Competition No: 2025-269

Duration: Regular Full Time

Salary: $6,730 – 7,011 – 7,319 – 7,629 – 7,946/month (2024 Rates)

Schedule: Subject to Note ‘T’ of Schedule ‘B’ of the CUPE 23 Inside Division Collective Agreement

Special Notes: Subject to Note ‘T’ of Schedule ‘B’ of the CUPE 23 Inside Division Collective Agreement

Last Updated: 9/24/25

This position is part of the IT Public Services Applications organizational unit. This is functional application analysis work supporting various departments. The incumbent assists in analyzing business requirements and developing business processes and IT solutions that enhance service delivery across multiple domains. Responsibilities include supporting the analysis and optimization of enterprise applications, including CRM systems, to improve operational efficiency and data management. The role involves configuring and customizing application modules to align with evolving business needs, and developing and maintaining documentation for workflows, configurations, and system processes. The Functional Analyst 1 contributes to application deployment activities by supporting system testing and validation, identifying potential system failures and associated risks, evaluating performance and functionality of configurations, and assisting in deployment scheduling and end-user training. The role requires maintaining liaison with department users, technical teams, and vendors to ensure optimal application functionality. The Functional Analyst contributes to policy and procedure development to mitigate system risks and ensures appropriate backup, recovery, and service level agreements are in place. Additional responsibilities include requirements gathering, providing communications, training, and support to end users on new functionalities and system enhancements, preparing and maintaining reports and records related to application support activities, and staying current on developments in information technology systems and practices. Related work may be performed as required.

Qualifications include completion of a Bachelor’s Degree in computer science, business information systems or technology management, or other relevant discipline, plus sound work experience in functional analysis; or an equivalent combination of training and experience. Sound knowledge of information technology applications, components, procedures, options for configuration such as CRM applications, Microsoft CRM Dynamics, supporting Live Chat and Chatbot solutions, Web portals, Mobile Apps, supporting SMS and Telephony solutions, various communication channels and integrations with CRM. Additionally, experience with Workforce Management solutions, strategies, Power BI, Contact Centre Management solutions and CSAT would be desirable. Working knowledge of the functions of departments served and their requirements as applied to information technology; and policies, procedures and practices related to the work. An incumbent will have the ability to perform problem definition and analysis related to the evaluation and configuration of software applications; analyze and evaluate various data and information, develop logical solutions for user issues, and assess the implications of proposed changes. Ability to prepare functional documentation of application systems and procedures; establish and maintain effective working relationships with a variety of internal and external contacts and participate in the work of a project team. Ability to communicate effectively orally and in writing, and to convey technical understanding to various audiences and end users along with skill in the use and configuration of software applications.

Please apply online by October 6, 2025.

Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview. Please contact People and Culture at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application online at www.burnaby.ca/careers. We thank all applicants for their interest; however, only those considered for an interview will be contacted.

We respectfully acknowledge that the City of Burnaby is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), səlilwətaɬ (Tsleil-Waututh), and kʷikʷəƛ̓əm Peoples (Kwikwetlem). Each Nation has distinct histories and distinct traditional territories that fully or partially encompass the city. We encourage you to learn more about the Host Nations whose ancestors have occupied and used these lands, including parts of present-day Burnaby, for thousands of years. We are grateful to be on this territory as we dedicate ourselves to creating an inclusive and diverse workforce that reflects our vibrant community and welcomes applicants of all backgrounds, genders, ages, ethnicities, abilities, sexual orientations, and life experiences.