About the role
Position: Residence Coordinator
Company: ILAC
Location: Toronto
Reports To: Head of Homestay / Residence
Vacancy: This position is for an existing vacancy
ILAC Education Group is an industry leader with a mission to change lives through education and create opportunities for international students to achieve their dreams.
For over 28 years, ILAC has offered thousands of international students an immersive learning experience with award-winning English language programs, cultural diversity, exceptional customer service and beautiful campuses in Toronto and Vancouver.
ILAC offerings include high school, in-person and online language training, summer camps, pathways to higher education in Canada and the US, study & work programs, language testing centres, and student housing.
Role Overview
The Residence Coordinator is primarily responsible for placing students in Residences, providing, and ensuring they have a positive experience during their stay. The Residence Coordinator must demonstrate the sensitivity to other cultures and ethnicities as the come from a variety of cultures.
Key responsibilities and capabilities
- Prepare, key in, proofread and provide Residence Confirmations to students, including Residence Profiles, Residency Guidelines, Pick-up Confirmation, etc.
- Set up, maintain, and update computerized Residences availability based on phone calls and e-mails received.
- Tracks any changes in students’ program duration, communicates information about any changes to the providers promptly
- Informs Homestay Manager about any escalated complaints or issues works cooperatively towards the best problem resolution
- Answer and transfer incoming calls and e-mails to relevant personnel in the Department
- Greet and serve walk-in Residency students, receive drop off confirmations and related documentation, enter into computerized systems as necessary and forward relevant information to Residency Coordinators and Director.
- Process the invoices from providers
- Compile and prepare various data and statistics for Residency Department; Analyze survey results and come up with recommendations to support student experience initiatives and improve Residency Services.
- On a weekly basis reports to the Homestay Director on new placements, transfers, requests changes, cancellations, and payments.
- Follow up with students to verify their satisfaction with the residence and services provided.
- Responds telephone, e-mail, and in-person inquiries from partners, providers, students, and internal staff.
- Carries Homestay Emergency phone line as requested
Requirements
- University or college degree/diploma in business or related field, or an appropriate combination of education and experience;
- 1-2 years of successful relevant experience, preferably in Education industry, Customer Service, Hotel, Travel, and Tourism, Residence and Accommodation;
- Excellent customer care and service excellence attitude;
- Experience working with international students is an asset
- Strong computer proficiency, Microsoft Office, Excel, Word;
- Complete fluency in and English, other language is an asset
Apply Now! We are accepting applications immediately!
ILAC is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility to Ontarians with Disabilities Act. If contacted, please advise should you require accommodation during the hiring process.
#ILACH
About ILAC
The International Language Academy of Canada (ILAC) is one of the best-known English language schools in the world. For over 20 years, ILAC has offered international students a full learning experience, which includes English programs, exceptional customer service, exciting social events and a dynamic atmosphere. Our newly renovated campuses (four in Toronto and four in Vancouver) feature modern interior design and a vibrant learning environment.
Every year ILAC welcomes thousands of students from over 75 countries, creating a great diverse student population at the school.
ILAC has partnership agreements with more than 85 Canadian post-secondary institutions, and provides college & university placement for over 2,000 of ILAC’s graduates. ILAC is a pioneer in the University pathway programs and continues to be a leader in university and college placements in Canada.
Over the years, ILAC has received numerous awards (ilac.com/awards/) from around the world, recognizing ILAC’s commitment to teaching English and excellence in customer service.
97% of our students would recommend ILAC to a friend 70% of ILAC’s students were referred by their friends
For more information visit www.ilac.com
About the role
Position: Residence Coordinator
Company: ILAC
Location: Toronto
Reports To: Head of Homestay / Residence
Vacancy: This position is for an existing vacancy
ILAC Education Group is an industry leader with a mission to change lives through education and create opportunities for international students to achieve their dreams.
For over 28 years, ILAC has offered thousands of international students an immersive learning experience with award-winning English language programs, cultural diversity, exceptional customer service and beautiful campuses in Toronto and Vancouver.
ILAC offerings include high school, in-person and online language training, summer camps, pathways to higher education in Canada and the US, study & work programs, language testing centres, and student housing.
Role Overview
The Residence Coordinator is primarily responsible for placing students in Residences, providing, and ensuring they have a positive experience during their stay. The Residence Coordinator must demonstrate the sensitivity to other cultures and ethnicities as the come from a variety of cultures.
Key responsibilities and capabilities
- Prepare, key in, proofread and provide Residence Confirmations to students, including Residence Profiles, Residency Guidelines, Pick-up Confirmation, etc.
- Set up, maintain, and update computerized Residences availability based on phone calls and e-mails received.
- Tracks any changes in students’ program duration, communicates information about any changes to the providers promptly
- Informs Homestay Manager about any escalated complaints or issues works cooperatively towards the best problem resolution
- Answer and transfer incoming calls and e-mails to relevant personnel in the Department
- Greet and serve walk-in Residency students, receive drop off confirmations and related documentation, enter into computerized systems as necessary and forward relevant information to Residency Coordinators and Director.
- Process the invoices from providers
- Compile and prepare various data and statistics for Residency Department; Analyze survey results and come up with recommendations to support student experience initiatives and improve Residency Services.
- On a weekly basis reports to the Homestay Director on new placements, transfers, requests changes, cancellations, and payments.
- Follow up with students to verify their satisfaction with the residence and services provided.
- Responds telephone, e-mail, and in-person inquiries from partners, providers, students, and internal staff.
- Carries Homestay Emergency phone line as requested
Requirements
- University or college degree/diploma in business or related field, or an appropriate combination of education and experience;
- 1-2 years of successful relevant experience, preferably in Education industry, Customer Service, Hotel, Travel, and Tourism, Residence and Accommodation;
- Excellent customer care and service excellence attitude;
- Experience working with international students is an asset
- Strong computer proficiency, Microsoft Office, Excel, Word;
- Complete fluency in and English, other language is an asset
Apply Now! We are accepting applications immediately!
ILAC is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility to Ontarians with Disabilities Act. If contacted, please advise should you require accommodation during the hiring process.
#ILACH
About ILAC
The International Language Academy of Canada (ILAC) is one of the best-known English language schools in the world. For over 20 years, ILAC has offered international students a full learning experience, which includes English programs, exceptional customer service, exciting social events and a dynamic atmosphere. Our newly renovated campuses (four in Toronto and four in Vancouver) feature modern interior design and a vibrant learning environment.
Every year ILAC welcomes thousands of students from over 75 countries, creating a great diverse student population at the school.
ILAC has partnership agreements with more than 85 Canadian post-secondary institutions, and provides college & university placement for over 2,000 of ILAC’s graduates. ILAC is a pioneer in the University pathway programs and continues to be a leader in university and college placements in Canada.
Over the years, ILAC has received numerous awards (ilac.com/awards/) from around the world, recognizing ILAC’s commitment to teaching English and excellence in customer service.
97% of our students would recommend ILAC to a friend 70% of ILAC’s students were referred by their friends
For more information visit www.ilac.com