilingualism in English and French is a strong asset.
- Ability to stay calm under pressure in a fast-paced environment.
- Comfortable working independently with minimal supervision.
- Strong attention to detail and concern for accuracy and customer satisfaction.
- Exceptional time management and organizational skills.
What Makes You a Great Fit
- You bring a professional, client-first attitude to everything you do.
- You’re tech-savvy and comfortable navigating new systems and tools.
- You take initiative and pride in delivering quality work.
- You enjoy being part of a supportive team and helping others succeed.
- You’re eager to learn and contribute to a positive, customer-centric environment.
About the role
RIndigo Park Canada is seeking a customer-focused and detail-oriented Reservation Clerk to join our team at Pearson Airport. As a global leader in parking and mobility solutions, we’re looking for someone who thrives in a fast-paced environment, enjoys helping people, and can manage multiple priorities with accuracy and professionalism.
What You’ll Do
- Support customers with their use and navigation of the parking reservation platform.
- Greet and assist customers in person, over the phone, and via email, delivering a friendly and efficient experience.
- Inform and advise customers and clients on our products and services.
- Respond to email queries in a timely and professional manner.
- Investigate transactions and provide solutions for parking transaction discrepancies.
- Review transactions and process refunds/payments as required, maintaining accurate tracking logs.
- Monitor voicemails and respond to customer inquiries courteously and efficiently.
- Assist with parking permit duties and provide staff relief as required.
- Perform reservation administration duties and general office support as directed.
- Generate and submit reports according to internal deadlines.
- Maintain confidentiality and accuracy when entering and managing customer data.
- Collaborate with team members to ensure a high level of customer satisfaction.
What You Bring
- Minimum 2–3 years of customer service experience, preferably in environments such as retail, hospitality, parking, or call centers.
- Strong English communication skills (both verbal and written), with a positive attitude and openness to direction and feedback.
- Proven customer-service-oriented mindset and problem-solving abilities.
- Experience with reservation or ticketing systems is an asset.
- Proficiency in Microsoft Office (Word, Excel) and general computer use.
- Bilingualism in English and French is a strong asset.
- Ability to stay calm under pressure in a fast-paced environment.
- Comfortable working independently with minimal supervision.
- Strong attention to detail and concern for accuracy and customer satisfaction.
- Exceptional time management and organizational skills.
What Makes You a Great Fit
- You bring a professional, client-first attitude to everything you do.
- You’re tech-savvy and comfortable navigating new systems and tools.
- You take initiative and pride in delivering quality work.
- You enjoy being part of a supportive team and helping others succeed.
- You’re eager to learn and contribute to a positive, customer-centric environment.