On-site | Vancouver Office – 675 W Hastings St.

 

 About EviSmart™

EviSmart is the operations autopilot for dental laboratories. We serve 2,000+ labs across 28 countries, automating how digital dental work flows from case intake through CAD design, quality control, and client communication. Our mission: help labs scale without growing headcount.

 

evismart.com

 

The Role

This is not a technical role. You will not write code or build integrations.

 

Your job is to understand how our business teams actually work — sales, customer success, finance, product, marketing — identify where AI tools (Claude Cowork and related products) create the most leverage, and systematically drive adoption until usage is a habit, not an experiment.

 

This is a full-time, in-office role based at EviSmart’s Vancouver headquarters. Daily on-site presence is required. The output of this role is documentation, changed behavior, and measurable weekly active usage — not software.

 

What You Will Do

• Shadow and map workflows across all business functions: sales, customer success, finance, product management, and marketing

• Identify the highest-value AI insertion points for each function and prioritize by impact and adoption likelihood

• Build function-specific prompt libraries — how a CS rep uses Cowork differently from a finance analyst or a sales rep

• Create role-specific onboarding templates, workflow SOPs, and quick-reference guides each team can follow independently

• Navigate strong, opinionated team leads to get genuine buy-in — not compliance

• Run adoption sprints per function; track usage weekly, identify resistance, and iterate on playbooks accordingly

• Maintain a living internal AI workflow wiki covering all business functions

What We're Looking For

• Has owned a software rollout across multiple business functions — ideally spanning revenue, finance, and customer success simultaneously

• Has used Claude, ChatGPT, or an equivalent AI tool daily for at least 6 months; can write effective, function-specific prompts on the spot without preparation

• Comfortable presenting to and earning buy-in from experienced, opinionated business leads — not just facilitation, but genuine persuasion

• Strong written communicator; produces SOPs and playbooks that senior operators actually follow

• Comfortable working across distributed teams and time zones via async communication when needed

• Background in revenue ops, customer success operations, management consulting, or SaaS implementation

What We Are Not Looking For

• AI strategists or consultants who present frameworks without hands-on rollout experience

• Developers or technically-focused prompt engineers — this is a process and behavior change role

• Big-company coordinators who 'aligned stakeholders' rather than owning outcomes

• People who need a fully remote setup — this role requires daily in-office presence at Vancouver HQ

90 Days Success Metrics

• Day 30: Workflow maps complete for all business functions; top AI insertion points identified and validated with each function lead

• Day 60: Role-specific prompt libraries and SOPs live for at least 4 functions; adoption sprints underway with active participation

• Day 90: Measurable weekly active usage across targeted functions; internal AI workflow wiki published and in daily use

Apply today @ Evismart Careers