Production Support Engineer

We are seeking an L1 / L1+ Production Support Engineer to join the Equities Support organization of a global banking client. This team operates in a follow-the-sun support model and provides operational support for pricing, risk, and market data platforms used by trading and risk teams across APAC markets, with a strong focus on Hong Kong operations.

This role combines application support, incident management, monitoring, troubleshooting, and light automation/development work. The ideal candidate is analytical, technically curious, and comfortable working in fast-paced, high-pressure financial environments.

Responsibilities

• Monitor and support Equities and Risk applications in production environments
• Perform first-line investigation and triage of incidents, alerts, and batch failures
• Support overnight and morning risk/pricing computations for trading desks
• Analyze logs, workflows, and data flows to identify root causes
• Escalate complex issues to L2/L3 teams with appropriate analysis and context
• Execute operational procedures and support business-critical daily processes
• Support Airflow workflows and scheduling pipelines
• Validate market and risk data availability and integrity
• Collaborate with traders, developers, and support teams across multiple regions
• Participate in production deployments and release validations
• Contribute to automation, monitoring, and operational improvement initiatives
• Create and maintain operational documentation and runbooks

Required Qualifications

• 2–5 years of experience in Application Support, Production Support, Site Reliability Engineering (SRE), or Backend Engineering

• Good understanding of Java-based applications and backend systems

• Experience working in Linux/Unix environments

• Strong SQL skills and ability to investigate data-related issues

• Experience with monitoring and logging tools such as:

  • Splunk
  • Grafana
  • Kibana
  • ELK Stack

• Understanding of distributed systems and APIs

• Familiarity with:

  • Kafka or messaging systems
  • REST APIs
  • CI/CD pipelines
  • Git

• Strong troubleshooting and analytical abilities

• Excellent English communication skills

About Us

GFT Technologies is an AI-centric global digital transformation company. We design advanced data and AI transformation solutions, modernize technology architectures and develop next-generation core systems for industry leaders in Banking, Insurance, Manufacturing and Robotics. AI, data, insurance and banking are at the core of what we do, helping our clients build real value and move with confidence .Our team of 12,000+ technology experts operate in 20+ countries worldwide offering career opportunities at the forefront of software innovation. In Canada, we have offices in Toronto, Quebec & Montreal. Be a part of our wonderful team and Let’s Go Beyond_.

Why join the team?

Caring, Committed, Collaborative, Courageous, Creative are our core values, we are looking for people who know what they are doing and are motivated to bring a positive attitude to the GFT Group.

In addition to being part of our great team, you will have the start with these great work conditions:

• Six weeks of vacation for all.
• 40h/work week and full-time or hybrid telework according to your needs.
• Diversified social & sports activities.
• Generous individual or family insurance plan from day 1
• And many other social benefits that we will be happy to present to you!