PetsHotel Supervisor
Top Benefits
About the role
JOB_DESCRIPTION.SHARE.HTML
CAROUSEL_PARAGRAPH
JOB_DESCRIPTION.SHARE.HTML
- Calgary, Canada
- PetsHotel
- 103648099286-92033390215
- $16.08-$29.68
Job Description PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Pets Hotel Supervisor About Life At PetSmart At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too . Our values are rooted in unconditional love —a lesson we learn from our pets—and staying united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.
Benefits That Benefit You
- Paid weekly
- Full time hours
- Health benefits: medical, dental, vision
- 401k
- Tuition assistance
- Associate discounts and perks
- Paid time off for fulltime associates
- Career pathing
- Development opportunities
Job Summary PetSmart's PetsHotel Experience Lead (Hotel Supervisor) provides exceptional service to pet parents and the pets in our care while upholding the company’s vision, mission, values, and strategy. This role provides a welcoming and safe environment to pets, ensuring proper healthcare and facility cleanliness. Alongside the PetsHotel Experience Leader, they are responsible for maintenance and oversight of the PetsHotel, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.
Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
People Leadership
- Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth. as well as providing feedback into associate performance reviews, disciplinary action and promotions.
- Delegate and validate completion of daily tasks.
- Leads and directs associates when acting as the leader on duty.
- Address and administer associate complaints and grievances.
- Recognizes and celebrates associates driving overall associate engagement.
Hotel Operations And Overall Store Experience
- Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.
- Responsible for pet healthcare and facility cleanliness within the hotel (medication, feeding, watering, etc.)
- Responsible for administering pet parent or vet provided medication for pets.
- Ensures that all pets within the hotel are taken to and from the Vet and responsible for reporting when a sick/injured pet is identified within the store.
- Accurately completes and performs check-in and check-out process for all guests and obtains the appropriate health and medical information for guests (ensures paperwork is completed accurately).
- Ensures reservations for pet boarding and doggie day camp are within established policies and procedures, declining reservations when necessary.
- Responsible for the monthly hotel safety reporting/standards.
- Shared responsibility to complete the daily morning safety observation walk.
- Shared responsibility for store opening and closing procedures to ensure brand promise is upheld.
- Maintains total store cleanliness standards.
- Coordinates hotel events and other promotional strategies.
- Sells merchandise and services
- Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics.
- Ensures a safe environment for our associates, pets, and pet parents.
- Responsible for safety incident support and follow up.
- Ensures routine maintenance is performed on all equipment in the PetsHotel. This includes identifying potential system issues and partnering with facilities to resolve issues.
- Assists and works in other departments as required. Other duties may be assigned.
- Follows all Company Policies and Procedures
Qualifications
- 2+ years of retail supervisory experience in a customer-focused environment.
- Leadership experience preferred.
- Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
- Proficiency in computer applications.
- Strong written and verbal communication skills.
- Ability to react under pressure and maintain composure.
- Strong organizational skills and attention to detail.
SUPERVISORY RESPONSIBILITY
- No direct reports, however, are expected to guide and support the development of other associates.
- Provides feedback on associate performance to direct supervisor.
- Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
- While performing this job, the associate is occasionally exposed to moving mechanical parts and a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.
Do What You Love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now! This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
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About PetSmart Charities
At PetSmart Charities, we recognize the uniting power of unconditional love. That’s why we’re dedicated to helping people understand the critical role pets play—not just in families, but also in our communities.
Our vision is a world where communities unite in support of pets together with their families.
Our mission is to make the world a better place for pets by investing in community partners that advocate and care for the well-being of pets and all who love them.
We are united as a pack because we believe that to create long-lasting impact in our local communities, we all have our parts to play. Change starts with each one of us, but happens together.
If our vision and mission align with yours, we invite you to join us in leading the change for good.
PetSmart Charities, Inc. is committed to making the world a better place for pets and all who love them. Through its in-store adoption program in all PetSmart® stores across the U.S. and Puerto Rico, PetSmart Charities helps nearly 400,000 pets connect with loving families each year. PetSmart Charities also provides grant funding to support organizations that advocate and care for the well-being of all pets and their families. Our grants and efforts connect pets with loving homes through adoption, improve access to affordable veterinary care and support families in times of crisis with access to food, shelter and emergency relief. Each year, millions of generous supporters help pets in need by donating to PetSmart Charities directly at PetSmartCharities.org, while shopping at PetSmart.com, and by using the PIN pads at checkout registers inside PetSmart stores. In turn, PetSmart Charities efficiently uses more than 90 cents of every dollar donated to fulfill its role as the leading funder of animal welfare in North America, granting more than $475 million since its inception in 1994.
To read more about how to get involved, please visit: https://petsmartcharities.org/take-action
PetsHotel Supervisor
Top Benefits
About the role
JOB_DESCRIPTION.SHARE.HTML
CAROUSEL_PARAGRAPH
JOB_DESCRIPTION.SHARE.HTML
- Calgary, Canada
- PetsHotel
- 103648099286-92033390215
- $16.08-$29.68
Job Description PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Pets Hotel Supervisor About Life At PetSmart At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too . Our values are rooted in unconditional love —a lesson we learn from our pets—and staying united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.
Benefits That Benefit You
- Paid weekly
- Full time hours
- Health benefits: medical, dental, vision
- 401k
- Tuition assistance
- Associate discounts and perks
- Paid time off for fulltime associates
- Career pathing
- Development opportunities
Job Summary PetSmart's PetsHotel Experience Lead (Hotel Supervisor) provides exceptional service to pet parents and the pets in our care while upholding the company’s vision, mission, values, and strategy. This role provides a welcoming and safe environment to pets, ensuring proper healthcare and facility cleanliness. Alongside the PetsHotel Experience Leader, they are responsible for maintenance and oversight of the PetsHotel, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.
Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
People Leadership
- Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth. as well as providing feedback into associate performance reviews, disciplinary action and promotions.
- Delegate and validate completion of daily tasks.
- Leads and directs associates when acting as the leader on duty.
- Address and administer associate complaints and grievances.
- Recognizes and celebrates associates driving overall associate engagement.
Hotel Operations And Overall Store Experience
- Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.
- Responsible for pet healthcare and facility cleanliness within the hotel (medication, feeding, watering, etc.)
- Responsible for administering pet parent or vet provided medication for pets.
- Ensures that all pets within the hotel are taken to and from the Vet and responsible for reporting when a sick/injured pet is identified within the store.
- Accurately completes and performs check-in and check-out process for all guests and obtains the appropriate health and medical information for guests (ensures paperwork is completed accurately).
- Ensures reservations for pet boarding and doggie day camp are within established policies and procedures, declining reservations when necessary.
- Responsible for the monthly hotel safety reporting/standards.
- Shared responsibility to complete the daily morning safety observation walk.
- Shared responsibility for store opening and closing procedures to ensure brand promise is upheld.
- Maintains total store cleanliness standards.
- Coordinates hotel events and other promotional strategies.
- Sells merchandise and services
- Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics.
- Ensures a safe environment for our associates, pets, and pet parents.
- Responsible for safety incident support and follow up.
- Ensures routine maintenance is performed on all equipment in the PetsHotel. This includes identifying potential system issues and partnering with facilities to resolve issues.
- Assists and works in other departments as required. Other duties may be assigned.
- Follows all Company Policies and Procedures
Qualifications
- 2+ years of retail supervisory experience in a customer-focused environment.
- Leadership experience preferred.
- Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
- Proficiency in computer applications.
- Strong written and verbal communication skills.
- Ability to react under pressure and maintain composure.
- Strong organizational skills and attention to detail.
SUPERVISORY RESPONSIBILITY
- No direct reports, however, are expected to guide and support the development of other associates.
- Provides feedback on associate performance to direct supervisor.
- Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
- While performing this job, the associate is occasionally exposed to moving mechanical parts and a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.
Do What You Love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now! This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
Similar Jobs
PetsHotel Supervisor
Req ID: 103680946405-1213338155
location_on
Commack, New York
label
Pets Hotel Associate
access_time
a year ago
PetsHotel Supervisor
Req ID: 103680946405-1213303344
location_on
Aliso Viejo, California
label
Pets Hotel Associate
access_time
a year ago
About PetSmart Charities
At PetSmart Charities, we recognize the uniting power of unconditional love. That’s why we’re dedicated to helping people understand the critical role pets play—not just in families, but also in our communities.
Our vision is a world where communities unite in support of pets together with their families.
Our mission is to make the world a better place for pets by investing in community partners that advocate and care for the well-being of pets and all who love them.
We are united as a pack because we believe that to create long-lasting impact in our local communities, we all have our parts to play. Change starts with each one of us, but happens together.
If our vision and mission align with yours, we invite you to join us in leading the change for good.
PetSmart Charities, Inc. is committed to making the world a better place for pets and all who love them. Through its in-store adoption program in all PetSmart® stores across the U.S. and Puerto Rico, PetSmart Charities helps nearly 400,000 pets connect with loving families each year. PetSmart Charities also provides grant funding to support organizations that advocate and care for the well-being of all pets and their families. Our grants and efforts connect pets with loving homes through adoption, improve access to affordable veterinary care and support families in times of crisis with access to food, shelter and emergency relief. Each year, millions of generous supporters help pets in need by donating to PetSmart Charities directly at PetSmartCharities.org, while shopping at PetSmart.com, and by using the PIN pads at checkout registers inside PetSmart stores. In turn, PetSmart Charities efficiently uses more than 90 cents of every dollar donated to fulfill its role as the leading funder of animal welfare in North America, granting more than $475 million since its inception in 1994.
To read more about how to get involved, please visit: https://petsmartcharities.org/take-action