Quality Assurance Administrator
Top Benefits
About the role
We are a market-leading, premium jewellery brand with a network of stores across Australia, New Zealand, and Canada. Born from a real-life love story, Michael Hill was first established in New Zealand and is proudly headquartered in Australia.
Join Michael Hill’s Distribution Centre as a Quality Assurance Administrator , where you will take ownership of product returns, inventory control, and vendor coordination to support our high-performing supply chain operations. This full-time role operates Monday to Friday, from 7:00 a.m. to 3:30 p.m.
Location: Edwards Blvd, MississaugaL5T 2W7
Why You’ll Love This Role
As ourQuality Assurance Administrator, you’ll be the vital link between our internal teams and external vendors - ensuring product returns are smooth, inventory is spot-on, and our high standards are always met. This is your chance to thrive in a fast-paced, collaborative environment where no two days are the same.
What You’ll Be Doing
- Coordinating product returns and liaising with vendors and internal teams
- Inspecting damaged or recalled items and managing chargebacks
- Maintaining accurate inventory records usingDynamics 365
- Supporting warehouse operations including packaging, engraving, and special orders
- Processing Recycle exchanges and refining documentation
- Communicating with stakeholders across Distribution, Finance, and Import/Export
- Ensuring compliance with Michael Hill’s product standards and policies
What You’ll Bring
- A sharp eye for detail and a knack for solving problems
- Strong communication and relationship-building skills
- Proficiency in Microsoft Office, especially Excel
- Experience in warehouse administration or inventory control
- Bonus points for knowledge of jewellery or Dynamics 365
- A self-starter attitude with the ability to work independently and adapt quickly
Why Michael Hill?
- Be part of asupportive, inclusive, and diverseteam
- Work with aglobal retail leaderacross Canada, Australia and New Zealand
- Enjoyexclusive discountson our beautiful products
- Grow your career withongoing development opportunities
- Join a brand that’s committed tosustainability, ethical sourcing, and purpose-driven work
- Enjoy a competitive extended benefits package including health, dental and employee assistance program
- The pay range for this position is $60,000 to $65,000 based on relevant experience
Take Your Step to Brilliance - Apply Now!
Be part of something meaningful. At Michael Hill, we don’t just sell jewellery - we create moments that matter.
About Michael Hill
At Michael Hill, we are fuelled by our passion for helping people mark life’s moments– both big and small. Born from a lifelong love that began in a small town in New Zealand, Michael Hill has become synonymous with craft and creativity throughout it’s 45-year history.
In the 1980s, Michael Hill expanded to Australia, and it is here that our head office and in-house workshop of master artisans were established. Now, Michael Hill has grown to encompass over 200 stores across three countries: New Zealand, Australia, and Canada.
We are dedicated to sustainability and responsible sourcing, with clear goals outlined for 2030. With the launch of The Michael Hill Foundation, dedicated to empowering women and restoring and conserving nature, we are striving to create positive impacts for our communities and environments.
Quality Assurance Administrator
Top Benefits
About the role
We are a market-leading, premium jewellery brand with a network of stores across Australia, New Zealand, and Canada. Born from a real-life love story, Michael Hill was first established in New Zealand and is proudly headquartered in Australia.
Join Michael Hill’s Distribution Centre as a Quality Assurance Administrator , where you will take ownership of product returns, inventory control, and vendor coordination to support our high-performing supply chain operations. This full-time role operates Monday to Friday, from 7:00 a.m. to 3:30 p.m.
Location: Edwards Blvd, MississaugaL5T 2W7
Why You’ll Love This Role
As ourQuality Assurance Administrator, you’ll be the vital link between our internal teams and external vendors - ensuring product returns are smooth, inventory is spot-on, and our high standards are always met. This is your chance to thrive in a fast-paced, collaborative environment where no two days are the same.
What You’ll Be Doing
- Coordinating product returns and liaising with vendors and internal teams
- Inspecting damaged or recalled items and managing chargebacks
- Maintaining accurate inventory records usingDynamics 365
- Supporting warehouse operations including packaging, engraving, and special orders
- Processing Recycle exchanges and refining documentation
- Communicating with stakeholders across Distribution, Finance, and Import/Export
- Ensuring compliance with Michael Hill’s product standards and policies
What You’ll Bring
- A sharp eye for detail and a knack for solving problems
- Strong communication and relationship-building skills
- Proficiency in Microsoft Office, especially Excel
- Experience in warehouse administration or inventory control
- Bonus points for knowledge of jewellery or Dynamics 365
- A self-starter attitude with the ability to work independently and adapt quickly
Why Michael Hill?
- Be part of asupportive, inclusive, and diverseteam
- Work with aglobal retail leaderacross Canada, Australia and New Zealand
- Enjoyexclusive discountson our beautiful products
- Grow your career withongoing development opportunities
- Join a brand that’s committed tosustainability, ethical sourcing, and purpose-driven work
- Enjoy a competitive extended benefits package including health, dental and employee assistance program
- The pay range for this position is $60,000 to $65,000 based on relevant experience
Take Your Step to Brilliance - Apply Now!
Be part of something meaningful. At Michael Hill, we don’t just sell jewellery - we create moments that matter.
About Michael Hill
At Michael Hill, we are fuelled by our passion for helping people mark life’s moments– both big and small. Born from a lifelong love that began in a small town in New Zealand, Michael Hill has become synonymous with craft and creativity throughout it’s 45-year history.
In the 1980s, Michael Hill expanded to Australia, and it is here that our head office and in-house workshop of master artisans were established. Now, Michael Hill has grown to encompass over 200 stores across three countries: New Zealand, Australia, and Canada.
We are dedicated to sustainability and responsible sourcing, with clear goals outlined for 2030. With the launch of The Michael Hill Foundation, dedicated to empowering women and restoring and conserving nature, we are striving to create positive impacts for our communities and environments.