Join Servus Credit Union - Canada’s Largest Credit Union!

We are hiring for a full-time Product Owner - Digital Growth & Enablement to join our Digital Product Management Information and Payments Team!

Posting closes: March 6, 2026

Employment Status: Temporary (12 months) Full-time; Remote First

For Internal Use Only/Role Grade: P3/C

At Servus Credit Union, we do things differently—because we’re a credit union, not a bank. And that difference matters.

We believe in putting people before profits, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities. Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money.

We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, we want to meet you.

Join Servus and discover a better way to work.

The Product Owner, Digital Growth & Engagement is accountable for the strategic ownership, roadmap, and delivery of Salesforce Marketing Cloud as a core digital engagement platform. This role ensures Marketing Cloud is effectively connected to Salesforce CRM and other enterprise systems, enabling data driven, personalized, and scalable customer journeys across channels such as email, SMS, and other digital touchpoints to drive qualified lead generation, member acquisition, and revenue growth.

What You'll be Doing:

• Product & Platform Ownership

  • Own the vision, roadmap, and ongoing evolution of Salesforce Marketing Cloud.
  • Act as the primary business owner for Marketing Cloud capabilities.
  • Balance foundational platform stability with the delivery of growth, driving use cases such as personalization, lifecycle engagement, and cross-sell.

• Reporting, Analytics & Optimization

  • Own the measurement framework for digital engagement, including performance, conversion, and lifecycle metrics.
  • Leverage SQL based analysis, reporting, and experimentation to inform optimization and roadmap decisions.
  • Use insights to continuously refine journeys, automation, and platform capabilities.

What you Bring:

• Core Qualifications

  • 5+ years of Salesforce Marketing Cloud experience with deep expertise in Journey Builder, Email Studio, Mobile Studio, Automation Studio, Intelligence Reports, and SFMC APIs.
  • Proficient in AMPscript, SQL, JavaScript, HTML, CSS, and Server-Side JavaScript
  • Strong product management background with the ability to translate complex technical concepts for both business and IT stakeholders
  • Proven ability to design data architecture, configure platforms, and support complex automated campaigns.
  • Experience leading or collaborating closely with technical teams.
  • Solid understanding of REST APIs, Salesforce CRM, and Marketing Cloud Connect for real-time data integration.
  • Skilled in applying Einstein AI to optimize campaigns and drive performance.
  • Excellent communication, organizational, and relationship‑building skills with the ability to manage multiple priorities.

• Preferred

  • Experience with AI‑driven marketing or personalization platforms.
  • Background in financial services or other regulated, enterprise environments.
  • Marketing Cloud certification.
  • Experience scaling multi‑channel marketing automation platforms.
  • Familiarity with Agile principles, solution design, relational databases, data management, and segmentation.
  • Experience guiding customer‑facing discussions and working with Adobe AEP.

Why Servus?

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

• Competitive compensation including performance-based incentive pay and profit share
• Training & Development Opportunities
• Career Advancement Potential
• Flexible work options
• Meaningful work towards individual and corporate goals
• Opportunities to get involved and give back through an employee volunteer program

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide…with a few additional perks!

What happens next?

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.

At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request. Your skills, passion and curiosity may find they belong at Servus, so even if you don't check every box, we encourage you to apply!

Employment Eligibility: The selected candidate(s) must successfully pass a criminal background check, reference check and credit check to qualify for hire by Servus Credit Union.

Qualified applicants are invited to apply online.

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.

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