Bartender Lead
Top Benefits
About the role
About Us:
The Student Association at BCIT is a leading non-profit student-led organization committed to enhancing student life through advocacy and providing student-centered, responsive and pro-active services. Considered one of the leading student associations in the province, we live our mission and are student-focused in all that we do. Students lead our organization and govern the affairs of the BCITSA. Our Board of Directors is composed of 12 elected Student Executives and Student Councilors from each of the different Schools at BCIT.
BCITSA is committed to fostering a safe, inclusive, and equitable workplace culture that supports and promotes equity, respect, and accountability among employees and BCIT students. We strive to cultivate a community that recognizes equity and diversity as fundamental to achieving inclusive excellence in all our programs and services. The following values encompass how BCITSA upholds our vision and mission, and guide how we provide our services:
- We recognize the talent and unique perspectives, including seen and unseen qualities, our employees bring to our culture.
- We expect our workplace culture to be one that is inclusive, respectful, fair, and safe for the diverse people within our organization to be their most authentic selves.
- We advocate for flexibility, adaptability, and creative solutions to best meet the needs of our employees.
- We foster a workplace where clear communication, transparency, and accountability are prioritized.
Why Work With Us:
- Free coffee and tea, and discounts at BCITSA food and retail locations
- Flexible, fun team environment
- Everyone works towards enhancing student life
The Opportunity
The Bartender Lead assists in the smooth operation of the Habitat Pub and assist in the coordination of the entire front of house team. The Bartender Lead assists in ordering supplies, processes and accurately enters paperwork/invoicing, and programs the front and back end of the POS system. The Bartender Lead is also responsible for serving drinks to customers. You open, close, and stock the bar. You give friendly and efficient service to Pub customers with a positive and professional demeanor, accurate order taking, and the ability to balance different needs during the service cycle. You are a team player who helps other staff, especially during busy times. Finally, you clean, and stock as needed.
What You Will Do:
Customer Service
- Build rapport with customers throughout service cycle with an authentic, friendly, helpful, and professional demeanour
- Monitor the quality of service and food production standards, assisting with food expediting
- Ensure customers are satisfied with ordered items and service quality
- Resolve customer complaints and requests; inform management when appropriate
- Develop and maintain a solid product knowledge to answer questions
- Monitor customers’ alcohol consumption and responsibly refuse service when appropriate
- Inform management of any difficulties with customers or staff
- Inform customers of upcoming events and promotions within the Pub or greater BCITSA
Bartending
- Prepare the bar for service and complete closing procedures at the end of shifts
- Prepare drinks as they are ordered and supply glassware to Servers
- Answer questions regarding food items or drinks
- Restock inventory as needed, including changing beer kegs and other consumables
- Wash and stock glassware, sort recyclables, and maintain bar top cleanliness
Service Cycle
- Prepare the bar for service and complete closing procedures at the end of shifts
- Prepare drinks as they are ordered and supply glassware to Servers
- Answer questions regarding food items or drinks
- Restock inventory as needed, including changing beer kegs and other consumables
- Wash and stock glassware, sort recyclables, and maintain bar top cleanliness
Cash Handling and Point of Sale (POS)
- Input orders into POS terminal under the correct table number
- Ensure the number of customers per table is inputted correctly
- Verbally inform Kitchen of any abnormal requests or customers with allergies
- Accurately divide and print bills according to customer requests
- Carry out sales transactions using preferred method of payment, and close bills promptly
- Perform cash out duties and tip out
- Maintain float including change levels
- Perform cash drop for day shift
- Programming of the front and back-end POS system
Operational Duties
- Understand, follow, and enforce all policies and procedures
- Ensure Pub is a safe environment for all users
- Fill out incident reports and report to Director of Food Services in a timely manner
- Clear and clean tables after customers leave
- Maintain clean and orderly workstations
- Organize and clean menus, and roll cutlery at the end of shift and during shift, as needed
- Set up tables for large groups
- Perform closing cleaning duties and remove garbage
- Rotate and stock food items and other supplies
- Fill and clean all condiments, and make coffee
- Perform any discounts for staff meals or coupons, and do voids ensuring there is a signature and reasoning for discount
- Perform end-of-day closing procedures, including securing the Pub, setting alarms and locking doors (evening shift only)
- Report any incidents and accidents to People & Culture and assist as needed (evening shift only)
- Ensure Servers complete their side duties and assign duties as needed (evening shift only)
Inventory Control
- Assists in monitoring inventory levels for purposes of ordering; inform Director, Food Services as needed
- Assists in inventory counts and spot-inventories checks as required
- Check reports of spillage and low-quality product, and report major write-offs to Director of Food Services
- Assist in research and participate in vendor and product selection
- Assist in investigations of any discrepancies in inventory or orders
Human Resources Management
- Provide assistance with front of house staff schedule and staffing shortages, report to Director of Food Services
- Assist in providing leadership to Pub staff with effective communication, clear expectations, and fairness
- Delegate duties, assign sections, cut staff, and oversee special functions
- Report any incidents and accidents to Director of Food Services and assist as needed
- Collect, verify, and submit time sheets to the Director of Food Services for verification in Payroll system
- Document damaged product received and report it to supplier for refund or exchange
Other Related Duties
- Support Student Executives and staff members for their respective initiatives
- Assist in training employees
- Assist other staff with duties, especially when busy
- Other related duties as required
About You:
The Bartender Lead is responsible for providing friendly and efficient service to our Habitat Pub customers with a positive and professional demeanor, accurate order taking, and the ability to balance different needs during the service cycle. You will also assist with the smooth operation of the Habitat Pub by performing additional responsibilities such as opening, closing, making and serving drinks and stocking the bar. You are a team player who focuses on providing a high level of care while helping others.
EDUCATION & EXPERIENCE
- Serving it Right Certification required
- 1-2 years of Bartending experience
- 1 year of experience in a serving role
- High School Diploma or equivalent
KNOWELDGE & ABILITIES
- Excellent interpersonal and communication skills
- Ability to work cohesively as part of a team
- Able to work under pressure in a fast-paced environment
REQUIREMENTS
- Attention to detail and accuracy
- Must be able to lift and carry up to 11kg (25lbs), bend, crouch, climb, and stand for long periods
Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
BCITSA respectfully acknowledges that the land on which BCIT’s main campuses are located is the traditional and unceded territory of the Coast Salish peoples, specifically the shared traditional territories of the Səl ílwətaʔ/Selilwitulh (Tsleil-Waututh), Sḵwxwú7mesh Úxwumixw (Squamish), and xʷ məθkʷəyə m (Musqueam) First Nations
Job Types: Part-time, Permanent
Pay: $18.50-$21.00 per hour
Work Location: In person
Bartender Lead
Top Benefits
About the role
About Us:
The Student Association at BCIT is a leading non-profit student-led organization committed to enhancing student life through advocacy and providing student-centered, responsive and pro-active services. Considered one of the leading student associations in the province, we live our mission and are student-focused in all that we do. Students lead our organization and govern the affairs of the BCITSA. Our Board of Directors is composed of 12 elected Student Executives and Student Councilors from each of the different Schools at BCIT.
BCITSA is committed to fostering a safe, inclusive, and equitable workplace culture that supports and promotes equity, respect, and accountability among employees and BCIT students. We strive to cultivate a community that recognizes equity and diversity as fundamental to achieving inclusive excellence in all our programs and services. The following values encompass how BCITSA upholds our vision and mission, and guide how we provide our services:
- We recognize the talent and unique perspectives, including seen and unseen qualities, our employees bring to our culture.
- We expect our workplace culture to be one that is inclusive, respectful, fair, and safe for the diverse people within our organization to be their most authentic selves.
- We advocate for flexibility, adaptability, and creative solutions to best meet the needs of our employees.
- We foster a workplace where clear communication, transparency, and accountability are prioritized.
Why Work With Us:
- Free coffee and tea, and discounts at BCITSA food and retail locations
- Flexible, fun team environment
- Everyone works towards enhancing student life
The Opportunity
The Bartender Lead assists in the smooth operation of the Habitat Pub and assist in the coordination of the entire front of house team. The Bartender Lead assists in ordering supplies, processes and accurately enters paperwork/invoicing, and programs the front and back end of the POS system. The Bartender Lead is also responsible for serving drinks to customers. You open, close, and stock the bar. You give friendly and efficient service to Pub customers with a positive and professional demeanor, accurate order taking, and the ability to balance different needs during the service cycle. You are a team player who helps other staff, especially during busy times. Finally, you clean, and stock as needed.
What You Will Do:
Customer Service
- Build rapport with customers throughout service cycle with an authentic, friendly, helpful, and professional demeanour
- Monitor the quality of service and food production standards, assisting with food expediting
- Ensure customers are satisfied with ordered items and service quality
- Resolve customer complaints and requests; inform management when appropriate
- Develop and maintain a solid product knowledge to answer questions
- Monitor customers’ alcohol consumption and responsibly refuse service when appropriate
- Inform management of any difficulties with customers or staff
- Inform customers of upcoming events and promotions within the Pub or greater BCITSA
Bartending
- Prepare the bar for service and complete closing procedures at the end of shifts
- Prepare drinks as they are ordered and supply glassware to Servers
- Answer questions regarding food items or drinks
- Restock inventory as needed, including changing beer kegs and other consumables
- Wash and stock glassware, sort recyclables, and maintain bar top cleanliness
Service Cycle
- Prepare the bar for service and complete closing procedures at the end of shifts
- Prepare drinks as they are ordered and supply glassware to Servers
- Answer questions regarding food items or drinks
- Restock inventory as needed, including changing beer kegs and other consumables
- Wash and stock glassware, sort recyclables, and maintain bar top cleanliness
Cash Handling and Point of Sale (POS)
- Input orders into POS terminal under the correct table number
- Ensure the number of customers per table is inputted correctly
- Verbally inform Kitchen of any abnormal requests or customers with allergies
- Accurately divide and print bills according to customer requests
- Carry out sales transactions using preferred method of payment, and close bills promptly
- Perform cash out duties and tip out
- Maintain float including change levels
- Perform cash drop for day shift
- Programming of the front and back-end POS system
Operational Duties
- Understand, follow, and enforce all policies and procedures
- Ensure Pub is a safe environment for all users
- Fill out incident reports and report to Director of Food Services in a timely manner
- Clear and clean tables after customers leave
- Maintain clean and orderly workstations
- Organize and clean menus, and roll cutlery at the end of shift and during shift, as needed
- Set up tables for large groups
- Perform closing cleaning duties and remove garbage
- Rotate and stock food items and other supplies
- Fill and clean all condiments, and make coffee
- Perform any discounts for staff meals or coupons, and do voids ensuring there is a signature and reasoning for discount
- Perform end-of-day closing procedures, including securing the Pub, setting alarms and locking doors (evening shift only)
- Report any incidents and accidents to People & Culture and assist as needed (evening shift only)
- Ensure Servers complete their side duties and assign duties as needed (evening shift only)
Inventory Control
- Assists in monitoring inventory levels for purposes of ordering; inform Director, Food Services as needed
- Assists in inventory counts and spot-inventories checks as required
- Check reports of spillage and low-quality product, and report major write-offs to Director of Food Services
- Assist in research and participate in vendor and product selection
- Assist in investigations of any discrepancies in inventory or orders
Human Resources Management
- Provide assistance with front of house staff schedule and staffing shortages, report to Director of Food Services
- Assist in providing leadership to Pub staff with effective communication, clear expectations, and fairness
- Delegate duties, assign sections, cut staff, and oversee special functions
- Report any incidents and accidents to Director of Food Services and assist as needed
- Collect, verify, and submit time sheets to the Director of Food Services for verification in Payroll system
- Document damaged product received and report it to supplier for refund or exchange
Other Related Duties
- Support Student Executives and staff members for their respective initiatives
- Assist in training employees
- Assist other staff with duties, especially when busy
- Other related duties as required
About You:
The Bartender Lead is responsible for providing friendly and efficient service to our Habitat Pub customers with a positive and professional demeanor, accurate order taking, and the ability to balance different needs during the service cycle. You will also assist with the smooth operation of the Habitat Pub by performing additional responsibilities such as opening, closing, making and serving drinks and stocking the bar. You are a team player who focuses on providing a high level of care while helping others.
EDUCATION & EXPERIENCE
- Serving it Right Certification required
- 1-2 years of Bartending experience
- 1 year of experience in a serving role
- High School Diploma or equivalent
KNOWELDGE & ABILITIES
- Excellent interpersonal and communication skills
- Ability to work cohesively as part of a team
- Able to work under pressure in a fast-paced environment
REQUIREMENTS
- Attention to detail and accuracy
- Must be able to lift and carry up to 11kg (25lbs), bend, crouch, climb, and stand for long periods
Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
BCITSA respectfully acknowledges that the land on which BCIT’s main campuses are located is the traditional and unceded territory of the Coast Salish peoples, specifically the shared traditional territories of the Səl ílwətaʔ/Selilwitulh (Tsleil-Waututh), Sḵwxwú7mesh Úxwumixw (Squamish), and xʷ məθkʷəyə m (Musqueam) First Nations
Job Types: Part-time, Permanent
Pay: $18.50-$21.00 per hour
Work Location: In person