The Human Capital Service Center (HCSC) is a bilingual and transactional team that provides efficient, effective support for all areas of Human Capital and the business in executing Human Capital related transactional and administrative activities. The Team functions as a primary HC point of contact in the resolution, escalation, or routing of inquiries as needed in line with HC protocols and guidelines. This position reports to the Manager, Human Capital Service Center (HCSC)

Meaningful work you’ll be part of As a Human Capital Service Centre, Associate , you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:

• Responsible for providing front-facing administrative support to routine questions, complete inquiries and provides transactional support to HC process firmwide while working in collaboration with the HR Business Partners (HCBP), Centres of Excellences and the HC Services Operations Team
• Provide next‑level administrative support for query resolution and complex inquiries across Core HR, Disability, Leaves, Offboarding, Payroll, Global Mobility, Campus Recruitment, and Data Management & Reporting
• Leverage strong knowledge of HC processes and programs to resolve ad hoc requests and escalations in alignment with statutory legislation and HC policies
• Escalate issues and resolve matters in partnership with Team Lead and HCSC Manager
• Prepare and deliver a variety of HCSC communications, including leave agreements, employment verification letters, clawbacks, process documentation, and other related materials
• Prepare and review payroll inputs and data loads prior to payroll cutoff
• Complete process updates and deliver training to HCSC administrators, while providing on‑the‑job coaching and collaborating with teams to resolve ongoing queries and issues.
• Collaborate with the HC Technology Team to support HC systems and resolve technical escalations, while partnering with HCBPs and the HC Services Operations Team to enable effective HR operations
• Project assistance as required, and other duties as assigned

Experiences And Skills You’ll Use To Solve

• Experience in a Human Capital environment or in an HR Administrative/Coordinator Role
• Strong technical experience in Workday, Service Now Ticketing, Microsoft Tools including Copilot, Agents, BOTs, and using Alteryx automation solutions
• Strong customer‑service orientation with the ability to work effectively with stakeholders at all levels
• Exceptional attention to detail and experience handling confidential data with discretion, while adhering to internal data‑governance processes
• Strong communication skills with the ability to consult, build relationships, and facilitate discussions
• Excellent verbal, written, organizational, time‑management, and listening skills
• Ability to review work for accuracy and completeness
• Strong judgment, problem‑solving skills, and commitment to valuing diverse perspectives with the ability to multitask, manage and deliver competing priorities in a fast‑paced environment
• The successful candidate requires fluency in English, in addition to French as they will be required to support or collaborate with English-speaking clients, colleagues and/or stakeholders during the course of their employment with PwC Canada
• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer

This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.

The salary range for this position is $45,800 - $76,300. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Why you’ll love PwC We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.

The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html). 691847WD