Sales Representative- Bingo’s Pet Shop

Full-Time Permanent

#About Us

The**Edmonton Humane Society (EHS)**has been serving Edmonton and area since 1907, dedicated to helping people and pets thrive, together. As a leader in animal welfare, we go beyond sheltering homeless animals — shaping a community that values the human-animal bond through advocacy, education and accessible support services.

Our mission is to enrich the lives of people and companion animals through sheltering animals in need, supporting pet guardians, engaging with our community and inspiring compassion. Guided by our values ofcompassion,trust,improvement,results,inclusivityandteamwork, we work toward a more humane and connected community for all.

#The Role

This position is responsible for delivering exceptional customer service, managing inventory, assisting clients in selecting appropriate products, and maintaining a welcoming and professional store environment for customers, staff, and volunteers. The role also supports online sales operations, monitors performance indicators, and uses available data to help improve the store’s efficiency, sustainability, and overall contribution to the shelter’s financial health.

#Key Roles & Responsibilities

##Customer Service and Sales

• Provide friendly, professional, and compassionate customer service to all customers, visitors, volunteers, and donors in person, by phone, and by email.
• Assist customers in selecting appropriate products, including helping with sizing items such as collars and harnesses.
• Handle customer inquiries, concerns, and complaints with patience and professionalism, using de-escalation when required.
• Process sales transactions, returns, and exchanges accurately and promote store promotions and special offers.

##Store Operations and Merchandising

• Maintain an organized, clean, and welcoming retail environment, including stocking shelves, organizing merchandise, and assisting with routine cleaning tasks.
• Support merchandising initiatives by setting up product displays, seasonal promotions, and maintaining visually appealing store layouts.
• Receive, sort, price, and track inventory, complete inventory counts, and report discrepancies to the manager.
• Supervise and support department-specific volunteers while coordinating workflows and daily tasks.

##Administration and Online Store Support

• Support store administration by creating promotions, coordinating special orders, responding to customer communications, and maintaining confidentiality.
• Assist with online store operations, including updating products, managing inventory, and supporting promotions.
• Collaborate with Communications and Marketing on monthly promotions and participate in Bingo’s-related events such as MADE for Pets and Pets in the Park.
• Ensure shipments are received properly and complete additional projects or other duties as assigned.

#Education & Requirements

• High School Diploma required
• Minimum of 1–2 years of relevant work experience, preferably in a retail or customer service environment.
• Basic computer skills, including proficiency in Microsoft Word, Excel, Outlook, and internet applications.
• Comfortable interacting with and handling animals of various species and temperaments.
• General knowledge of, or previous experience working with, animals is considered an asset.
• A valid driver’s license is considered an asset.

#Skills & Abilities

An ideal candidate demonstrates strong customer service, interpersonal, and communication skills, with the ability to resolve conflicts and interact effectively with a diverse range of customers. They are organized, detail-oriented, and able to manage multiple tasks while working both independently and as part of a team in a fast-paced environment. The successful candidate has an understanding of merchandising, uses analytical thinking to prioritize work and support process improvements, and can assess and respond appropriately to challenging or crisis situations while remaining calm, empathetic, and professional.

#what we offer

Joining EHS means becoming part of a compassionate and dedicated team working toward a more humane community. You’ll be surrounded by passionate professionals who care deeply about what they do — for animals, for people, and for each other.

At EHS, we offer more than just a job — we offer meaningful work, growth opportunities and a supportive environment where you can thrive.

##Why You’ll Love Working Here

• Meaningful work that makes a tangible impact in our community
• Supportive leadership and a collaborative, inclusive culture
• Opportunities for growth, learning, and professional development
• A strong focus on employee well-being and work–life balance

##Compensation & Benefits

The Bingo’s Retail Representative is classified in Pay Band 2, with a pay range of $17.84–$23.1per hour, commensurate with the successful candidate’s education and experience.

EHS offers acompetitive not-for-profit compensation package, which includes:

• Comprehensive health and dental coverage, including a Health Care Spending Account
• Employee & Family Assistance Program (EFAP) for personal, family and professional support
• RRSP/DPSP matching program to help you plan for the future
• Paid personal days, vacation, and bereavement time — including for pets
• Discounts on EHS programs and services
• Opportunities for personal and professional learning and growth

##Hours of Work

• Standard hours: 40 hours per week; however, this position is expected to work the hours necessary to fulfill departmental responsibilities.
• Flexibility may be required for evenings, weekends or special events.

#OUR COMMITMENT TO INCLUSION & SAFETY

The Edmonton Humane Society (EHS) was founded on the principles of creating positive change in our community. Our hiring practices embrace compassion, support for our staff and volunteers, and our role as a community leader.

We believe that a culture of belonging — where people’s unique backgrounds, experiences, and perspectives are valued and respected — strengthens our ability to serve both animals and people. Our commitment to diversity, equity, inclusion (DEI), and reconciliation helps us support pet guardians facing access-to-care challenges, strengthen the human-animal bond, and build a more compassionate, engaged, and inclusive society.

EHS is also a COR-certified employer, recognized by Alberta’s Certificate of Recognition program for maintaining the highest standards of health and safety for our staff, volunteers and the animals in our care.