Customer Service Representative - Kelowna
Top Benefits
About the role
Job Details
Description Customer Service Representative (Part-Time)
- 516 Lawrence Avenue, Kelowna, BC
- Part-Time | ~20 Hours/Week | $18.00/hr
- Days, Evenings & Weekends Shifts
Be the friendly face that makes travel easier. Every trip with EBus & Red Arrow starts with a hello — and it could be yours. Whether someone’s off to visit family, head to school, or explore somewhere new, you’ll be the one making their journey simple, smooth, and stress-free. This isn’t just about selling tickets; it’s about connecting people and creating a travel experience that feels welcoming from start to finish. As part of the Keolis Canada family, EBus & Red Arrow connects communities across BC and Alberta — and you’ll play an important role in helping travelers feel at home on the road.
What You’ll Do
- Welcome and assist customers in person, by phone, and online
- Book, change, and cancel ticket reservations with accuracy and care
- Handle payments and keep records tidy and organized
- Help travelers with check-in, luggage, and boarding
- Keep the ticket office running smoothly (and looking good)
- Share your knowledge and problem-solving skills to make each trip easier
What We’re Looking For
- A natural people-person with a helpful, positive attitude
- Comfortable with computers (bonus if you’re good with Microsoft Office)
- Quick thinker who stays calm when problem-solving
- Reliable, detail-oriented, and ready to pitch in as part of a team
- Flexible with scheduling (weekend availability is a must)
- Bonus points: First Aid training, previous customer service experience
Why Join Us?
- Averaging 20 hours per week with a flexible schedule
- Shifts include 8:00 a.m.–12:00 p.m., 12:00 p.m.–8:00 p.m., and 4:00 p.m.–8:00 p.m.
- $18.00/hr with opportunities to learn and grow
- Discounted travel on our luxury motorcoaches
- Access to an Employee Assistance Program (EAP) for wellness support
- Be part of a company that moves 12M+ passengers a year, while still feeling like a local team
About Keolis Keolis provides mobility to over 3.4B passengers a year in 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, nearly 2,000 employees keep communities connected with light rail, buses, coaches, and shuttles. With EBus & Red Arrow, you’ll be part of a team that believes travel should always feel safe, reliable, and people-first.
About Keolis Commuter Services
Keolis is a global leader in public transport operations, management and innovation with partners in 16 countries around the world. Providing transit to more than 3 billion passengers each year, the company leads the way with a full range of mobility solutions across all modes and platforms, including heavy rail, bus, trams, bicycles, digital innovation, autonomous vehicles and driverless rapid transit.
A subsidiary of Keolis headquartered in Boston, Keolis Commuter Services and its team of approximately 2,500 employees operate and maintain the Massachusetts Bay Transportation Authority (MBTA) Commuter Rail, one of the largest commuter rail networks in the United States. Through investments in people, services and innovation, the company is dedicated to positive transformation of the commuter rail, which provides transportation to approximately 127,000 passengers every day.
Customer Service Representative - Kelowna
Top Benefits
About the role
Job Details
Description Customer Service Representative (Part-Time)
- 516 Lawrence Avenue, Kelowna, BC
- Part-Time | ~20 Hours/Week | $18.00/hr
- Days, Evenings & Weekends Shifts
Be the friendly face that makes travel easier. Every trip with EBus & Red Arrow starts with a hello — and it could be yours. Whether someone’s off to visit family, head to school, or explore somewhere new, you’ll be the one making their journey simple, smooth, and stress-free. This isn’t just about selling tickets; it’s about connecting people and creating a travel experience that feels welcoming from start to finish. As part of the Keolis Canada family, EBus & Red Arrow connects communities across BC and Alberta — and you’ll play an important role in helping travelers feel at home on the road.
What You’ll Do
- Welcome and assist customers in person, by phone, and online
- Book, change, and cancel ticket reservations with accuracy and care
- Handle payments and keep records tidy and organized
- Help travelers with check-in, luggage, and boarding
- Keep the ticket office running smoothly (and looking good)
- Share your knowledge and problem-solving skills to make each trip easier
What We’re Looking For
- A natural people-person with a helpful, positive attitude
- Comfortable with computers (bonus if you’re good with Microsoft Office)
- Quick thinker who stays calm when problem-solving
- Reliable, detail-oriented, and ready to pitch in as part of a team
- Flexible with scheduling (weekend availability is a must)
- Bonus points: First Aid training, previous customer service experience
Why Join Us?
- Averaging 20 hours per week with a flexible schedule
- Shifts include 8:00 a.m.–12:00 p.m., 12:00 p.m.–8:00 p.m., and 4:00 p.m.–8:00 p.m.
- $18.00/hr with opportunities to learn and grow
- Discounted travel on our luxury motorcoaches
- Access to an Employee Assistance Program (EAP) for wellness support
- Be part of a company that moves 12M+ passengers a year, while still feeling like a local team
About Keolis Keolis provides mobility to over 3.4B passengers a year in 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, nearly 2,000 employees keep communities connected with light rail, buses, coaches, and shuttles. With EBus & Red Arrow, you’ll be part of a team that believes travel should always feel safe, reliable, and people-first.
About Keolis Commuter Services
Keolis is a global leader in public transport operations, management and innovation with partners in 16 countries around the world. Providing transit to more than 3 billion passengers each year, the company leads the way with a full range of mobility solutions across all modes and platforms, including heavy rail, bus, trams, bicycles, digital innovation, autonomous vehicles and driverless rapid transit.
A subsidiary of Keolis headquartered in Boston, Keolis Commuter Services and its team of approximately 2,500 employees operate and maintain the Massachusetts Bay Transportation Authority (MBTA) Commuter Rail, one of the largest commuter rail networks in the United States. Through investments in people, services and innovation, the company is dedicated to positive transformation of the commuter rail, which provides transportation to approximately 127,000 passengers every day.