Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally. About the Opportunity As a Senior Payroll Tax Analyst, you will play a leadership role within the payroll tax team by providing guidance to Payroll Tax Analysts, managing customer escalations, and driving operational excellence. You will lead a pod of Payroll Tax Analysts, helping to ensure team productivity, knowledge sharing, and exceptional customer service. This role is focused on ensuring employees are taxed accurately and that payroll tax processes are executed with the highest level of quality and compliance. Success is measured through accurate year-end tax reporting and minimizing W-2 corrections for our customers. What You'll Get to Do Serve as the first point of contact and provide day-to-day leadership, guidance, and support to Payroll Tax Analysts. Lead customer calls related to payroll tax escalations, providing expertise and driving successful resolution. Deliver best practice presentations and customer-specific guidance to clients and internal teams. Promote proactive communication by responding promptly to team members and customers and engaging additional leadership support when needed. Drive innovative solutions and recommend process improvements that align with business strategy and operational excellence. Share knowledge, best practices, and subject matter expertise across the team to support continuous learning and scalability. Manage an assigned portfolio of customers while performing the responsibilities of a Payroll Tax Analyst as required. Partner with leadership on strategic projects that support team development, operational improvements, and organizational objectives. Demonstrate initiative by identifying opportunities, leading projects, and driving successful outcomes. Skills and Experience We Value 5+ years of experience in payroll tax, payroll administration, human resources, or a related field. High school diploma or GED required; Bachelor's degree preferred. Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP) certification required within two years of hire. Demonstrated leadership skills with the ability to mentor and support team members. Strong analytical, problem-solving, and decision-making abilities. Excellent verbal and written communication skills. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Customer-focused mindset with a commitment to service excellence. What Would Make You Stand Out Experience leading or mentoring payroll tax professionals. Experience presenting payroll tax best practices to customers or internal stakeholders. Strong knowledge of payroll tax compliance, year-end processing, and W-2 reporting. Experience driving process improvements and operational excellence initiatives. Experience working within a managed services or payroll outsourcing environment. What’s in it for you Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. This job posting is for an existing vacancy Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position. About the Salary Ranges Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization. Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process Pour consulter cette offre d'emploi en français, veuillez utiliser le lien: https://jobs.dayforcehcm.com/fr-CA/mydayforce/alljobs