About the role
Who you are
- 5+ years product management experience, with track record in order management or operational product roles
- Demonstrated experience with Salesforce Revenue Cloud and Order Management
- Strong understanding of B2B order operations — order status, modifications, holds, escalations, status reporting
- Customer and persona analysis experience — ability to translate operational needs into product capabilities
- SAFe Agile experience including PI Planning, Capability/Epic management, WSJF prioritization
- Excellent stakeholder management — this role lives at the seam between platform and operations and requires strong collaboration skills
- Comfort working in a sub-pod that shares build capacity with peer pillars
- Salesforce Order Management Specialist certification
- Experience with order operations in telecom, data center, or comparable B2B infrastructure
- Background in operations-led product management
- SAFe certification
- Experience with market, competitive, and customer analysis for product positioning
- Business case development experience for product investment
What the job involves
- Contributes to the delivery of the Lead-to-Cash transformation by ensuring Order Management operational capabilities align with streamlined, end-to-end commercial processes across the customer journey
- The Product Manager, Order Management designs, develops, and manages the lifecycle of the Order Management operational product experience — the workflow, status management, and customer-facing order operations that sit on top of the Order Platform
- Sets the vision and strategy for Order Management operations, ensuring it is competitively positioned and aligned with the operational needs of CPMs, Service Delivery operations, and customer-facing teams
- Gather, document, design, and test the best possible Order Management operational experience and incorporate the voice of operational customers (CPMs, Service Delivery operations, customer-facing teams) into the roadmap
- Involve engineers, designers, and others to create a shared vision and clear goals for Order Management operations
- Integrate insights from operational pain points and user research to refine the roadmap
- Conduct ongoing analysis of operational customer needs across CPMs, Service Delivery operations, and customer-facing teams
- Understand how Order Management capabilities support customer outcomes — from order capture through delivery
- Translate operational pain points and persona-specific requirements into product capabilities
- Maintain deep familiarity with how Equinix's customers experience the order lifecycle from a Service Delivery operations perspective
- Partner with the Order Management Process Architect at sprint N-2 cadence on capability discovery and definition-of-ready
- Ensure PA discovery work on Order Management workflows is complete before capabilities enter execution sprints
- Maintain a tight collaboration with the PA on definition-of-done and acceptance criteria
- Participate in cross-pillar PA standards conversations facilitated by Product Operations
- Effectively maintain and utilize relationships with the Order Platform pillar (which owns the underlying platform capabilities)
- Ensure alignment in cross-pillar priorities for Order Management work that requires Order Platform development
- Coordinate with peer sub-pods (Service Delivery operations, Migrations/Terminations) on shared workflow patterns
- Partner with the Service Delivery organization on operational requirements and feedback
- Create and prioritize the Order Management backlog, working regularly with the team to refine and add detail where needed
- Collaborate closely with the Order Platform pillar's scrum teams (which carry the build capacity) to provide clear direction on epic and user story requirements
- Use SAFe-aligned prioritization (WSJF) and capability/epic/story hierarchy
- Define test cases and acceptance criteria for Order Management capabilities
- Participate in UAT post enablement team testing, particularly given the cross-pillar build dependency on Order Platform scrum teams
- Manage stakeholder expectations within Service Delivery (Pillar 2) and across the Order Platform pillar that owns build capacity
- Identify and proactively include correct stakeholders and communicate effectively
- Understand the operational customer's needs and build effective relationships with CPMs and Service Delivery operations leaders
- Utilize effective methods of communication with stakeholders, varying approach accordingly
- What success looks like in year 1:
- Order Management workflow capabilities delivered against PI commitments with measurable operational improvement
- Strong working relationship with the Order Platform pillar on shared roadmap and dependency management
- Clear documentation of Order Management operational scope and integration points with Order Platform
- Effective partnership with operational stakeholders in the Service Delivery organization
- Smooth handoff patterns established between Order Management (operational) and Order Platform (technical) ownership
Not the right fit? Search for Product Manager jobs in Toronto
About Equinix
Internet Publishing
10,000+
Equinix (Nasdaq: EQIX) is the world’s digital infrastructure company™, enabling digital leaders to harness a trusted platform to bring together and interconnect the foundational infrastructure that powers their success. Equinix enables today’s businesses to access all the right places, partners and possibilities they need to accelerate advantage. With Equinix, they can scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value.
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About the role
Who you are
- 5+ years product management experience, with track record in order management or operational product roles
- Demonstrated experience with Salesforce Revenue Cloud and Order Management
- Strong understanding of B2B order operations — order status, modifications, holds, escalations, status reporting
- Customer and persona analysis experience — ability to translate operational needs into product capabilities
- SAFe Agile experience including PI Planning, Capability/Epic management, WSJF prioritization
- Excellent stakeholder management — this role lives at the seam between platform and operations and requires strong collaboration skills
- Comfort working in a sub-pod that shares build capacity with peer pillars
- Salesforce Order Management Specialist certification
- Experience with order operations in telecom, data center, or comparable B2B infrastructure
- Background in operations-led product management
- SAFe certification
- Experience with market, competitive, and customer analysis for product positioning
- Business case development experience for product investment
What the job involves
- Contributes to the delivery of the Lead-to-Cash transformation by ensuring Order Management operational capabilities align with streamlined, end-to-end commercial processes across the customer journey
- The Product Manager, Order Management designs, develops, and manages the lifecycle of the Order Management operational product experience — the workflow, status management, and customer-facing order operations that sit on top of the Order Platform
- Sets the vision and strategy for Order Management operations, ensuring it is competitively positioned and aligned with the operational needs of CPMs, Service Delivery operations, and customer-facing teams
- Gather, document, design, and test the best possible Order Management operational experience and incorporate the voice of operational customers (CPMs, Service Delivery operations, customer-facing teams) into the roadmap
- Involve engineers, designers, and others to create a shared vision and clear goals for Order Management operations
- Integrate insights from operational pain points and user research to refine the roadmap
- Conduct ongoing analysis of operational customer needs across CPMs, Service Delivery operations, and customer-facing teams
- Understand how Order Management capabilities support customer outcomes — from order capture through delivery
- Translate operational pain points and persona-specific requirements into product capabilities
- Maintain deep familiarity with how Equinix's customers experience the order lifecycle from a Service Delivery operations perspective
- Partner with the Order Management Process Architect at sprint N-2 cadence on capability discovery and definition-of-ready
- Ensure PA discovery work on Order Management workflows is complete before capabilities enter execution sprints
- Maintain a tight collaboration with the PA on definition-of-done and acceptance criteria
- Participate in cross-pillar PA standards conversations facilitated by Product Operations
- Effectively maintain and utilize relationships with the Order Platform pillar (which owns the underlying platform capabilities)
- Ensure alignment in cross-pillar priorities for Order Management work that requires Order Platform development
- Coordinate with peer sub-pods (Service Delivery operations, Migrations/Terminations) on shared workflow patterns
- Partner with the Service Delivery organization on operational requirements and feedback
- Create and prioritize the Order Management backlog, working regularly with the team to refine and add detail where needed
- Collaborate closely with the Order Platform pillar's scrum teams (which carry the build capacity) to provide clear direction on epic and user story requirements
- Use SAFe-aligned prioritization (WSJF) and capability/epic/story hierarchy
- Define test cases and acceptance criteria for Order Management capabilities
- Participate in UAT post enablement team testing, particularly given the cross-pillar build dependency on Order Platform scrum teams
- Manage stakeholder expectations within Service Delivery (Pillar 2) and across the Order Platform pillar that owns build capacity
- Identify and proactively include correct stakeholders and communicate effectively
- Understand the operational customer's needs and build effective relationships with CPMs and Service Delivery operations leaders
- Utilize effective methods of communication with stakeholders, varying approach accordingly
- What success looks like in year 1:
- Order Management workflow capabilities delivered against PI commitments with measurable operational improvement
- Strong working relationship with the Order Platform pillar on shared roadmap and dependency management
- Clear documentation of Order Management operational scope and integration points with Order Platform
- Effective partnership with operational stakeholders in the Service Delivery organization
- Smooth handoff patterns established between Order Management (operational) and Order Platform (technical) ownership
Not the right fit? Search for Product Manager jobs in Toronto
About Equinix
Internet Publishing
10,000+
Equinix (Nasdaq: EQIX) is the world’s digital infrastructure company™, enabling digital leaders to harness a trusted platform to bring together and interconnect the foundational infrastructure that powers their success. Equinix enables today’s businesses to access all the right places, partners and possibilities they need to accelerate advantage. With Equinix, they can scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value.