Find Your Limitless with Reliance

By joining Reliance as a Manager, Technical Training, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What do we offer?

• The tools you need to succeed – including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
• A great benefits plan for you / your family
• Career paths so you can advance in the company
• Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?

• Planning and curriculum development: Designing and creating technical training programs and materials based on the needs of the organization and industry trends. This involves conducting needs assessments, identifying skill gaps, setting learning objectives, and developing training plans.
• Training delivery: Conducting technical training sessions, workshops, or classes to both internal and external team members, either in-person or virtually. This includes delivering presentations, demonstrations, and hands-on exercises to effectively transfer technical knowledge and skills.
• Tracking training progress: Keeping records of team member training participation, progress, and certification achievement. Monitoring and reporting training metrics, such as completion rates, training feedback, and performance improvements.
• Collaborating with subject matter experts: Working closely with internal or external subject matter experts (SMEs) to develop, update, or validate technical training content. Collaborating with them for content review, knowledge transfer, and ensuring accuracy and relevance.
• Staying updated on technology advancements: Continuously keeping up with industry trends, new technologies, and changes that may impact the training content or delivery methods. Researching and learning about emerging technical skills and incorporating them into training programs as needed.
• Stakeholder management: Collaborating with various stakeholders such as department heads, project managers, or team leads to understand their training needs and aligning the technical training programs accordingly. Building strong relationships with these stakeholders to ensure effective coordination and support.
• Health and Safety: Ensures adherence to all safety standards and practices, including oversight, care and maintenance of facilities, equipment and materials.

What do you bring?

• Strong knowledge and experience in the technical field related to the training programs being delivered is essential. This may include areas such as software development and information technology.
• A solid understanding of adult learning principles, instructional design methodologies, and training techniques is required. Experience in designing and delivering technical training programs is highly desirable.
• Excellent verbal and written communication skills are essential for presenting technical information in a clear and understandable manner to trainees with varying levels of technical knowledge.
• Must be capable of analyzing training needs, identifying skill gaps, and developing effective training solutions.
• Experience in managing multiple training projects simultaneously, including scheduling, resource allocation, and tracking progress, is often required.
• Proficiency in using training development tools, learning management systems, and other software and technologies relevant to the field is highly desirable.
• Previous experience in instructional design, technical training, or a related role is generally required.
• Gas fitter and Refrigeration Mechanic (313D) license is highly preferred.

Why Reliance?

As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

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Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com

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