Open Door Group (ODG), a trailblazing non-profit organization serving communities across Canada, is looking for a Service Delivery Supervisor to join our team.

Salary: $33.99 to $35.38 per hour (Grid 38, Health Sciences Association Community Bargaining Agreement)

Status: Full-Time, Permanent

Hours of Work: 36 Hours per week

Location: The primary work location for this position will be the Open Door Group Vancouver offices at West Pender and Burrard but will have secondary work locations of all Open Door Group sites in the Vancouver area as needed.

Internal Posting Closing Date: October 1, 2025

We are seeking a Service Delivery Supervisor to lead and support a dynamic team in delivering high-quality employment and community services. This role combines staff supervision, program administration, and direct client support to ensure effective service delivery and positive outcomes.

The Supervisor will coach and mentor staff, oversee daily operations, and foster a collaborative, client-focused culture. Key responsibilities include scheduling and team support, ensuring compliance with policies and contractual requirements, and maintaining accurate reporting. You will also build strong relationships with employers, community partners, and service providers to create wrap-around supports that help clients achieve their goals.

This position is ideal for a strong communicator and team leader with experience in service delivery, coaching staff, and developing community partnerships. If you are passionate about empowering people and driving results, we’d love to hear from you.

Please see the full job description for a detailed description of the responsibilities included in this position. Full posting and job description are available here: https://www.opendoorgroup.org/about-us/join-our-team

Why Open Door Group?

Champion of Great Workplaces: ODG proudly holds the title of one of Canada's Certified Great Places to Work, fostering a culture of compassion and authenticity. Join a team that values your unique contribution and believes in the boundless potential of every individual.

Competitive Compensation and Benefits: As a Certified Living Wage Employer, ODG is committed to offering more than just a job. Enjoy a comprehensive 100% employer-paid benefits package and enrollment in the Municipal Pension Plan. Your well-being matters, and we provide an Employee and Family Assistance program to support you.

Community Impact: Be part of an organization that goes beyond the conventional, providing tailored employment services to build strong workforce ecosystems and thriving communities. Your work will directly contribute to the social and economic well-being of the community.

What you bring to the position:

Qualifications:

• Bachelor’s degree in social services, or a related equivalent.
• Recent, related experience of two (2) years. Or an acceptable equivalent combination of education, training, and experience.
• Non-Violent Crisis Intervention Training (can be acquired after hire)
• Mental Health First Aid Training (can be acquired after hire)
• CCDP Certification is considered an asset.
• Must pass a criminal background check.

Communication & Interpersonal Skills

• Strong verbal and written communication skills.
• Ability to build positive relationships with diverse clients, staff, and partners.
• Skilled in conflict resolution and public speaking.
• Collaborative team player with the ability to work independently.

Leadership Skills

• Proven ability to coach, mentor, and supervise staff.
• Experience fostering a positive, high-performing team culture.
• Strong problem-solving and decision-making skills.
• Ability to hold staff accountable while supporting professional growth.

Service Delivery Experience

• Knowledge of service delivery policies, procedures, and career development practices.
• Experience applying trauma-informed principles in client services.
• Ability to guide clients through service pathways and adapt support to individual needs.
• Skilled in case management, reporting, and program compliance.

Open Door Group values diversity and is committed to providing an inclusive work environment. We are looking for qualified individuals who represent, at all job levels, the diversity of the people we serve and encourage applications from Indigenous peoples, individuals of all genders and sexual orientation, origin and ethnic affiliations, disability, age, and religion

We strive to ensure an accessible experience for candidates. If you require an alternative method to submit your application, please contact us toll-free at 1 866 377 3670 and ask to speak with an HR representative, or you can email us at humanresources@opendoorgroup.org

Only shortlisted candidates will be contacted.

Thank you for your interest in joining the Open Door Group team!