Top Benefits
About the role
Who you are
- We're looking for a Product Designer who designs opinionated software fast and knows when to break the rules
- This is a role for a designer who is looking to move quickly without sacrificing craft, work across multiple products, and has strong opinions loosely held
- You've spent 3-5+ years designing digital products that people actually use, with a portfolio that shows real shipped features
- You have infectious levels of enthusiasm for making complex software feel simple (and maybe get a little too excited about perfectly aligned components)
- You own ambiguous problems and figure them out without someone holding your hand through every decision
- You have strong opinions about what makes software great, but you're humble enough to know when you're wrong
- You've designed for B2B SaaS and can make enterprise software not feel like it was designed in 2003
- You have a side project that has nothing to do with design but shows you're a real human
What the job involves
- We view design as a strategic advantage and maintain a high bar of excellence, but we know that compelling design delivered at speed beats perfect design delivered too late
- Own design initiatives from ideation to launch with extreme attention to detail, shipping features that customers love, not concepts that collect dust
- Build prototypes – in Figma or by leveraging AI code assistants – that work well enough to demo to customers and prospects
- Partner with Engineers and PMs who will challenge your ideas, and you'll love them for it
- Contribute to and use a product design system that's applied across multiple products while keeping it flexible and fast
- Present your work regularly to internal teams, customers, and prospects to spark genuine excitement and close deals
- Leverage intuition and experimentation when the full design process can't be run
Benefits
- Flexible PTO
- Employee equity
- Learning & development
- Remote first, hybrid friendly
- 401(k) with employer matching
- Team celebrations
- Generous parental leave
- Comprehensive health & wellness plans
About Totango
We’re experts in customer-led growth: the practice of putting your customers at the center of your go-to-market strategy, because they are your most reliable source of growth. Our Customer Revenue Optimization suite was built to help large and fast-growing businesses thrive. Our powerful suite brings together three products, each designed to deliver exceptional results, and united by an integrated customer data platform.
The Totango Customer Success Platform leverages automated workflows and engagement features to help customers achieve their desired outcomes and drive long-term growth.
Unison, our AI-powered Customer Intelligence Engine works independently, or alongside any customer success platforms. It allows businesses to more effectively predict customer risk and proactively reduce churn before it becomes an issue.
Catalyst is our dedicated tool for revenue teams, streamlining growth operations by enabling seamless expansion.
Leading customer success teams around the world — including SAP, Github, Schneider Electric, Dynatrace, Drata, and Aircall — use Totango products to access actionable insights and empower teams to fuel customer-led growth.
Totango, a pioneer and leader in customer success software since 2010, merged with Catalyst Software in February 2024. The combined organization formed a CS powerhouse, which continues to grow through innovation and acquisition of AI and customer revenue operations technology and talent to help CS and revenue organizations retain and grow their customer base.
We are a remote organization with employees operating in 25 U.S. States, 6 countries, and have two offices in NYC and Tel Aviv.
Top Benefits
About the role
Who you are
- We're looking for a Product Designer who designs opinionated software fast and knows when to break the rules
- This is a role for a designer who is looking to move quickly without sacrificing craft, work across multiple products, and has strong opinions loosely held
- You've spent 3-5+ years designing digital products that people actually use, with a portfolio that shows real shipped features
- You have infectious levels of enthusiasm for making complex software feel simple (and maybe get a little too excited about perfectly aligned components)
- You own ambiguous problems and figure them out without someone holding your hand through every decision
- You have strong opinions about what makes software great, but you're humble enough to know when you're wrong
- You've designed for B2B SaaS and can make enterprise software not feel like it was designed in 2003
- You have a side project that has nothing to do with design but shows you're a real human
What the job involves
- We view design as a strategic advantage and maintain a high bar of excellence, but we know that compelling design delivered at speed beats perfect design delivered too late
- Own design initiatives from ideation to launch with extreme attention to detail, shipping features that customers love, not concepts that collect dust
- Build prototypes – in Figma or by leveraging AI code assistants – that work well enough to demo to customers and prospects
- Partner with Engineers and PMs who will challenge your ideas, and you'll love them for it
- Contribute to and use a product design system that's applied across multiple products while keeping it flexible and fast
- Present your work regularly to internal teams, customers, and prospects to spark genuine excitement and close deals
- Leverage intuition and experimentation when the full design process can't be run
Benefits
- Flexible PTO
- Employee equity
- Learning & development
- Remote first, hybrid friendly
- 401(k) with employer matching
- Team celebrations
- Generous parental leave
- Comprehensive health & wellness plans
About Totango
We’re experts in customer-led growth: the practice of putting your customers at the center of your go-to-market strategy, because they are your most reliable source of growth. Our Customer Revenue Optimization suite was built to help large and fast-growing businesses thrive. Our powerful suite brings together three products, each designed to deliver exceptional results, and united by an integrated customer data platform.
The Totango Customer Success Platform leverages automated workflows and engagement features to help customers achieve their desired outcomes and drive long-term growth.
Unison, our AI-powered Customer Intelligence Engine works independently, or alongside any customer success platforms. It allows businesses to more effectively predict customer risk and proactively reduce churn before it becomes an issue.
Catalyst is our dedicated tool for revenue teams, streamlining growth operations by enabling seamless expansion.
Leading customer success teams around the world — including SAP, Github, Schneider Electric, Dynatrace, Drata, and Aircall — use Totango products to access actionable insights and empower teams to fuel customer-led growth.
Totango, a pioneer and leader in customer success software since 2010, merged with Catalyst Software in February 2024. The combined organization formed a CS powerhouse, which continues to grow through innovation and acquisition of AI and customer revenue operations technology and talent to help CS and revenue organizations retain and grow their customer base.
We are a remote organization with employees operating in 25 U.S. States, 6 countries, and have two offices in NYC and Tel Aviv.