About Us

Founded in 1999, MARANT Construction is a leading construction manager and general contractor specializing in commercial interior office construction. With offices in Toronto, Ottawa, and Kitchener-Waterloo, we’ve built a reputation for delivering high-quality projects while exceeding client expectations.

As a proudly employee-owned company, we believe that our people are our greatest strength. Our success comes from finding innovative ways to elevate the client experience while giving clients the unique opportunity to work with an owner at every level of their project. By working at MARANT, you’ll have the opportunity to work alongside industry experts, be part of impactful projects, and grow within a company that values innovation, integrity, and excellence.

At MARANT, putting people first is at the heart of everything we do, both in how we approach projects and how we support our team. We foster a collaborative work environment where ideas are encouraged, and every team member plays a key role in our success.

Position Overview

**This role is for an existing full-time, permanent vacancy in our customer care office (**655 Bay Street).

The Service Coordinator supports the day-to-day operations of the service department, working closely with the Service Manager to ensure seamless delivery of warranty work, minor construction requests, and ongoing service for existing clients. This role is essential in coordinating trades, managing schedules, and maintaining accurate documentation while delivering a high standard of client support.

Key Responsibilities

• Receive, track, and organize incoming service requests from clients.

• Communicate with clients to confirm service details, scheduling, and follow-ups.

• Assist in preparing work shifts, quotes, and service reports in coordination with the Service Manager.

• Schedule subcontractors, trades, and vendors for service work and follow up to ensure completion.

• Maintain detailed and organized records of service requests, site visits, materials, and correspondence.

• Update internal project tracking systems and communicate status updates to relevant team members.

• Coordinate with accounting for invoicing and billing related to service work.

• Ensure all documentation (photos, notes, shifts, etc.) is complete and filed accurately for each service call.

• Support the Service Manager in fielding urgent service issues and client escalations as needed.

• Proactively identify ways to improve service response time and administrative efficiency.

Qualifications

• Experience in a coordination or administrative support role, preferably in construction, property management, or facilities services.

• Strong organizational skills with a high attention to detail.

• Excellent written and verbal communication skills, with a professional and customer-focused approach.

• Ability to manage multiple priorities in a fast-paced environment.

• Proficient in Microsoft Office Suite and comfortable learning construction/project management software.

• Team-oriented, reliable, and able to work independently with minimal supervision.

Preferred

• Familiarity with service-related work in commercial or interior construction.

• Experience using project management tools such as CMiC or similar platforms.

• Understanding of basic construction terminology and workflow.

MARANT Construction Limited is an equal opportunity employer. We are committed to fostering an inclusive and accessible environment where all employees feel valued, respected, and supported. We welcome applications from qualified individuals of all backgrounds, and do not discriminate on any grounds protected under the Ontario Human Rights Code.

Accommodations are available throughout the recruitment and selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Please inform us if you require accommodation at any stage.