WHY DO WE NEED YOU?

Agway a proud subsidiary of Saint-Gobain, stands tall as part of the world's largest building materials company. With a 360-year legacy of innovation and growth, Saint-Gobain leads the way in sustainable product development and environmental responsibility.

Saint-Gobain North America's commitment to excellence has earned it recognition from the Top Employers Institute as one of the best workplaces in North America and Canada. Join us at Bailey and be part of a future where innovation meets sustainability!

Founded in 1979 Agway’s diverse solutions comprise a range of product lines focused on residential, agricultural, industrial, commercial and institutional market applications. Agway ensures that every steel solution it delivers meets or exceeds the specific demands and expectations of the Customer.

Position Summary

The Bilingual Customer Service Representative, under the direction of the Inside Sales Supervisor, will primarily be responsible for communicating with English and French-speaking customers, determining their needs, entering their orders, and handling customer complaints as they arise. This position will build and maintain ongoing awareness of new products and services. This role will also develop and build relationships with new accounts and develop additional contacts within existing accounts. The Inside Salesperson must have three years of related sales experience and work well in a fast-paced and dynamic environment.

IS THIS JOB FOR YOU?

Responsibilities:

What you’ll do:

• Maintain a high level of customer service
• Assess a customers’ needs and resources and recommend the appropriate material for the required application
• Take orders from customers or Outside Sales reps and accurately enter the orders into the computer system for production
• Promote the full product line and suggest items that would complement their existing order
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
• Estimate or quote prices, completion dates, and delivery dates
• Review orders to ensure accuracy
• Build and maintain ongoing awareness of new products and services, and other research
• Maintain contacts and relations with major accounts
• Develop and build relationships with new accounts and develop additional contacts within existing accounts
• Relay customer suggestions for company products to management
• Identify and be aware of potential new customers
• Answer external and internal phone calls and transfer calls to the appropriate departments
• Liaise with various departments including Purchasing, Shipping, and Accounting to ensure the customers needs are handled as efficiently as possible
• Use a desktop computer with business software to enter orders, look up material availability, and search existing orders
• Maintain a professional appearance, demeanor, and attitude at all times
• Adapt communication style in order to deliver information effectively to a range of individuals
• Other duties as assigned.

Job Requirements

• Fluent in English and French as you will be required to assist customers in Québec
• Three years of related sales experience
• Ability to prioritize and manage conflicting demands
• Ability to quickly pick up new product and service knowledge, and communicate that knowledge effectively to customers
• Demonstrated time management skills
• Strong knowledge of sales principles, methods, practices, and techniques
• Ability to effectively communicate both verbally and in writing
• High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
• High level of integrity and work ethic

A LITTLE MORE ABOUT US

WHY WORK WITH US?

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

LEGAL STATEMENT

Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Job Reference: CAN01570