Who you are

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Has spent time sharpening their operations and strategy skills in a management consulting, corporate strategy or corporate development function
• Understands how Enterprise SaaS businesses work and scale
• Has expertise in leading and driving cross-functional projects and initiatives
• Is very comfortable working with and advising executive audiences
• Operates fluently in a fast-paced autonomous environment
• Sets a high bar for themselves and for the Operations function
• Ideally, this candidate also has experience in the domain of Operations and/or AIOps

What the job involves

• Be a business partner to Global Partnership leadership team
• Shape the strategy of the business, and strategic guidance in best practices of business operations influencing peers and cross functional teams
• Own the operating plan for the business and track results and trends through KPIs and ongoing business reviews
• Scale the Service Provider Route to Market, including Consulting & Implementation partners, and Managed Services Partners
• Support the strategic Global Partnerships
• Assist with forecasting, budgeting, and three-year strategy development
• Manage and drive special strategic projects and cross functional initiatives
• Identify and implement ways for the business to run more efficiently
• Drive the operational cadence of a cross-functional leadership team
• Be a business partner to Global Partnership leadership team, providing insights to help shape strategy and influence peers and cross-functional teams
• Lead and manage the operational strategy & roadmap for Global Partnerships GTM and internal business processes
• Structure and lead key strategic initiatives, establish and track KPIs, and develop best practices in support of Global Partnerships GTM strategy
• Act as a thought leader and business partner, providing strategic and operational direction and innovative solutions
• Lead the forecasting process to support Global Partnerships and Service Provider GTM business, implement methodologies/tools to improve accuracy
• Responsible for all aspects of GTM reporting, process optimization, quota and territory planning
• Develop prioritization process & manage planning cycles for Global Partnerships
• Collaborate with leadership to design and develop effective sales compensation plans aligned to GTM business objectives
• Leverage data and analytics to optimize partner operations and Global Partnerships GTM initiatives
• Develop and implement strategies to measure and analyze Global Partners business operational metrics
• Partner with Finance team to measure the effectiveness of partner investments/programs and optimize for impact
• Proactively identify and implement processes/reporting that simplify, standardize, and enable operational excellence
• Implement best practices and technology solutions to streamline operations and improve business effectiveness
• Partner with key stakeholders and field to develop rules of engagement and operating guidelines for working with partners, enabling internal teams
• Create policies and processes to ensure partner business exceeds legal and finance compliance requirements
• Keep a pulse on the business, regularly preparing and presenting reviews to senior GTM leadership, communicating initiative progress, dependencies, and recommendations
• Liaise with core process, systems, BI, and IT teams to align priorities, resourcing, and project management

Benefits

• Commuter benefits
• Annual learning stipends
• Work from home opportunities
• Generous family leave
• Matched donations
• Flexible PTO
• 401(k) matching
• Paid volunteer time