Top Benefits
About the role
The Mark Motors Group prides itself on being Ottawa’s Premium vehicle leader in both sales and service. Come join our Jaguar Land Rover Hunt Club location.
Come join our Jaguar Land Rover Hunt Club Service team as our Service Advisor.
Responsibilities include and are not limited to:
- Greets customers, listens to concerns or symptoms about car operation and ask questions to help resolve
- Take video of clients vehicle before the vehicle is put in the garage
- Maintains timely communication with customer regarding vehicle status
- Identifies and researches vehicles, maintenance history, recalls and updates and prepares service order requests
- Prepares written work orders
- Actively sells quotes and makes informed recommendations for service
- Liaison between customer and the technician, parts and manufacturers
- Verifies that performed post-maintenance checks are completed
- Upon repair completion, reviews and enters mechanics labor time, road tests vehicle, closes work order, notifies customers of completion
- Contacts customers and schedules preventative maintenance or inspections on vehicles
- Coordinates with parts inventory personnel to ensure parts availability to minimize amount of time vehicles are in shop.
- Follows up on all customer special order parts and confirms required appointment prior to customer leaving
- Tracks all open repair orders and knows the status of each
Qualifications
- 2+ years of experience in a service advisor or customer service role within the automotive industry
- Familiarity with dealership management systems (e.x., CDK, 180) is an asset
- Excellent time management and multitasking skills
- Strong attention to detail and accuracy in documentation
- Valid drivers license and clean drivers abstract
Job type - Full time 8am-5pm
Benefits
- Insurance that covers dental and prescription drugs. Benefits start 3 months after your first day.
- Disability insurance
- Employee assistance program
- Store discount
Location
295 Hunt Club Road
If your goal is to be a part of a premium, fast-paced, and supportive team, the Mark Motors Group is looking for you! Apply today and ignite your career with us! Please feel free to reach out to our Corporate Recruiter, Eira Rodriguez at erodriguez@markmotorsgroup.com for any further questions and details.
About JLR
Every vehicle. Every innovation. Every bit of momentum in over 170 markets worldwide. None of it would be possible without the expertise, drive and continued ambition of our people.
We’re proud of our heritage, but it’s our vision for the future that excites us most. Right across our business, everybody plays a crucial role in the ever-evolving JLR journey. And with exciting new products, cutting-edge facilities and continued growth into new markets, there has never been a more exciting time to join us.
We may be renowned for our iconic vehicles, but our drive for excellence covers more than premium design and world-class engineering. Ours is a truly global business, with the opportunities to match. You can learn more about our business areas and current opportunities here on the JLR Linked Company pages. This is also the place to ask any questions you may have, share your experiences and talk to the other talented individuals who are thinking about joining us. We look forward to talking with you.
Top Benefits
About the role
The Mark Motors Group prides itself on being Ottawa’s Premium vehicle leader in both sales and service. Come join our Jaguar Land Rover Hunt Club location.
Come join our Jaguar Land Rover Hunt Club Service team as our Service Advisor.
Responsibilities include and are not limited to:
- Greets customers, listens to concerns or symptoms about car operation and ask questions to help resolve
- Take video of clients vehicle before the vehicle is put in the garage
- Maintains timely communication with customer regarding vehicle status
- Identifies and researches vehicles, maintenance history, recalls and updates and prepares service order requests
- Prepares written work orders
- Actively sells quotes and makes informed recommendations for service
- Liaison between customer and the technician, parts and manufacturers
- Verifies that performed post-maintenance checks are completed
- Upon repair completion, reviews and enters mechanics labor time, road tests vehicle, closes work order, notifies customers of completion
- Contacts customers and schedules preventative maintenance or inspections on vehicles
- Coordinates with parts inventory personnel to ensure parts availability to minimize amount of time vehicles are in shop.
- Follows up on all customer special order parts and confirms required appointment prior to customer leaving
- Tracks all open repair orders and knows the status of each
Qualifications
- 2+ years of experience in a service advisor or customer service role within the automotive industry
- Familiarity with dealership management systems (e.x., CDK, 180) is an asset
- Excellent time management and multitasking skills
- Strong attention to detail and accuracy in documentation
- Valid drivers license and clean drivers abstract
Job type - Full time 8am-5pm
Benefits
- Insurance that covers dental and prescription drugs. Benefits start 3 months after your first day.
- Disability insurance
- Employee assistance program
- Store discount
Location
295 Hunt Club Road
If your goal is to be a part of a premium, fast-paced, and supportive team, the Mark Motors Group is looking for you! Apply today and ignite your career with us! Please feel free to reach out to our Corporate Recruiter, Eira Rodriguez at erodriguez@markmotorsgroup.com for any further questions and details.
About JLR
Every vehicle. Every innovation. Every bit of momentum in over 170 markets worldwide. None of it would be possible without the expertise, drive and continued ambition of our people.
We’re proud of our heritage, but it’s our vision for the future that excites us most. Right across our business, everybody plays a crucial role in the ever-evolving JLR journey. And with exciting new products, cutting-edge facilities and continued growth into new markets, there has never been a more exciting time to join us.
We may be renowned for our iconic vehicles, but our drive for excellence covers more than premium design and world-class engineering. Ours is a truly global business, with the opportunities to match. You can learn more about our business areas and current opportunities here on the JLR Linked Company pages. This is also the place to ask any questions you may have, share your experiences and talk to the other talented individuals who are thinking about joining us. We look forward to talking with you.