Senior Specialist, Operations Enablement Reporting (Questbank)
Top Benefits
About the role
Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.
At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.
Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.
What’s in it for you as an employee of QFG?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Work-life balance in a hybrid environment with at least 3 days in office
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment
This job posting is for an existing vacancy.
We’re looking for our next Senior Specialist, Operations Enablement Reporting. Could It Be You?
The Senior Specialist, Operations Enablement Reporting is a critical "builder" role designed to spearhead the modernization of Questbank’s operational data landscape. Reporting to the Senior Manager, Operations Enablement, this individual will lead the charge in transforming fragmented, legacy data into a "single source of truth" that provides daily, actionable insights for Executive Leadership and Operations Managers.
As a Senior Specialist, you will transition the bank from manual reporting to a sophisticated, automated ecosystem. You are responsible for revamping data management and governance frameworks to ensure the health of our business, from credit cards and mortgages to collections, is visible in real-time. This role requires a unique blend of technical architecture, creative visualization, and strategic influence, acting as a mentor to the Specialist, Operations Enablement Reporting while navigating complex change management.
Need more details? Keep reading…
In this role, responsibilities include but are not limited to:
- Data Transformation & Governance: Partner with the Data Governance and Operations Transformation teams to identify and consolidate disparate data sources into a unified, reliable reporting architecture; eliminate "data silos" to establish a single source of truth across the bank.
- Automated Dashboard Development: Design, build, and maintain high-fidelity, automated dashboards using PowerBI, Google Looker, and Databricks to track key operational metrics (e.g., loan processing times, underwriting productivity, and regulatory/vendor SLAs).
- Strategic Reporting for Executives: Translate complex raw data into engaging, "board-ready" visual reports that simplify intricate trends for executive consumption and rapid decision-making.
- Operational Health Monitoring: Develop and monitor Key Risk Indicators (KRIs) in collaboration with Risk functions to flag instances of fraud and ensure strict adherence to regulatory compliance.
- Process Improvement & Automation: Conduct deep-dive analysis into current manual data pulls to identify automation opportunities; relentlessly pursue the "long-term goal" of 100% automated reporting workflows.
- Project Management & Mentorship: Act as a functional lead by project managing large-scale reporting initiatives and providing technical mentorship and guidance to the Specialist, Operations Enablement Reporting.
So are YOU our next Senior Specialist, Operations Enablement Reporting? You are if you have…
- Education: A University Degree in a quantitative field such as Business, Finance, Computer Science, Data Analytics, or Engineering. Professional certifications in Data Visualization (PowerBI/Looker) or Data Engineering are highly valued.
- Years of Experience: Approximately 4 to 7 years of progressive experience in data analytics, reporting, or operations enablement.
- Advanced Tool-Kit: Expert proficiency in PowerBI, Google Looker, and Microsoft Excel; experience with Databricks for data processing and Collibra for data governance is highly preferred.
- Data Visualization: A proven "eye" for design. The ability to create clean, intuitive, and aesthetically pleasing reports that highlight the most critical information without clutter.
- Data Architect Mindset: Comfortable working with "messy" data and building the logic required to clean, normalize, and scale it for enterprise-level reporting.
- Strategic Communicator: The ability to "speak both languages"—translating technical data nuances for non-technical stakeholders and executive leadership.
- Self-Starter & Builder: A "hungry" professional who thrives in ambiguity and prefers building new systems over maintaining existing ones.
- Analytical Problem Solver: Ability to look at a spreadsheet and immediately see the "story" or the operational bottleneck that needs fixing.
Compensation Information:
- Base salary range: $65,000 - $85,000
- The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.
Sounds like you? Click below to apply!
#LI-LB1
#LI-Hybrid
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.
Not the right fit? Search for Specialist, Operations Enablement Reporting jobs in Toronto, ON
About Questrade Financial Group
Questrade is an award-winning low-cost digital alternative to traditional banks that is changing the Canadian financial services industry. We empower Canadians by giving them better, more affordable ways to take control of their financial future by using cutting-edge technology to develop innovative products. Questrade offers Canadians an easy way to invest in securities and foreign currency and provides online wealth management and mortgage through the Questrade Group of Companies, with more financial products in development.
At Questrade, we care deeply about helping Canadians become much more financially successful and secure. We believe in infinite possibilities, not only for our customers but for those who build careers with us. Our exceptional culture and forward-thinking workplace policies make Questrade a great place to work and build a career. We are a collaborative, diverse team that shares the same sense of infinite opportunity. Our beliefs, values, and atmosphere make you feel part of something bigger than yourself.
Throughout our multiple worldwide offices, we are reshaping the way we work, offering flexible options that allow our people to work remotely, from the office, or a hybrid mix of both.
Whether you want to kick-start your career or accelerate it, Questrade is the place for you. We offer rich learning experiences and exciting career path possibilities. Here you will be challenged. You will make your path, constantly moving forward, bringing the future of fintech into existence.
Come shape your future at Questrade.
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Senior Specialist, Operations Enablement Reporting (Questbank)
Top Benefits
About the role
Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.
At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.
Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.
What’s in it for you as an employee of QFG?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Work-life balance in a hybrid environment with at least 3 days in office
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment
This job posting is for an existing vacancy.
We’re looking for our next Senior Specialist, Operations Enablement Reporting. Could It Be You?
The Senior Specialist, Operations Enablement Reporting is a critical "builder" role designed to spearhead the modernization of Questbank’s operational data landscape. Reporting to the Senior Manager, Operations Enablement, this individual will lead the charge in transforming fragmented, legacy data into a "single source of truth" that provides daily, actionable insights for Executive Leadership and Operations Managers.
As a Senior Specialist, you will transition the bank from manual reporting to a sophisticated, automated ecosystem. You are responsible for revamping data management and governance frameworks to ensure the health of our business, from credit cards and mortgages to collections, is visible in real-time. This role requires a unique blend of technical architecture, creative visualization, and strategic influence, acting as a mentor to the Specialist, Operations Enablement Reporting while navigating complex change management.
Need more details? Keep reading…
In this role, responsibilities include but are not limited to:
- Data Transformation & Governance: Partner with the Data Governance and Operations Transformation teams to identify and consolidate disparate data sources into a unified, reliable reporting architecture; eliminate "data silos" to establish a single source of truth across the bank.
- Automated Dashboard Development: Design, build, and maintain high-fidelity, automated dashboards using PowerBI, Google Looker, and Databricks to track key operational metrics (e.g., loan processing times, underwriting productivity, and regulatory/vendor SLAs).
- Strategic Reporting for Executives: Translate complex raw data into engaging, "board-ready" visual reports that simplify intricate trends for executive consumption and rapid decision-making.
- Operational Health Monitoring: Develop and monitor Key Risk Indicators (KRIs) in collaboration with Risk functions to flag instances of fraud and ensure strict adherence to regulatory compliance.
- Process Improvement & Automation: Conduct deep-dive analysis into current manual data pulls to identify automation opportunities; relentlessly pursue the "long-term goal" of 100% automated reporting workflows.
- Project Management & Mentorship: Act as a functional lead by project managing large-scale reporting initiatives and providing technical mentorship and guidance to the Specialist, Operations Enablement Reporting.
So are YOU our next Senior Specialist, Operations Enablement Reporting? You are if you have…
- Education: A University Degree in a quantitative field such as Business, Finance, Computer Science, Data Analytics, or Engineering. Professional certifications in Data Visualization (PowerBI/Looker) or Data Engineering are highly valued.
- Years of Experience: Approximately 4 to 7 years of progressive experience in data analytics, reporting, or operations enablement.
- Advanced Tool-Kit: Expert proficiency in PowerBI, Google Looker, and Microsoft Excel; experience with Databricks for data processing and Collibra for data governance is highly preferred.
- Data Visualization: A proven "eye" for design. The ability to create clean, intuitive, and aesthetically pleasing reports that highlight the most critical information without clutter.
- Data Architect Mindset: Comfortable working with "messy" data and building the logic required to clean, normalize, and scale it for enterprise-level reporting.
- Strategic Communicator: The ability to "speak both languages"—translating technical data nuances for non-technical stakeholders and executive leadership.
- Self-Starter & Builder: A "hungry" professional who thrives in ambiguity and prefers building new systems over maintaining existing ones.
- Analytical Problem Solver: Ability to look at a spreadsheet and immediately see the "story" or the operational bottleneck that needs fixing.
Compensation Information:
- Base salary range: $65,000 - $85,000
- The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.
Sounds like you? Click below to apply!
#LI-LB1
#LI-Hybrid
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.
Not the right fit? Search for Specialist, Operations Enablement Reporting jobs in Toronto, ON
About Questrade Financial Group
Questrade is an award-winning low-cost digital alternative to traditional banks that is changing the Canadian financial services industry. We empower Canadians by giving them better, more affordable ways to take control of their financial future by using cutting-edge technology to develop innovative products. Questrade offers Canadians an easy way to invest in securities and foreign currency and provides online wealth management and mortgage through the Questrade Group of Companies, with more financial products in development.
At Questrade, we care deeply about helping Canadians become much more financially successful and secure. We believe in infinite possibilities, not only for our customers but for those who build careers with us. Our exceptional culture and forward-thinking workplace policies make Questrade a great place to work and build a career. We are a collaborative, diverse team that shares the same sense of infinite opportunity. Our beliefs, values, and atmosphere make you feel part of something bigger than yourself.
Throughout our multiple worldwide offices, we are reshaping the way we work, offering flexible options that allow our people to work remotely, from the office, or a hybrid mix of both.
Whether you want to kick-start your career or accelerate it, Questrade is the place for you. We offer rich learning experiences and exciting career path possibilities. Here you will be challenged. You will make your path, constantly moving forward, bringing the future of fintech into existence.
Come shape your future at Questrade.